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    Customer comments:
  • "Excellent value for money", "Friendly & helpful staff", "Nice and clean rooms"

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Hanoi Royal Palace Hotel

18A Quan Su, Hoan Kiem District, Hoan Kiem District, Hanoi, Vietnam 1000

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Hotel description
Centrally located in the heart of Hanoi’s historic Old Quarter, this modern boutique hotel offers a...see more Centrally located in the heart of Hanoi’s historic Old Quarter, this modern boutique hotel offers a relaxing living space for the discerning business travelers and holidaymakers alike. It’s a short walk to the famous Hoan Kiem Lake and Thang Long Water Puppet Theater along with many shopping, business, and entertainment venues. The hotel presents well-appointed guestrooms featuring a variety of up-to-date facilities, including your own private computer with free high-speed Internet access. For first-time visitors to Vietnam, the hotel staff is ready to assist with tours and travel arrangements. Other services available include foreign currency exchange, airport transfers, and car rentals.
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Recent customer comments

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All reviews (437)

Business travelers (40)

Couples (240)

Solo travelers (92)

Families with young children (11)

Families with older children (18)

Groups (36)

Very good
8
Value for Money
8.1
Location
8.2
Staff Performance
8.3
Hotel Condition/Cleanliness
8.2
Room Comfort/Standard
8.2
All reviews (437)
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Soojin L. Couples
South Korea, January 04, 2016
worst hotel in the world
2
I booked last september and I traveld last december. When I arrived at the hotel, the hotel name was changed and they said the owner of the hotel was changed. But I didn't get any information about that until I arrived. But they have my booking information so they gave me a room another hotel without payment. But the room they gave was dirty and no elebater and no locker, also the window was not locked. I want to refund but they didn't. Be careful when you visit this hotel.
Hoang T. Business travelers
Vietnam, September 21, 2015
Good staff, old room furniture

Location, staff, price
7
So so
David R. Solo travelers
United States of America, September 21, 2015
Horrible stay my last night.

Location, service and tv channels.
7
My last night here was horrible. They were painting the walls outside my room and knocked a fan out of place that served as a window. I had a strong smell of paint in my room all night. The worst thing was at 7am on a Saturday they were doing construction and since the fan that served as window was out I could hear all the noise. The workers were shouting and banging on the walls super loud. And the kitchen workers were super loud as well with no regard for the sleeping guests. I did not sleep at all my last night. Will not come back here.
David R. Solo travelers
United States of America, September 20, 2015
Decent place for the price.

Service,location and decent room.
7.3
My stay was pretty good the first 2 nights I was here. I had a 2nd floor room which was close to kitchen so i had to deal with some odors and noise. Other than that the room was ok and wifi was ok. I would definitely ask for a room above the 4th floor.
ERWIN R. Solo travelers
Malaysia, August 24, 2015
Not the best 3 star yet.

1.Room house keeping excellent...2.Location well placed..3. 5th floor quiet, comfortable and no disturbances.
9.3
Averagely good value for money..bath towels at least 2/person..at times the bath cubicle clogs with water..key lock system should be upgraded to a security card system..arrangement of supplementary tours at the hotel is a bit on the high side and should give better discounts as compared to the offers outside. I went for the Sapa and Halong Bay tours.
cheng S. Business travelers
Malaysia, August 22, 2015
nothign great

nothing
6
no so happy
Francisco C. Solo travelers
Spain, September 07, 2015
Good Location

Location, staff
8
Francisco C. Solo travelers
Spain, September 07, 2015
Good Location

Location, staff
8
Alexandra W. Couples
Austria, August 05, 2015
Beautiful Hotel, helpful Stadt, good value for mon

Clean, staff, location
9.7
Very nice stay. We first thought that Staff was little pushy in offering Tours. But when you tell them what you want to do, they are very helpful and organize exactly what you want. For breakfast you can choose from menue, food is OK. Rooms habe Bern cleaned every day. Unfortunately we Bad no window in room. We can recommed this Hotel and would stay again!
Joey S. Groups
Canada, July 19, 2015
good experience

good wifi connection, informative and helpful staff, tasty breakfast
9.7

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