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Excellent 8.5
Based on 451 reviews

Recent customer comments

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based on 451 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 7.6
  • Location 8.9
  • Room Comfort/Standard 8.5
  • Staff Performance 8.6
  • Value for Money 8.7
  • Food/Dining 7.4

9.3 Johnny C.
June 30, 2015
Nice hotel with friendly staff
Location, cleanliness, staff
Friendly, helpful receptionists especially Lyn and Anna. Breakfasts were simple yet delicious, consisting mostly Vietnamese dishes such as fired spring rolls, fried rice, pomelo and mango salads, pho, etc. Thuy who serves breakfast was very friendly and helpful, readily making noodle soup and omelets for us when requested. So are the bellhops. Location is good as it is just minutes from Hoai Kiem Lake. One can stroll around the whole lake in about an hour. Traffic in Hanoi is horrendous, with motorcycles coming at you from all directions! Cross with care.

7.3 Shane K.
June 29, 2015
Great place.
Staff, value,Location
Always a great stay and the staff are excellent.

9.7 Neil M.
United Kingdom
June 27, 2015
Friendly Boutique Hotel
Friendliness and helpfulness of staff, location, value

7.7 seo G.
June 11, 2015
0n day 1 I was upgraded to suite room.
Near tourist attraction

9 francesca F.
June 07, 2015
really good hotel
amazing staff, good location, clean and nice room, good breakfast

10 marcia C.
June 03, 2015
Awesome accommodationi
localty, clean, friendly staff
Love our stay at Hanoi Romance...this is the only accommodation we stay at when we are in Hanoi...recommend to any traveller

June 02, 2015
Friendly staff and location near Hom Kiem Lake.
So closed to Hanoi Famous Hom Kiem Lake.

7 Shane K.
June 01, 2015
Hanoi Hotel
Location, Staff, Value
Always good. Staff are great.

10 Benjamin B.
May 20, 2015
one of the best 3 stars we stayed
clean, good location, best service.
We enjoyed our stay at this hotel. Staff service was excellent with Lyn making every effort to assist us in every aspect of our travel in Hanoi. Hotel is clean and right in the old quarter where most of the action occur. My only suggestion is for the food to be labelled as to it's purpose. I took some fish and one of staff rudely told me, it's for soup. I may have taken some pieces in excess of what is needed for soup but How do I know when I am not familiar with Vietnamese breakfast?

5.3 Taimany S.
May 19, 2015
Close minded. I woder if people book room and req
Location, price ok if staff not cheat
Stressed that when check out they will charts me more