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Excellent 8.1
Based on 119 reviews
Excellent 8.5
Based on 1025 reviews

Recent customer comments

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Excellent



based on 119 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 5.7
  • Location 8.5
  • Room Comfort/Standard 8.0
  • Service 8.8
  • Value for Money 8.3
  • Food/Dining 7.5

William from Australia
Couples
Value for the money for...
Perfectly located in the old quarter the rooms are a little on the small side but have everything you need. Very modern, clean and comfortable rooms.The staff was extremely courteous, attentive and ...
Reviewed June 10, 2016

Isabel M. from Philippines
Solo travelers
Stayed 3 nights in May 2015
Good location
Very good location, staff are very friendly and helpful, room rates are affordable
Reviewed June 19, 2015

Chris E. from Singapore
Families with young children
Stayed one night in June 2015
acceptable place to sleep in
0
just a place to sleep in, nothing really fantastic, not renovated like what it claims
Reviewed June 14, 2015

Noel from Norway
Couples
Will definitely stay here again.
Great location for exploring Hanoi. Hotel was within easy walking distance of a mini mart which was handy, plus the old quarter, restaurants and bars etc. Staff were friendly, all in all it met ...
Reviewed June 09, 2016

Deanna from Australia
Solo travelers
Great home from home
Free breakfast with a range of food and freashly cooked eggs how ud like them,. Staff were so friendly and asways had a smile on there face would deffinatly go back
2nd room we were in had a small bathroom couldn't do much in there.
Reviewed June 06, 2016

Stephen P. from New Zealand
Couples
Stayed 3 nights in May 2015
Great little Hotel
Location, Friendly staff
Nice rooms very comfortable hotel, staff are great, esp if you want to go on tours anywhere and great prices...All and all a great little hotel at a great price..
Reviewed June 09, 2015

CHOONGIL K. from South Korea
Solo travelers
Stayed 4 nights in June 2015
perfect hotel
location.
Reviewed June 06, 2015

Marie from Philippines
Families with older children
A gem in the heart...
My family and I love everything in this hotel. The room is big and spacious for the five of us. The buffet breakfast is a winner. We also love the staff (Winter and the others whose name we did not ...
Reviewed June 05, 2016

Elizabeth from Australia
Couples
Highly Recommended
Lovely room and gorgeous bathroom with good level of attention to detail. Centrally located but still had a quiet room. We organised a trip to Halong Bay via the hotel, which went really smoothly. ...
Reviewed June 04, 2016

ahmed M. from Australia
Business travelers
Stayed 3 nights in March 2015
Not Bad
location, staff, and nothing else
Below average and the only compensation is the staff friendliness
Reviewed March 30, 2015

Gek N. from Malaysia
Families with young children
Stayed 2 nights in March 2015
Proximity Hotel to all Major Places to visits
Attentive staff, location and cleaness
We stayed here after our 2 days 1 night tour at Ha Long Bay. Our first night stay is at Hanoi Sans Souci IV Hotel which I found overall is much newer than this hotel. This hotel have good location but due to the fact it is facing the main road we have sleepless night for 1 day. We booked for Family room but was told due to the renovation/painting of the room we were requested to downgrade to smaller room at 2nd floor as the hotel has FULL on the 1st day. This is nightmare as it is quite noisy overnight as the hotel is facing the main road and located at Old Quater. We were then moved to 7th floor on 2nd night after complaint to the staff. Anyhow, the good thing made us feel better is they compensates us by providing the free transport to airport on the next day.
Reviewed March 19, 2015

Seethapathy from India
Families with young children
Hanoi - comfortable stay.
Proximity to the city centre, lake and eateries. Comfortable room. Friendly staff. Value for money. Tours arranged.
Reviewed May 26, 2016

Hjsapar from Brunei Darussalam
Families with older children
I will Certainly stay at...
The service was excellent from the beginning of our arrival. The hotel arranged a transport to pick us up at the airport and during our departure. At the hotel we were warmly welcomed by the hotel ...
Nothing we can find.
Reviewed May 24, 2016

pandey C. from United Kingdom
Couples
Stayed one night in February 2015
Go straight - get best ever!
staffs, service, tours around
Room looks like others, but the best thing of this hotel is STAFFS who always took good care and paid attention on us. They were so friendly to offer us amazing tours to discover around.
Reviewed February 08, 2015

shetty R. from Canada
Couples
Stayed one night in February 2015
A great hotel i stayed
Staffs, tours, service
It was very good trip of Vietnam. Staffs made it perfectly such as: beautiful room, tours around, ...
Reviewed February 05, 2015

Anna from Australia
Couples
Lovely experience and and the...
Really nice and helpful staff who tells you where to go in the city and help you to book tour to Halong bay and Sapa. Room was very clean and more then enough for us.This was one of the best hotels I ...
Reviewed May 24, 2016

Dean from Thailand
Solo travelers
Very good
It is a good location and staff were very helpful.
some rooms could be noisy
Reviewed May 23, 2016

castilo F. from Singapore
Couples
Stayed one night in February 2015
So wonderful hotel
Staffs, tours, location
We just stayed here for 1 night, then we traveled by their package tour along Vietnam. All were well organized with much cheaper price than others with real service. It was amazing trip in Vietnam.
Reviewed February 05, 2015

Hee S. from Singapore
Couples
Stayed one night in January 2015
Friendly & Helpful Staff
Clean, friendly & helpful staff and convenient location
It was a wonderful experience.
Reviewed February 02, 2015

Abraham from United States
Couples
Great place to stay !
The hotel is very good value, the staff could not be more friendly and helpful. Highly recommend to book tours from hotel.Excellent service and best value
Reviewed May 21, 2016