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Excellent 8.5
Based on 452 reviews

Recent customer comments

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based on 452 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 7.6
  • Location 8.9
  • Room Comfort/Standard 8.5
  • Service 8.6
  • Value for Money 8.7
  • Food/Dining 7.4

8.7 Bethany D.
August 30, 2015
Great location and staff
It's in a fantastic location and staff are great. The bed is firm but comfortable, good after a long day on your feet
Stay was good. Someone else was staying in the room we book so they downgraded us the first night. The room was tiny and there was a gap in the door to the was only an issue when one of us wanted to use the toilet. After 24hrs travelling, we were happy to have a bed. To compensate, they upgraded us for our other two nights which was really nice. Staff are very friendly and helpful. They helped us book a trip to having bay, recommended restaurants and helped us exchange money. They even patiently taught me some Vietnamese. I would recommend this place for a cheap, clean hotel in a good location. It's good for people who spend most of their day exploring and want a quiet place to rest at night

8.3 DAVID W.
August 18, 2015
Great stay in Old Quarters
Location is quite nice in the middle of Old Quarters but a little bit hidden which is great. The staffs are nice and friendly. The deluxe room is comfortable and nicely decorated.
I love my stay here. The deluxe room is fantastic and has everything I need (Air Con, flat screen TV, refrigerator). It does have window to outside but directly to a wall so there is no possibility to get sunlight. But that is what makes it so quiet). The staff is really friendly and helpful especially one girl who takes time to explain the surroundings and interesting places to see. They offer us some tour options but don't force us to buy from them. The breakfast is superb with plenty of options. For me personally you get more from what you pay.

6 Hadri H.
August 17, 2015
Good location, acceptable customer service
Good location, location location
Food is not very good.

8 Jeffrey H.
August 05, 2015
Hanoi old town three star
Staff were very friendly and helpful. Excellent location. The room was clean, comfortable and equiped with all essential amenities.
The hotel was a little hard to find and we were a little concerned as the taxi driver left us in the middle of a busy market pointing down a narrow lane. The hotel is comfortable and the staff were always friendly and willing to help. The breakfast was basic but sufficient enough to keep most people content. We had a delux room with a city view. The room was spacious and comfortable but we were on the third floor facing the lane and it was a bit noisy from 6am through to late in the evening. Our "city view" consisted of another hotel window about 3 meters from our window.

7.7 PHUOC L.
July 23, 2015
Good location
Location, clean, equipments
The hotel is located at the center of Hanoi, easily walk to the center, there are many lical restaurants, shop bear by. The room is clean, good size for a city hotel in old quater, friendly staff, good wifi. Breakfast is quite good. Room rate is reasonable.

7.7 Tarida R.
July 19, 2015
good hotel
good room clean hotel good staff

10 thomas P.
United Kingdom
July 18, 2015
Staff, location, new hotel
Staff very friendly, location right in the heart of old town.

8 Hannah M.
United States
July 16, 2015
Highly Recommended Hotel
The cleanliness of the rooms, the helpfulness of the staff, and the location
Hanoi Romance hotel is a hotel that I would go back to if I returned to Hanoi. It is affordable, clean, and the staff are very friendly. They have a big buffet breakfast and the beds are large and comfortable.

10 thomas P.
United Kingdom
July 11, 2015
Great hotel
Location staff good size rooms
Staff very friendly, great location right in the heart of the old town.

9.3 Daniel K.
United Kingdom
July 07, 2015
Stay in Hanoi
Location, the staff performance and comfort of the room
My flight to Hanoi was delayed and I arrived near midnight and the staff were there to greet me and offer me some local food that they had bought for free. The staff were extremely helpful throughout my stay, the room was comfortable which was helpful as it was over 40c during my stay and I needed somewhere I could escape the heat.