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Excellent 8.5
Based on 687 reviews

Recent customer comments

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Excellent



based on 687 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.4
  • Location 9.0
  • Room Comfort/Standard 8.5
  • Service 9.0
  • Value for Money 8.6
  • Food/Dining 7.4

10 Olympia K.
Australia
March 03, 2015
Nice hotel
Nice hotel-good staff

10 Silke R.
United Kingdom
March 03, 2015
Good hotel
Good location, service and hotel
Everything - Outstanding staff service - Lot of choices in breakfast - Room is clean

9.3 cybele M.
United States
March 02, 2015
Great place
Staff, location and the shower.
Excellent, the location in the Old Quarter was great. All the action was right outside the hotel. The concierge (Mi) was very friendly and helpful. The hotel was clean, except that the floors needed to be mopped, not just swept.

7 marco L.
Italy
March 02, 2015
great location
location, quite, price
great location in the heart of the hustle and bustle but very quite room. overall it is ok

9.3 Khanh T.
Vietnam
March 01, 2015
Good experience
Nice room. Clean. Staff are very friendly

10 Brian H.
United States
February 27, 2015
Great room, great location and great staff
Location, room and the staff
The staff here was very friendly and helpful! When I arrived they upgraded me to the executive suite for free for a night and for a great deal the second night. The location is right in the middle of the old quarter and was a short walk from everything I needed. The room they upgraded me to was amazing and had a HUGE balcony over looking the street. I would highly recommend staying here to anyone. They arranged a cab for me to and from the airport, exchanged currency for me and helped me book a trip to Halong Bay. The breakfast was also great! Great room, great location and GREAT staff!

9.7 Julie H.
United States
February 17, 2015
Oasis in Hanoi!
Service, shower, friendliness!
We had a great stay. The staff was lovely- everyone. We got hooked up with a great Halong Bay cruise and were able to leave our luggage in the hotel while we went. The tour folks booked an excellent overnight bus company and when the taxi could not get through traffic to pick us up the bellboy ran with us for 1/2 mile of rush hour traffic to get us to the bus. Highly recommend.

6 nichakarn O.
Thailand
February 17, 2015
good location
location , bathroom , friendly staff

8.3 Oleg O.
Canada
February 16, 2015
good hotel for money
location

8.3 Jane D.
Canada
February 13, 2015
Location, location, location
Location. Front desk staff, room
We had a very nice stay for 5 nights. Our only peeve would be the breakfast. Limited fruit choices, yogurt not available every day. Breakfast staff very slow to notice and to refill coffee pot, jam dished, bread and butter when they were depleted. The breakfast is an area where there is rom for improvement. Also laundry is very slow. Our clothes were submitted before 9am but not returned until 9:30pm the same day.