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2015
Excellent 8.6
Based on 559 reviews

Recent customer comments

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Excellent



based on 559 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 7.6
  • Location 9.0
  • Room Comfort/Standard 8.5
  • Service 8.8
  • Value for Money 8.5
  • Food/Dining 7.9

Mary P.
Australia
June 23, 2016
Not sure what the four star rating is about
Stayed at the hotel for one evening in transit to Sapa. The photos presented in websites is terribly misleading. Room was old, smelly. Bathroom had unsanitary odour. Cockroach ensued across mirror. Stayed in Hanoi for same rate but much better value in other hotels on previous trips. I don't know if the fellow reviews are fake but I wouldn't recommend this hotel to anyone unless you prepared for very substandard room and cleanliness. Should be rated as a two star hotel. Three stars is a stretch.

Eunjee C.
South Korea
June 19, 2016
Wonderful place except for a few things
I highly recommend this hotel except for two things. First of all, when we arrived there, they said there was some mistake with their booking system so we had to stay at the hotel next to it. If the conditions of both hotels were similar, it wouldn't be a problem. But the hotel we had to stay was quite worse than the Pearl hotel; both in overall condition and sizes. On the second day, we could go back to the Pearl Hotel, and the room was just perfect. It's a shame that we could enjoy what we paid for only for one day. (We paid for two nights at the Pearl hotel literally.) Also, the staff were all very nice except for one guy. The guy working for night shift was quite arrogant and impolite. But the overall hotel quality and the staff was very nice and I hope they won't make any booking mistakes like what I had again.

Ck S.
Malaysia
June 17, 2016
Big hotel located at busy area
Close to shopping but the bathroom heater is not working well sometimes

Wonsok S.
South Korea
June 15, 2016
Room has no outside view
There is a window in the room but only I can see the side wall of the neighbor building

Colleen B.
United States
June 14, 2016
OK value
Great location and decent rooms, especially for price. All of the equipment in gym is broken!

Chang-I H.
United States
June 14, 2016
Great value for money
The hotel is located in a great location. The room is superb and very clean.

Amanda M.
Jamaica
June 05, 2016
Fantastic
Amazing staff- front desk, bell hop and restaurant! Breakfast was fantastic. Great value and would stay again

chiaru T.
Singapore
May 31, 2016
Excellect Hotel
Excellent location sweet staff. We had a good memory stayed in Vietnam.

Vera T.
Singapore
May 26, 2016
Fantastic location and staffs
Though the hotel hide in a quiet lane, it is in close proximity to the lake and the busy streets of shops and restuarant. So it stays away from the noise of the traffic. The staffs are attentive and helpful. The second night after we came back from the halong bay, our rooms were upgraded to executive rooms. The size of the rooms is decent and clean. The breakfast were good too.

GAIL N.
Philippines
May 25, 2016
May favorite hotel in Hanoi
The most important thing that I am particular in a hotel industry is how the staff respond to me the moment I enter the hotel until I check out. Hanoi Pearl Hotel's staff is superb, from the doorman, receptionists, room boy, and restaurant staff. They accommodated all my reasonable requests which includes late check out beyond 2PM without extra charge. This was when I had a terrible headache and requested them If I could stay longer to wait until the medicine kick in. From then on I always stay in this hotel whenever I go to Hanoi.