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Exceptional 9.3
Based on 373 reviews

Recent customer comments

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Exceptional



based on 373 reviews
  • Cleanliness 9.5
  • Facilities 8.9
  • Location 9.3
  • Room Comfort/Standard 9.2
  • Service 9.6
  • Value for money 9.4
  • Food/Dining 8.6
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Marvin A.
Philippines
May 05, 2014
Great service
Staff service was the best! The room rate with breakfast is nice as well, really good value for money.
Great: Staff service, breakfast, and room amenities. great value for money! Not so great: location, although the hotel is located in the old quarter, the hotel entrance is located in a small pavement, in line with people selling fruits, vegetables, and all other stuff on the streets. however, the hotel mitigate this by having a great service! heck, they will accompany you to the main road if you ask them to!

Joanna H.
United Kingdom
May 04, 2014
Very attentive staff and good sized room.
PC in the room - children loved it, attentive staff who were always helpful and spoke good English, quiet despite being central
Very good

Kathryn S.
Australia
May 03, 2014
Fantastic staff, very friendly and helpful
Staff
Picked up from the airport by hotel and met in the street by porter to take our luggage. Organised an early check in as we had travelled overnight. Staff very helpful and friendly. Supplied us with map and explained the local area to us. Slight mix up with our booking(my fault) which they offered to sort out (and did so very quickly and efficiently).Very clean. Nice breakfast. Stored bags for us while we went to Halong Bay

Lauren P.
Australia
April 29, 2014
Exceptional service, very comfortable hotel
Location, amazing service, good price
I work in the hospitality industry and the staff at the Hanoi Elegance Ruby hotel in Hanoi provided the best service I have ever experienced. We had a wonderful stay, thank you to all of the hotel staff.

trevor D.
United Kingdom
April 28, 2014
nice,clean & friendly
a/a
Very nice & clean

Hans-Joerg D.
New Zealand
April 26, 2014
It ís an excellent hotel with wonderful staff
Staff, rooms and location
Could mot have been better

Steven O.
Australia
April 21, 2014
Very Good
Service, location, comfort
Excellent stay. Busy part of town

Geraldine S.
Ireland
March 28, 2014
Beyond our expectations. Staff were exceptional.
Friendliness of staff, upgrade if room for a very reasonable price, homeliness, great location. Room facilities excellent
Loved it. Staff obviously love their job and nothing is too much trouble for them. Nice homely hotel

Christine H.
United Kingdom
March 28, 2014
Centrally Located hotel with amazing staff
Staff, quiet location, beautiful clean room
This hotel is just amazing. When we drove from airport I was quite overwhelmed with the noise and busy roads. When we got there the staff just went out of their way to make us feel so welcome ... as if we were their only guests at the hotel. Our room was compact but so clean and modern. Having the computer with quick wifi was just an added bonus. The breakfast was wonderful. I would definitely go back here and recommend to anyone. It was a haven away from the busy streets of Hanoi.

LEE L.
Singapore
March 26, 2014
5-star hotel quality and excellent service
1st class service, great location, spacious room
We experienced the best hotel service during our stay in Elegance Ruby. Staff are friendly, helpful and knowledgeable. Very warmth and personalised service and they take care of every detail. Hotel are at great location and accessible to most of the attractions. Rooms are clean and spacious. Breakfast is freshly prepared and taste much better than breakfast buffet in 5-star hotel. We enjoyed our stay very much and would definitely come back. A hotel that deserves full score and is highly recommended.