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Hanoi Merci Hotel

32 Ly Thai To Street,Old Quarter,Hoan Kiem District, Hoan Kiem District, Hanoi, Vietnam (Show on map)

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"Exceptional location; Exemplary staff ..."

  • R, United States
  • April 10, 2015
  • Area: Hoan Kiem District
  • Rooms : 28
  • Free Wi-Fi

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Room Types
Superior Double or Twin
Superior Double or Twin
Deluxe Double or Twin
Deluxe Window Double or Twin
Family room
Family room
Deluxe City View
Deluxe City View


When would you like to stay at this hotel?

Features of Hanoi Merci Hotel

24-hour front desk

airport transfer


bicycle rental

business center

car hire

car park


currency exchange


family room

laundry service

luggage storage


room service



free Wi-Fi in all rooms

Wi-Fi in public areas


car park

Languages Spoken




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For travelers who want to take in the sights and sounds of Hanoi, Hanoi Merci Hotel is definitely the perfect choice. Located in Hanoi’s most beautiful street, guests are able to reach Hoan Kiem Lake as well as the Old Quarter within a short walk. No less exceptional is the hotel's easy access to the city's myriad attractions and landmarks such as Trang Tien, and Turtle Temple.

Designed to combine the sophisticate elegance with modern beauty while maintaining the oriental spirit, Hanoi Merci Hotel offers a wide range of unrivaled services and numerous facilities even the most discerning guest. All rooms are fully equipped with air-conditioning, LCD television, Wi-Fi, mini bar and safety deposit boxes. Here, the staff is friendly and ready to satisfy all guests. Suitable for both business and leisure, Hanoi Merci Hotel is your one-stop destination for quality hotel accommodation in Hanoi.
For travelers who want to take in the sights and sounds of Hanoi, Hanoi Merci Hotel is definitely the ... see more
Children and extra beds:
Infant 0-1 year(s)
Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-6 year(s)
Stay for free if using existing bedding.

Guests over 6 years old are considered as adults.

Extra beds are dependent on the room you choose, please check the individual room policy for more details.

When booking more than 5 rooms, different policies and additional supplements may apply.

Airport Transfer Fee
20 USD

Breakfast Charge (when not included in room rate)

Check-In From
01:00 PM

Check-Out Until
12:00 PM

Distance from City Center
0.1 Km

Distance to Airport
31 Km

Number of Bars

Number of Floors

Number of Restaurants

Number of Rooms

Room Voltage

Time to Airport (Minutes)

Year Hotel Built

Year Hotel Last Renovated

Recent customer comments

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Very Good


from 25 reviews

Value for Money
Staff Performance
Hotel Condition/Cleanliness
Room Comfort/Standard
All reviews (25)
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Joseph D. Groups Philippines, June 19, 2015
Clean hotel with friendly staff

Price, Location, Staff
Fabriann G. Solo travelers United States of America, April 29, 2015
Affordable location in old district

location, cheap
We stayed here for the first part of our trip in Hanoi. We decided to change hotels after reading a couple of reviews on tripadvisor for a hotel closer to the north part of the old town, where more restaurants are that we wanted to try. Nothing special, nothing terrible. Rooms are a bit small and there isn't a lift.
R L. Couples United States of America, April 10, 2015
Loyal Guest- earned because of service

Exceptional location; Exemplary staff
First of all, my warmest expression of gratitude to Ms. Lai, the conscientious manager and her always-smiling assistant, Ms. Lily, for their attention to the needs of me and my guest during our five day visit. They were exceptional during each of my three separate stays at The Hanoi Merci. Whether departing from or returning to the lobby, I always looked forward to seeing them and to our chats about generalities. And, if you require tour service, that too is easily arranged in an unpressured setting with good guidance to help with your selection. The location of the hotel is perfect. Turn LEFT upon stepping out of the hotel and you are within three minutes of the bustling Old Quarter; a minute more and you are at Hoan kiem Lake, also known as Sword Lake. Turn RIGHT and you are immediately at a beautiful urban park across from the lake and a short distance more, you'll be in awe of the beautiful Hanoi Opera House and some high end retail experiences. Ly Thai To Street is a scenic street. Regarding food service, I awakened too late to enjoy but my guest partook of items from the fixed menu and responded favorably. The rooms were comfortable, the mattresses & pillows were too. Housekeeping was diligent with its performance; its staff was prompt and friendly too. WiFi was fine--reliability and speed. The bathroom was ok; shower only and in my opinion (as mentioned before) the shower heads need improvement. If the venue compels showers, the water flow should be delivered uniformly! Hot water was plentiful and standard toiletries were provided. Overall, the Hanoi Merci has served my needs quite well and for that reason, I do not hesitate recommending it.
Bertrand F. Solo travelers Singapore, April 9, 2015
Nice room but inconsistent service

