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Very good 7.5
Based on 311 reviews

Recent customer comments

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Very good



based on 311 reviews
  • Hotel Condition/Cleanliness 7.2
  • Facilities 8.0
  • Location 7.9
  • Room Comfort/Standard 7.7
  • Service 7.9
  • Value for Money 7.8
  • Food/Dining 6.8

casey T.
Canada
May 29, 2015
The girl who needed a charger and gave a bracelet.
Staff,air con,bed sheets
Great

sheila S.
United Kingdom
May 25, 2015
disgraceful
Despite pre booking room they did not have a room available. No appology offered. we were given a poor quality dismal room at another hotel. Would not advise booking this hotel

Chinh Q.
Vietnam
May 24, 2015
Best staff ever in Vietnam - a pleasant stay
staff, location, service
All staff are friendly, polite. I booked a good tour with them to Halong bay. It is wonderful time. Room is large with good view.

Chiew C.
Malaysia
May 15, 2015
very old hotel
location, less crowd/noise and friendly/helpful staff
Value for money, considering the facility, location and customer service. It was non peak season, rate was very low and got upgraded to suite rooms, overall stays were pleasant despite of the old hotel condition, rundown furniture/fittings and decorations. Very strategic location, just walking distance to major attractions and average $3 taxi ride to other attractions out of old quarter area. Easy to find food, hangout places are just next door and quiet/safe neighbourhood. Hotels are competitive, can easily find hotel of the same ratings that has better facilities, but smaller rooms.

Kent H.
Australia
May 13, 2015
Hanoi Old Quarter Hotel
The staff, the staff, the staff
We stayed in the Kings suite it was large but needed a good clean and paint, doesn't need modernising as this may ruin the room, just a good clean, paint and more lighting. There was plenty of lighting but still left the room very dark. The bathroom is in desperate need of renovation. All the staff were brilliant and our thanks goes to them for making the stay more enjoyable.

Edwin H.
Canada
March 27, 2015
Comfortable bed
Bed and location

Edwin H.
Canada
March 27, 2015
Quirky style
Big room, comfy bed
The executive suite was spacoius with unique quirky furnishings. In need of some updates in the bathroom. The windows were large but view non existant due to huge sign in front. The bed was comfortable and breakfast was basic. We consider it to be a little over priced and possblely the cheaper rooms were better.

Robert G.
United States
March 27, 2015
OK
Location
Hotel was ok, but it's a bit outdated. The staff was nice and the location was perfect. Did not have working in room safe as avertised

Thomas M.
Australia
March 26, 2015
Old old and broken
Friendly staff large rooms and reasonably good location
Friendly and cooperative staff almost make up for poor standard of rooms. The room safes don't work and are too small for an iPad. Large room was missing the view and balcony shown and described as was the replacement room, higher level but no balcony. Damaged wall panels, broken power points and dingy little bathroom. Super nice staff made you welcome, breakfast average at best.

gary H.
Australia
March 26, 2015
reasonable hotel but very noisy
friendly reception, good size room, air con worked well
No great problems though work going on next door and very noisy neighbours was not good for rest or sleep