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Exceptional 9.3
Based on 367 reviews

Recent customer comments

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Exceptional



based on 367 reviews
  • Hotel Condition/Cleanliness 9.5
  • Facilities 9.0
  • Location 9.3
  • Room Comfort/Standard 9.2
  • Staff Performance 9.6
  • Value for Money 9.4
  • Food/Dining 8.6

10 Loretta W.
Singapore
March 18, 2016
Hanoi Elegance Ruby
Friendly and knowledgeable staff, cleanliness, value for money
All the staff at this hotel are to be commended. At any time of the day or evening, whoever was on duty was always pleasant, patient and helpful. We liked that the entrance to the hotel was located in the side street so we were not disturbed by the noise from the bustle in the Old Quarter.

9.6 Antony L.
Australia
March 18, 2016
Charming small hotel in great location with excellent staff
An excellent stay as usual - staff outstanding and very helpful.

9.7 Patricia L.
United Kingdom
March 15, 2016
Wonderful little boutique hotel
The staff, the location and the staff. We can't praise them enough
It was brilliant. They helped us organise the last half of our trip, organising trekking in Sapa and a cruise on Ha Long Bay. They helped us find restaurants, got us taxis, made bookings. I wanted to find some calligraphy brushes for my daughter, but once found, we couldn't communicate what we wanted. Ms Sophie looked up what we needed so she could explain it and accompanied us to the shop. We also stayed one night at a sister hotel, the Elegance Emerald and it too was very good, staff with the same attitude. Can't recommend them highly enough

9.7 Linda F.
Spain
March 13, 2016
The hotel is a ruby, the staff are diamonds
Staff, food, price
Very pleasant. The staff is amazing. Standard rooms are a bit narrow. If you need space upgrade to superior room.

10 patrick D.
United Kingdom
March 08, 2016
Weekend away
Excellent , would recommend to friends

9.7 Alexander S.
United Kingdom
February 25, 2016
No way a 2 star hotel
Staff, Manager, location,
Absolutely no faults whatsoever. So good, we came back again. The rooms are not particularly large but are fine for a few days. Recommended without any hesitation.

9.2 Ka I.
Hong Kong
February 15, 2016
Very nice hotel
Nice hotel and staff are super friendly and helpful

9.7 Kristen D.
United States
January 30, 2016
Happy to return!
Staff, staff, staff
When you book a hotel, leave, and return, it's always a bit concerning. What if you don't like it the first time? I am happy to report that this hotel is a great one to return to. We were always greeted with a drink and smiling faces, and we look forward to returning again next time we are in Hanoi.

10 George R.
Finland
January 18, 2016
A True Underrated Gem
The Staff and Service, The Position, The Cleanliness
The stay was more than excellent. Better than one could expect. This 2 star hotel feels like a 4 star hotel with 5 star service. The position is very good in a quiet street close to Hoan Kiem lake. The breafast is a la carte and very comprehensive. The hotel is very modern and clean, and the staff superb. A wonderful stay.

10 Kenneth B.
United States
January 07, 2016
Topped expectations
Staff service. Room size and cleanliness. Location
We thought we were getting a middle of the road hotel for the budget minded. Were we ever wrong! We were overwhelmed with the friendliness and service of the staff. They were so happy to see us and were genuinely engaged for us having a pleasant stay. Tina, a worker in the lobby, helped us so much and was so friendly. She spent time with us going over a map of Hanoi, she listed several restaurants, she made sure we had boarding passes before we left for the airport. So pleasant and very good English. I wish I could remember all the other staff's names because they were all just as nice and helpful. Because we arrived early, the room we booked had not been vacated. So they upgraded us to the family suite for no charge. Looks brand new, is clean, roomy, comfortable bed, and had a nice balcony. The free breakfast is very good. Basic American breakfast but very good and filling. Of course I would return to this hotel. Best hotel for the money I've ever been to. (One thing....checking in and getting your boarding pass prior to arrival at the airport does NOT mean you can forgo the ticketing counter. They need to "stamp" the boarding pass. Kind of makes online check-in a waste of time.)