Clean and comfortable room, great location, friendly female staff
Good: Great location near the lake. Clean and comfortable room. Quick check-in and check-out. Friendly female staff who speak excellent English. Pho offered for breakfast. Received a free upgrade to a better room. Airport pick-up service arranged speedily. Bad: Male staff with constant dour faces, weren't too keen on acknowledging your presence. Hotel padlocks it's entrance after midnight. Western breakfast option mediocre. Birthday went unnoticed by staff. Overall: Enjoyed my stay (to a point) but will not return.
Wong Y. Groups Singapore, March 27, 2015
Stay at the Hanoi Merci Hotel

Location and staff service
Good location with excellent staff service. Helpful and will answer your queries to the best of their knowledge
Jung-Pao C. Business travelers Taiwan, March 21, 2015
Not recommendation for this hotel

1. room fill with mosquito. 2. few choice for breakfast. 3. we stay 3 night, they did not change towel one day, and only provided free mineral water on first day
Not good memory for this staying
Cong H. Business travelers Vietnam, March 5, 2015

R L. Solo travelers United States of America, February 28, 2015
Delighted With This Discovery

Location, staff, ambiance
I happened upon this gem of a hotel while returning to my original one after a long walk in Hanoi. I subsequently decided to try the Merci and then extended my stay there. It was a very good decision. From the time I entered the small lobby, my experience was grand. The two young ladies managing the check-in process could not have been more personable----then and throughout my time there. Kudos to them! They also provided useful information aboutbHanoi and tours. The room was not large but ample for me; the pillows and bedding were comfortable; WIFI was reliable and its speed was fine. The bathroom was acceptable but desperately needed a new shower head. Promo keys instead of access cards were used. I did not eat breakfast component there but did notice that one orders from a menu and dines in a small area that is part of the lobby. The general vicinity is very safe and on a lovely street. Walking in either direction after stepping out of the hotel entry, one will quickly encounter many nearby attractions that make Hanoi the charming & elegant city it is. I give high marks to the Hanoi Merci and would return without hesitation.
Dovile M. Solo travelers Lithuania, February 27, 2015

Location was acceptable
My room had no window and one of their receptionists, older guy, tried to rip me off at every opportunity. Didn't really enjoy my stay as a result.
Christian T. Groups Philippines, January 18, 2015
5-star in service!

Staff, location, price
This hotel is along Ly Thai To Street, about a couple of minutes away from Hoan Kiem Lake and within walking distance to the tourist spots in the old quarter. We cannot recommend this hotel enough. Our rooms were spotless, breakfast was more than adequate (we even tried requesting for more bacon and to our surprise, the hotel manager served us more!), and the staff -- oh were they the real asset of this hotel! Mr. Peter was probably the most helpful staff in all of the hotels I've stayed at. He helped us book our HaLong overnight cruise without being too pushy. Ms. Lai, the hotel manager was just as helpful and friendly -- always making sure that the guests were given everything they need. We will definitely book this hotel when we go back to Hanoi!
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Customers like this hotel for:
Nearest transport:
  • Hanoi Railway Station (1.5 Km / 18 min walk)
Area recommended for:
  • culture
  • shopping
  • sightseeing
Distance to airport:
  • Gia Lam Airport (3.5 Km)
  • Noi Bai International Airport (21.7 Km)
Customer comments:
  • "Friendly staff" , "Good location" , "Good value for money"
Top attractions in the area:
  • Turtle Temple (0.3 Km / 4 min walk)
  • Trang Tien (0.3 Km / 4 min walk)
  • Au Lac Cafe (0.3 Km / 4 min walk)
  • Hoan Kiem Lake (0.4 Km / 5 min walk)
Note: Distances are measured as a straight line, calculated from a starting point to a destination point.

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