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Recent customer comments

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Very good

based on 33 reviews
  • Hotel Condition/Cleanliness 7.6
  • Facilities 6.0
  • Location 8.6
  • Room Comfort/Standard 7.4
  • Staff Performance 8.2
  • Value for Money 8.0
  • Food/Dining 6.8

4.3 Dovile M.
February 28, 2015
Location was acceptable
My room had no window and one of their receptionists, older guy, tried to rip me off at every opportunity. Didn't really enjoy my stay as a result.

7.3 Wee O.
October 12, 2015
Well-located and value for money accomodation
strategic, value for money and clean
Overall, I'm happy with my stay but some senior staffs are not as helpful as expected and a little nosy for comfort. For example, when a solo traveler requested for a twin bed they should comply without much questioning. There is possibility that a solo female traveler could engage in the services of another female but private travel guide and out of fear for the guide's safety in the case where they got back too late from out of city tour. Solo female traveler has the tendency to be discriminated by society at large.

10 Christian T.
January 21, 2015
5-star in service!
Staff, location, price
This hotel is along Ly Thai To Street, about a couple of minutes away from Hoan Kiem Lake and within walking distance to the tourist spots in the old quarter. We cannot recommend this hotel enough. Our rooms were spotless, breakfast was more than adequate (we even tried requesting for more bacon and to our surprise, the hotel manager served us more!), and the staff -- oh were they the real asset of this hotel! Mr. Peter was probably the most helpful staff in all of the hotels I've stayed at. He helped us book our HaLong overnight cruise without being too pushy. Ms. Lai, the hotel manager was just as helpful and friendly -- always making sure that the guests were given everything they need. We will definitely book this hotel when we go back to Hanoi!

May 14, 2015
Nice room in French Quarter
Location is more quiet which is nice. Room has been renovated to be modern. Staff at the front desk is friendly overall.
Stayed here for easy stroll in the French quarter. Loved how they have renovated the room to be relatively new & modern.

9.7 Thomas C.
United States of America
November 23, 2014
Great staff
Staff performance facilities
Hotel was just great....the day manger..Lai.....just went overboard to help and accommodate us with anything we needed,etc...

7.3 Jimmy W.
October 23, 2014
Not bad
Quiet, location, affordable

9.3 Marilyn A.
November 15, 2014
Good Location, Staff speak English, Near supermarket
Good Location, Staff speak English, Near supermarket... The staff are great! The manager is knowledgeable and very hospitable. She really made our stay in Hanoi good. Will definitely recommend this hotel and come back to stay here if we come back to Hanoi.

10 Mekthanva V.
July 27, 2014
Great Place great service
Location, Price, Service

7.3 DUNG N.
July 21, 2014
good for value
good location, nice atmosphere, friendly staff
In general, I was happy to stay in Merci hotel for 2 nights. The staffs are friendly and helpful. The hotel is located in Old Quarter but nice n quiet. Recommend to stay here when u go to Hanoi.

8.3 Federico S.
April 03, 2015
Buen servicio por el precio que tiene.
La ubicación, staff, desayuno.
Very good.