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Verified traveler reviews

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based on 393 reviews
  • Cleanliness 8.2
  • Facilities 7.5
  • Location 8.9
  • Room Comfort/Standard 8.5
  • Service 8.4
  • Value for money 8.0
  • Food/Dining 7.2
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Chun C.
March 27, 2016
excellent location and great services
Staffs were genuine and helpful. Great location, easy access to where we were planning to visit.

boon C.
February 24, 2016
Good location
Location, cleanliness and staff performance
The staffs are very friendly and helpful. Hotel situated in strategic location and easy access to any famous shops/market within walking distance. Breakfast provided is less variety but good enough for all. Generally im satisfied with the stay we had.

chang Y.
January 29, 2016
Very well!
Hope come again in the future 😊

adrian H.
United Kingdom
January 13, 2016
Hanoi imperial hotel
Close to lake which is nice to walk around and close to small shops and restaurants
Customer service was incredible so helpful and so pleasant. The staff really make this hotel special

James L.
January 12, 2016
Nice hotel in Old Quarters
Good location, great food and friendly staffs
Very pleasant stay in Hanoi here

James L.
January 12, 2016
Nice hotel in Hanoi Old Quarters
Good location, great food and friendly staffs!
Very pleasant stay and friendly staffs!

Per C.
January 07, 2016
Nice cosy and well run hotel in Hanoi centre
Friendly staff and perfect location close to Hoam Kiem Lake and Old Quarters with good value for money
Second stay here, and the stay was also this time very nice. The staff is nice and friendly and the room is fine. The location a couple of minutes walk from Hoan Kiam Lake and the Old Quarters is perfect for exploring the beautiful city of Hanoi.

Han H.
December 21, 2015
friendly staffs
Good location. friendly staffs.spacious room.
Spent only a night in this hotel. Reception staffs were friendly and helpful. The room though not modern but was spacious and clean. Good location.

Mardiany R.
November 20, 2015
Impeccable Service in Hanoi Old Quarter
Superb Service of hotel staff, attentive, helpful in tour arrangement and shopping enquiries. The hot stone massage at hotel is very good.
I booked Imperial Room but was given complimentary upgrade to Family Room for 4 nights. As Muslim, we have limited choice of food for breakfast. Nevertheless, we have bread, egg, cereal, muffin, fruits, tomatoes, cucumber and white porridge to eat. Most importantly, service is good and location of hotel is accessible to main attractions such as night bazaar, old quarter main shopping street, water puppet theatre, Hoan Kiem Lake etc..

Ernesto R.
United States
November 08, 2015
Staff was very very nice and attendant.
Staff, Clean rooms and very sufficient
Our stay was very nice. The Executive Imperial room where we stayed were very nice and clean. Location for sightseeing, restaurants and shopping was so convenient. My Husband and I would like to thank the staff and everyone at the Hanoi Imperial Hotel for their hospitality. Will definitely stay there again. Thank you,