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Excellent 8.5
Based on 687 reviews

Recent customer comments

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Excellent



based on 687 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.4
  • Location 9.0
  • Room Comfort/Standard 8.5
  • Staff Performance 9.0
  • Value for Money 8.6
  • Food/Dining 7.4

8.7 Koon Y.
Malaysia
January 16, 2015
Very friendly and helpful staff, great breakfast
Very friendly and helpful staff, great breakfast
I was not staying in hanoi legacy hang bac as we were shifted to another hanoi legacy nearby dongxuan market. I was initially very unhappy with this but I am so satisfied with their staff performance that I decided not to complaint. The hotel staff are really friendly, helpful and responsible. Even though his working hours already ended, one of the receptionist still help us to catch a taxi (it was too hard to call a taxi as it was raining, demand for taxi was too high). I wanted to try buffet, the hotel receptionist recommended me to try Sen Tay Ho at west lake which turned out to be really good. Although the room is smaller than I thought( as I've booked a family room in Hanoi legacy hang bac, they shifted me to this hotel which actually degraded the room standard), they provided free airport transfer in return, most of all, I am more than happy with their staff performance, therefore overall I am happy with my stay at Hanoi legacy. By the way, the breakfast was really good, given what I've paid, the breakfast is better than what I've expected.

6.3 Koon Y.
Malaysia
January 14, 2015
Friendly and helpful staff
Very friendly and helpful staffs, good breakfast
I was not staying in Hanoi Legacy -Hang bac as i was shifted to Hanoi Legacy - Ngo Gach. I was initially very unhappy with this because i wanted to stay at Hang bac, I think the location is better and the hotel design is nicer. However the staff especially receptionist are just too nice that i decided not to complaint. They are very helpful and responsible. One of the receptionist recommended us to try a very awesome buffet (Sen Tay Ho), it was really good. It was raining that time and it was hard to call a taxi, but the receptionist, even though his working hours had actually ended, went out with us to help us catch a taxi. I am truly impressed by the hotel staff, although I'm not satisfied with the room standard (because i booked for a higher standard room in hang bac), overall I'm satisfied with my stay at hanoi legacy.

9.7 Therese W.
Australia
January 14, 2015
Amazing
The staff are amazing, the location is amazing and the rooms are great
Amazing

8.7 Lynford M.
United Kingdom
January 12, 2015
Great staff
Staff and location
Had a very enjoyable stay at the legacy can't complement the staff enough they were wonderful. A good location and a decent breakfast what more do you want, the room was also clean and well equipped. Would definitely stay again.

8.3 Nara K.
Thailand
January 12, 2015
Great value
Service, location, and location

9.7 Christelle D.
Australia
January 08, 2015
Great location
Nice big rooms, with balcony and beautiful bathrooms in a great location.

8.3 craig L.
Australia
December 30, 2014
centrally located and stylish
centrally located near restaurants, transport and stylish
this is a nice quaint hotel, the manager was very helpful with directions and organizing tours and transfers. Would definitely stay there again. Breakfast was plain and bathroom tiny, but all good

8.7 Bee T.
Malaysia
December 28, 2014
Value for money with great staffs
Beautiful design, location, value
Beautiful design, location, value. Staff performance was absolutely great. They will always try to help on any request given to them.

8.3 Minh N.
Vietnam
December 27, 2014
good location, friendly staff
the location, the staff and the services
i was staying here for a 3 days work and the first thing i came in the hotel is the hall which is elegant and fabulous the second thing that impressed me was the room, clean, does not have any strange smell, cozy. however, the room's noise cancellation is not really good, sometimes i can hear the conversation from the other room third thing is about the staff, really nice, friendly, they even gave me a place to park my bike in the evening and open the door at mid night good place to stay, lots of food around will come back again next time

8 Tien H.
Vietnam
December 24, 2014
Warmly wellcome Hotel
- Staff are very good & active; good equipment; reasonable price.
Happy to live here!