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    Customer comments:
  • "Close to night market", "Excellent food/breakfast", "Lovely and big rooms"

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Hanoi Grand Hotel [Duplicate ID 967811]

26 Hoi Vu Street, Hoan Kiem District, Hanoi, Vietnam

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Hotel Description
For travelers who want to take in the sights and sounds of Hanoi, Hanoi Grand Hotel is the perfect c...see more For travelers who want to take in the sights and sounds of Hanoi, Hanoi Grand Hotel is the perfect choice. Set 0.2 Km from the excitement of the city, this 3-star hotel commands an excellent location and provides access to the city's biggest attractions. No less exceptional is the hotel's easy access to the city's myriad attractions and landmarks, such as Southern Gate, National Hospital of Obstetrics and Gynecology, Hoa Lo Prison.

At Hanoi Grand Hotel, the excellent service and superior facilities make for an unforgettable stay. To name a few of the hotel's facilities, there are free Wi-Fi in all rooms, 24-hour room service, express check-in/check-out, luggage storage, Wi-Fi in public areas.

Step into one of 20 inviting rooms and escape the stresses of the day with a wide range of amenities such as internet access – wireless, internet access – wireless (complimentary), non smoking rooms, air conditioning, heating which can be found in some rooms. Besides, the hotel's host of recreational offerings ensures you have plenty to do during your stay. Discover an engaging blend of professional service and a wide array of features at Hanoi Grand Hotel.
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Recent customer comments

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All reviews (198)

Business travelers (26)

Couples (67)

Solo travelers (67)

Families with young children (7)

Families with older children (13)

Groups (18)

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All reviews (198)
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Oanh D. Solo travelers
France, April 22, 2015
a nice hotel

quality-price, a nice staff, a good localisation
Just one night but good impression with a staff really nice and helpful. A quiet street
YI C. Solo travelers
Taiwan, April 05, 2015
Good service

good location, helpful staff, clean bed
Dallhyun P. Groups
United States of America, February 14, 2015
Just good

good, in comparision to price
Staffs are kind, Room is clean, But room and circumstance are not so quiet, like a traditional market.
Dallhyun P. Groups
United States of America, February 15, 2015
not quiet
not so quiet. Hotel required card charge 3% of fare. Don't exchange, because exchange rate is lower than bank.
Jari V. Solo travelers
Finland, November 29, 2014
Friendly hotel

I was travelling with few friends of mine and all of us were amazed how good service we got.They were helping us all the time whatever we needed to know.The room was good and they clean it every day.The location is nice on quiet alley.
Marie R. Groups
New Zealand, November 10, 2014
Nice rooms, poor service

Location, Rooms, Clean
I would not recommend this place to anyone given the terrible service we received there. The receptionist made our weekend away extremely stressful. This is the third time I've stayed at this hotel. The first time I was very impressed (with the location and large comfortable rooms) but the last two times I have been sorely disappointed and I will never be back. On both the last two occasions they have tried to move us to a cheaper, less pleasant hotel by claiming first that the air conditioning was broken, then second that a previous guest was tired and wanted a late checkout. This time although I booked a family suite of two double beds for myself and a friend we were put in a triple room, when we contested this at check in the receptionist almost started crying to try to make us feel guilty as other guests had been 'upgraded to our room'. Very unprofessional and unnecessary as we were happy to accept a refund and move elsewhere. Also due to a visa problem (my friend had accidentally overstayed her visa, something we fixed the next day) she tried to angrily kick us out without offering any sort of refund or alternative. The whole experience was very unpleasant.
Ayesha K. Couples
United Kingdom, October 20, 2014
Great hotel

location, price, staff
We've stayed here a few times, and it remains our favourite hotel in Hanoi. Staff are friendly, helpful and respectful, location is excellent, breakfast is good, and rooms are large and comfortable.
Ayesha K. Couples
United Kingdom, February 19, 2015
Great reliable hotel

location, staff, price
Always a pleasure to stay here
Rapatsit O. Business travelers
Thailand, October 27, 2014

Location, Room space and reasonable price
Jo Y. Solo travelers
United Kingdom, July 27, 2014
For the price it's reasonable

Location, staff are friendly, cheap
The hotel doesn't look like it's pictures. We were up graded to the family room, which had 3 single beds, the bathroom wasn't very clean and there was a ledge round the bath making it awkward to get in and out. The decor is old and paper is falling off the wall bed the lamps didn't work on the plus side the air con worked well.

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