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Exceptional 9.3
Based on 367 reviews

Recent customer comments

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Exceptional



based on 367 reviews
  • Hotel Condition/Cleanliness 9.5
  • Facilities 9.0
  • Location 9.3
  • Room Comfort/Standard 9.2
  • Service 9.6
  • Value for Money 9.4
  • Food/Dining 8.6

Laurence B.
Australia
June 02, 2014
Convenient Central Location
Close to everything in the old quarter, fantastic friendly staff, good breakfast
Very good

Helen M.
Australia
May 25, 2014
Had great time. Happy staff. easy stay
Decor. Lovely staff. well appointed room. Relaxing quiet room away from street. Fabulous location in heart of old quarter. Off tiny food market street.
Couldn't fault anything. From mango juice welcome drink to checkout. Management were very helpful

Christie I.
United States
May 23, 2014
Gem tucked away in a bustling city
Attentive staff, delicious welcoming mango smoothie, beautiful spotless room
This was the best part of our trip to Hanoi! The hotel is tucked away in a small alley in the middle of the busy city. Location is perfect, just a short walk to shopping and the night market. Staff are very attentive and knowledgeable. We were welcomed with refreshing mango smoothies and fresh fruit in our room. Great breakfast selection, including delicious pho. Front desk helped us with arrangements back to the airport. Extremely great value! Overall, I would highly recommend this hotel!!!

Eileen S.
United States
May 22, 2014
Accomodating for going on Halong Bay Cruise.
Friendly staff with great service. Accomodating travellers going on to Halong Bay with luggage storage, and lounge with shower for use upon return. Beautiful surroundings.
Friendly, welcoming staff with great service. Accomodated travellers going on to Halong Bay by assisting with contacts to tour packages, with luggage storage, and lounge with shower for use upon return, while waiting for taxi to airport. Beautiful surroundings. Lovely hotel on a quiet street, surrounded by great shopping and restaurants. And an amazing price!

Jie L.
Singapore
May 17, 2014
Very good hotel staff
location, hotel service, clean
VERY SATISFIED, I wanted to send some postcards, the hotel staff helped me with the stamps. Very good service.

Ong S.
Malaysia
May 05, 2014
very pleasant with attentive staff
great staff, central location, good breakfast
excellent

Marvin A.
Philippines
May 05, 2014
Great service
Staff service was the best! The room rate with breakfast is nice as well, really good value for money.
Great: Staff service, breakfast, and room amenities. great value for money! Not so great: location, although the hotel is located in the old quarter, the hotel entrance is located in a small pavement, in line with people selling fruits, vegetables, and all other stuff on the streets. however, the hotel mitigate this by having a great service! heck, they will accompany you to the main road if you ask them to!

Joanna H.
United Kingdom
May 04, 2014
Very attentive staff and good sized room.
PC in the room - children loved it, attentive staff who were always helpful and spoke good English, quiet despite being central
Very good

Kathryn S.
Australia
May 03, 2014
Fantastic staff, very friendly and helpful
Staff
Picked up from the airport by hotel and met in the street by porter to take our luggage. Organised an early check in as we had travelled overnight. Staff very helpful and friendly. Supplied us with map and explained the local area to us. Slight mix up with our booking(my fault) which they offered to sort out (and did so very quickly and efficiently).Very clean. Nice breakfast. Stored bags for us while we went to Halong Bay

Lauren P.
Australia
April 29, 2014
Exceptional service, very comfortable hotel
Location, amazing service, good price
I work in the hospitality industry and the staff at the Hanoi Elegance Ruby hotel in Hanoi provided the best service I have ever experienced. We had a wonderful stay, thank you to all of the hotel staff.