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Excellent 8.5
Based on 691 reviews

Recent customer comments

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Excellent



based on 691 reviews
  • Hotel Condition/Cleanliness 8.5
  • Facilities 8.3
  • Location 9.0
  • Room Comfort/Standard 8.5
  • Service 9.0
  • Value for Money 8.6
  • Food/Dining 7.4

David W.
United Kingdom
March 23, 2015
Good Hotel - Bad booking site - over charged by 30
Hotel good - see below
Agoda charged me $225 / night for this hotel. When I arrived I noted that the rack rate was more in the region of $50 / night. This was discussed with the Hotel who stated that this was Agoda's mark up. So much for Agoda advertising at 50% discount, more like 300% mark up.

Helena A.
Finland
March 11, 2015
Location
Location, price
Location in the Old Quarters is very good. We had a room without window and a bed was too big to so small room. Friendly staff.

Nguyen T.
Vietnam
March 07, 2015
Good conditions
Location, services

Olympia K.
Australia
March 03, 2015
Nice hotel
Nice hotel-good staff

Silke R.
United Kingdom
March 03, 2015
Good hotel
Good location, service and hotel
Everything - Outstanding staff service - Lot of choices in breakfast - Room is clean

cybele M.
United States
March 02, 2015
Great place
Staff, location and the shower.
Excellent, the location in the Old Quarter was great. All the action was right outside the hotel. The concierge (Mi) was very friendly and helpful. The hotel was clean, except that the floors needed to be mopped, not just swept.

marco L.
Italy
March 02, 2015
great location
location, quite, price
great location in the heart of the hustle and bustle but very quite room. overall it is ok

Khanh T.
Vietnam
March 01, 2015
Good experience
Nice room. Clean. Staff are very friendly

Brian H.
United States
February 27, 2015
Great room, great location and great staff
Location, room and the staff
The staff here was very friendly and helpful! When I arrived they upgraded me to the executive suite for free for a night and for a great deal the second night. The location is right in the middle of the old quarter and was a short walk from everything I needed. The room they upgraded me to was amazing and had a HUGE balcony over looking the street. I would highly recommend staying here to anyone. They arranged a cab for me to and from the airport, exchanged currency for me and helped me book a trip to Halong Bay. The breakfast was also great! Great room, great location and GREAT staff!

Julie H.
United States
February 17, 2015
Oasis in Hanoi!
Service, shower, friendliness!
We had a great stay. The staff was lovely- everyone. We got hooked up with a great Halong Bay cruise and were able to leave our luggage in the hotel while we went. The tour folks booked an excellent overnight bus company and when the taxi could not get through traffic to pick us up the bellboy ran with us for 1/2 mile of rush hour traffic to get us to the bus. Highly recommend.