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Excellent 8.5
Based on 687 reviews

Recent customer comments

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Excellent



based on 687 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.4
  • Location 9.0
  • Room Comfort/Standard 8.5
  • Staff Performance 9.0
  • Value for Money 8.6
  • Food/Dining 7.4

10 Vangok V.
Germany
January 04, 2016
Amazing service
service, location, tour
Amazing service and great location! Staff helped with anything we needed and very accommodating. Beautiful Sapa booking tour from Ms My.

7.7 Dam T.
Vietnam
January 04, 2016
Professional staff
Right centre of old city; Luxury stuff in the hotel; charming design
I felt good when I was stay there. I had back to this hotel two times. Generally is good!

8 Brian B.
Australia
December 27, 2015
Great central hotel
Location, Front Desk Staff, Very Nice Rooms
Great Central Location, Front Desk Staff were extremely helpful, Very Nice Rooms

7.3 Handojo U.
Indonesia
December 26, 2015
interesting hotel
near shopping area
good

7.7 Handojo U.
Indonesia
December 26, 2015
Okay lah
handy, near shopping area, clean
good

10 Anh P.
Vietnam
December 23, 2015
Wonderful hotel and service
Cleanliness, staffs, location

8 PYAE A.
Myanmar
December 18, 2015
Perfect Stay
Location,Clean and Staffs
Stayed 1 night before leaving to Ha Long and 2 nights after come back from Sapa.Staffs are friendly and helpful.Free upgrade to upper floor with balcony.Breakfast was minimal but ok.very near to nearby tourist attractions.Highly recommended.

10 Shen L.
Hong Kong
December 16, 2015
Best
service, tour, location
Perfect location. Warm welcome and helpful staff throughout our stay. First time to Hanoi and this was the perfect place to stay, everything was perfect from the staff to facilities, quality of room. Nice booking tour to Sapa from staff.

10 Goshi T.
Japan
December 16, 2015
A very good choice
location, staff, service
Overall we had a very good experience. We got a free upgrade to a higher category. The room has very nice wooden style decoration. The staff was friendly, helpful and professional with guests. The breakfast buffet was good with many food options.

10 Ruff D.
Indonesia
December 16, 2015
Incredible experience
staff, service, decor
The hotel is absolutely gorgeous.Not only is the staff and service impeccable, but the atmosphere is truly lovely. Perfect location. The room was more spacious than I was expecting.We do really recommend this hotel if you are visiting Hanoi. We thought it offered superb value for money