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Excellent 8.7
Based on 201 reviews

Recent customer comments

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Excellent



based on 201 reviews
  • Hotel Condition/Cleanliness 8.8
  • Facilities 8.0
  • Location 9.1
  • Room Comfort/Standard 8.7
  • Service 9.2
  • Value for Money 8.8
  • Food/Dining 7.4

Carolyn D.
United Kingdom
December 15, 2015
Best staff in Hanoi
Service was over and above what we would have expected
My boyfriend wasn't well whilst we were there. The reception team made him special teas, and even escorted me to the pharmacy to help me buy medicines. Would definitely recommend a stay here.

Julie S.
Australia
December 12, 2015
Comfortable & Nice Hotel
Friendly & Helpful Staff. Comfortable and Clean Room. Awesome Breakfast
Morgans hotel felt us so welcome and at home. Very friendly and helpful staff. I love the modern with ancient room design. Its very clean and love the ambiance. It made me feel comfortable to stay and rest. Their breakfast is pretty nice and delicious. I will definitely miss this hotel and hopefully be able to come back to Hanoi and stay again at Morgans hotel. Thank you staff specially the receptionist for looking after us.

Joanne C.
Singapore
December 07, 2015
Ok for its location and value for money
Location, value-for-money
We booked a tour to Ha Long Bay and the hotel charged us $50USD per person. However, the airport only charges $45USD for the same tour agency and exact same tour and on our trip we discovered that there were others who booked their tour for $40USD. I am not sure if the hotel gets a cut or the manager who recommended it to us gets a cut but it was not very nice to experience this especially as we trusted the hotel and hence tried to book through it. Also, the walks were very thin and we could hear alot of noise in the mornings. Still the location is good and I suppose it is value-for-money. The hotel does provide a good map of Hanoi and staff were helpful with our queries.

anthea L.
Malaysia
November 18, 2015
warm and personal services
the staff and the conditions of the room are the best i ever seen. Better than 5 star international hotel chain.
Awesome and 1st time in my life receiving a hand written thank you card from a hotel. Keep in up for the outstanding services!!

Victor M.
United States
September 29, 2015
Overwhelmed by the staff performance
The front desk staff, excellent breakfast, outstanding superior room
Just perfect! From my initial welcome by the front desk staff, explaining details about the hotel and best places to visit nearby, to the immediate help received in booking a tour to Halong Bay, the hotel performance was exquisite. I did not rate the location outstanding but it was extremely convenient to visit the many places that Hanoi offers from historic places to visit, to the beautiful Hoan Kiem lake to colorful places to drink fresh beer and people- watch. Many excellent restaurants nearby completed my delightful stay. Loved Hanoi but a great deal of this wonderful stay was due to the efficient and cheeful staff, especially Hannaa, Nancy, Jin and others that escape my memory. Definitely will stay here in my next visit to Hanoi.

monica K.
South Korea
September 24, 2015
It was great value for money
Money value clean breakfast
It was good place but little bit hard to find But breakfast was great peoples are so kind I will go there again!

Kenneth C.
Singapore
September 22, 2015
Clean Room, Friendly Staffs, Value for Money
Clean Room, Friendly Staffs, Value for Money
Clean Room, Friendly Staffs, Value for Money

Roseanne P.
Singapore
September 19, 2015
Perfect location amazing experience
Great customer service, prompt response to aircon issues and also very bubbly bunch which made the stay more enjoyable
It was perfect for a short stay and its conveniently located at the central of Hanoi which makes it easy to get around

Sebastian L.
Malaysia
September 08, 2015
Hanoi Finest
Good location, friendly and helpful staff and squeaky clean

sieu D.
Australia
August 21, 2015
Clean and friendly staffs
Very friendly staffs, clean room , good location
We enjoying so much to stay at Morgan's hotel,fast check in and very friendly staffs, specials one of the lady call Lisa , I would like to come back to this hotel for my next visit and I will ask my friends and family stay in this hotel when they visit Hanoi