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Recent customer comments

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All reviews (531)

Business travelers (94)

Couples (232)

Solo travelers (79)

Families with young children (33)

Families with older children (46)

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based on 531 reviews
Hotel Condition/Cleanliness
Room Comfort/Standard
Staff Performance
Value for Money

10 Mike S.
New Zealand
February 17, 2016
Great hotel
No faults. Good value. Got a free upgrade from the double room to the suite. Staff very attentive. Free hot cup of tea while checking in. Checking in and out took less than 5 minutes. Breakfast buffet was the best I've had this trip. We were very happy with our stay here. Would stay here again.

10 G. G.
United States of America
February 01, 2016
The Pearl of Great Price in Hanoi
What a great hotel, location, great staff and service as well as a good price and good food. They are paying attention to details. Keep up the good work.

9.7 Jo T.
January 07, 2016
Hanoi Pearl
Location/Room Size/Window

7.7 Lok W.
December 15, 2015
Friendly staff
Clean, walking distance within the night market
Good, can be better:)

8.7 John D.
New Zealand
December 10, 2015
Great location
Location, comfort,
Wonderful. We didn't want to leave. Our only suggestion would be to have a more Vietnamese "flavour" as it is very international style currently. E.g greetings in Vietnamese first.

9.7 Eugene N.
December 16, 2015
Great Service staff
The Staff, room
Great Service Staff, patiently explaining our routes and introducing us places for food.

7.3 Eileen H.
December 17, 2015
Nice, clean and big spacious room
Location near to the lake, big room and clean
It was a small hotel among other buildings but it has nice big spacious and clean room. The hotel is about 3 mins walk to the lake and surroundings alot of shops and morning market stores too. The staff was not too honest anyway when we want to book our tours and we went to other tour agents instead.

6.3 Chistopher H.
November 01, 2015
Expensive Hotel in a great location. Some issues.
Great Location, Clean and English speaking staff
Great location, minutes to central lake, right in the heart of the old quarter. Decent, clean rooms. English speaking staff. The dining room is very small which means I couldn't get breakfast, as there were many more guests than seats. As I had paid for breakfast this made me unhappy. The staff are "overhelpful" that is they try to help you too much, which is a bit annoying, having to tell them to relax and leave you alone at times.

8.7 Tracey R.
October 28, 2015
Great location
Location near lake. Hotel staff. Cleanliness
We stayed here with another couple. Reception and dining staff were great. Location to lake is three minute walk. Is in old quarter so close to many places of interest and many cafes. We were catching the train to Sapa at 9.30pm so they kindly gave us a later checkout. I would recommend this hotel.

8.3 lay C.
October 29, 2015
We always stay here when we visit Hanoi
location, breakfast, staff
This is the 3rd time we stayed at Hanoi Pearl an it did not disappoint. We recommended to our friends and all 5 couples stay here before and after our trip to Sapa. The location next to Hoam Kiem Lake is the main draw.