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Excellent 8.5
Based on 459 reviews

Recent customer comments

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based on 459 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 7.5
  • Location 8.9
  • Room Comfort/Standard 8.5
  • Service 8.6
  • Value for Money 8.7
  • Food/Dining 7.4

thomas P.
United Kingdom
July 18, 2015
Staff, location, new hotel
Staff very friendly, location right in the heart of old town.

Hannah M.
United States
July 16, 2015
Highly Recommended Hotel
The cleanliness of the rooms, the helpfulness of the staff, and the location
Hanoi Romance hotel is a hotel that I would go back to if I returned to Hanoi. It is affordable, clean, and the staff are very friendly. They have a big buffet breakfast and the beds are large and comfortable.

thomas P.
United Kingdom
July 11, 2015
Great hotel
Location staff good size rooms
Staff very friendly, great location right in the heart of the old town.

Daniel K.
United Kingdom
July 07, 2015
Stay in Hanoi
Location, the staff performance and comfort of the room
My flight to Hanoi was delayed and I arrived near midnight and the staff were there to greet me and offer me some local food that they had bought for free. The staff were extremely helpful throughout my stay, the room was comfortable which was helpful as it was over 40c during my stay and I needed somewhere I could escape the heat.

Kok T.
July 02, 2015
Strategic Location
locates right in the middle of the most happening places at Old Quarter. Nice scenery of Hoan Kiem lake. Many foods just around the corner
Thr aircon will take a while to bet the hot summer day. Overall it is quite a good choice in terms of location

Johnny C.
June 30, 2015
Nice hotel with friendly staff
Location, cleanliness, staff
Friendly, helpful receptionists especially Lyn and Anna. Breakfasts were simple yet delicious, consisting mostly Vietnamese dishes such as fired spring rolls, fried rice, pomelo and mango salads, pho, etc. Thuy who serves breakfast was very friendly and helpful, readily making noodle soup and omelets for us when requested. So are the bellhops. Location is good as it is just minutes from Hoai Kiem Lake. One can stroll around the whole lake in about an hour. Traffic in Hanoi is horrendous, with motorcycles coming at you from all directions! Cross with care.

Shane K.
June 29, 2015
Great place.
Staff, value,Location
Always a great stay and the staff are excellent.

Neil M.
United Kingdom
June 27, 2015
Friendly Boutique Hotel
Friendliness and helpfulness of staff, location, value

seo G.
June 11, 2015
0n day 1 I was upgraded to suite room.
Near tourist attraction

francesca F.
June 07, 2015
really good hotel
amazing staff, good location, clean and nice room, good breakfast