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Hanoi Pearl Hotel

Number 6, Bao Khanh Lane, Hoan Kiem District - Hoan Kiem Lake, Hanoi, Vietnam (Show on map)

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Area: Hoan Kiem District - Hoan Kiem Lake Number of Rooms: 70
Free Wi-Fi

Recent customer reviews

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Fantastic

8.6

based on
213 reviews

Value for Money
8.4
Location
9.0
Staff Performance
8.6
Hotel Condition/Cleanliness
8.9
Room Comfort/Standard
8.7
Food/Dining
8.0
All reviews (213)
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Joey J. Couples Singapore, July 18, 2014
Bad Staff Service

Location, Hotel Cleanliness, Room Standard
6.3
I booked 2 nights with Hanoi Pearl Hotel for my parents. I had already informed the Hotel that my parents are not good in English, kindly do them a favor if necessary. But what my parents got? When they checked with the lady at lobby counter on the price of transport service from Hotel to Airport, the lady said it would be USD$100... My father cannot believe it and double confirmed with the lady, she insisted the price...it is obvious that the hotel purposely bully my parents that they are not good at English, and just gave them such a high price. My Father called me immediately and checked with me on the price, i was very angry with that, i told them the price is 5 times of the price i booked before. i ask him to call a cab instead, after my father told the hotel lady so, she called her manager and changed their words immediately, quoted the price at USD$18 instead...what a funny thing.
Joey J. Couples Singapore, July 16, 2014
Bad Staff Service

Location, Hotel Cleanliness, Room Standard
6.3
I booked 2 nights with Hanoi Pearl Hotel for my parents. I had already informed the Hotel that my parents are not good in English, kindly do them a favor if necessary. But what my parents got? When they checked with the lady at lobby counter on the price of transport service from Hotel to Airport, the lady said it would be USD$100... My father cannot believe it and double confirmed with the lady, she insisted the price...it is obvious that the hotel purposely bully my parents that they are not good at English, and just gave them such a high price. My Father called me immediately and checked with me on the price, i was very angry with that, i told them the price is 5 times of the price i booked before. i ask him to call a cab instead, after my father told the hotel lady so, she called her manager and changed their words immediately, quoted the price at USD$18 instead...what a funny thing.
Manu P. Groups Belgium, July 11, 2014
Perfect midsize centrally located charming hotel

Location, Service & Hotel style.
9.7
It was simply a GREAT stay. The right charming place to discover Hanoï.
Tony L. Couples Australia, July 8, 2014
Stylish central hotel off the main road!

Location, Customer service, Amenities
8.3
We booked a superior city view but when we check in, they gave us another room with no windows. This was immediately settled even though we heard over the phone they mentioned that we had complained about getting a room that we didn't book. Reception staff should be a little more discreet when discussing customer bookings. Overall, its a nice hotel with attentive staff that can speak english well.
Darren T. Couples Singapore, July 8, 2014
Excellent location and value for money

The staff, the location and the cleaniness
9
A stone's throw away from the Old Quarter and Hoan Kiem Lake, the hotel is a good launching pad to explore Hanoi. The staff are attentive and helpful.
Thomas D. Couples United Kingdom, July 7, 2014
Very Good

Staff, Breakfast. Location
7.7
Very Good
Jerry T. Groups Malaysia, July 6, 2014
Fantastic stay. Friendly and polite staff.

Clean, centrally located and new.
6
Fantastic. Will recommend this hotel to all my friends. Will come back again for sure.
Chee K. Groups Singapore, July 4, 2014
Very comfortable rooms, good location & service

Clean, location, service
9
Very short but enjoyable! Great staff service and comfortable room!
Thuy C. Couples Australia, July 4, 2014
efficient, clean, comfortable

free wifi, location in old quarter, comfortable luxurious roomy room (including bathroom)
9.3
Loved it, the staff was very helpful and friendly. Buffet breakfast offered great variety. Especially love the marble bathroom, bright and very roomy
Patricia W. Groups United Kingdom, July 2, 2014
Location. Room. Breakfast.

Central location , clean comfortable room , breakfast
9.3
Hotel is located right by lake. Very nice room, very clean. Breakfast was very good.

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