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About Hanoi Serene Hotel

Description

Conveniently located in Hanoi, Hanoi Serene Hotel is a great base from which to explore this vibrant city. From here, guests can enjoy easy access to all that the lively city has to offer. No less exceptional is the hotel's easy access to the city's myriad attractions and landmarks, such as Nha Tho, Hanoi Cathedral, Hang Ngang Hang Dao.

Take advantage of a wealth of unrivaled services and amenities at this Hanoi hotel. This hotel offers numerous on-site facilities to satisfy even the most discerning guest.

The ambiance of Hanoi Serene Hotel is reflected in every guestroom. television LCD/plasma screen, internet access – wireless, internet access – wireless (complimentary), non smoking rooms, air conditioning are just some of the facilities that can be found throughout the property. Besides, the hotel's host of recreational offerings ensures you have plenty to do during your stay. When you are looking for comfortable and convenient accommodations in Hanoi, make Hanoi Serene Hotel your home away from home.
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Features

Hotel Facilities

  • 24-hour room service
  • airport transfer
  • babysitting
  • bar
  • bicycle rental
  • business center
  • coffee shop
  • concierge
  • elevator
  • executive floor
  • facilities for disabled guests
  • family room
  • laundry service
  • meeting facilities
  • restaurant
  • room service
  • safety deposit boxes
  • shops
  • shuttle service
  • smoking area
  • tours

Internet

  • free Wi-Fi in all rooms
  • Wi-Fi in public areas

Parking

  • valet parking

Languages Spoken

  • English
  • Vietnamese
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Policies

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-5 year(s) Stay for free if using existing bedding.
  • Guests over 5 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 500000 VND
Check-In From: 02:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 0.5 Km
Number of Restaurants: 1
Number of Rooms : 32
Room Voltage: 220
Time to Airport (Minutes): 40
Year Hotel Built: 2012
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Recent customer comments

Filter by traveler type
All reviews (296)

Business travelers (13)

Couples (145)

Solo travelers (76)

Families with young children (8)

Families with older children (19)

Groups (35)

Excellent
9.0
Hotel Condition/Cleanliness
9.1
Facilities
7.8
Location
8.9
Room Comfort/Standard
9.1
Staff Performance
9.5
Value for Money
9.3
Food/Dining
8.3

9.2 Troy M.
Australia
April 18, 2016
Great stay
Staff were soooo nice. They made our stay !!! I'll be back

10 Eunice L.
Singapore
March 21, 2016
The hotel staff made our stay an enjoyable one
Upon arrival at the hotel, hotel manager Ms Emily and her staff gave us the right amount of attention - good advice on where to dine, where to look for good local coffee and Pho, and where to go for the night markets. The staff were extremely patient and caring. They made our stay a very memorable one in Hanoi.

8 zhon L.
Malaysia
March 14, 2016
great stay
location, friendly staff, breakfast
The location is good, very close to many of the nice local foods, even though the triple room given is quite small and has no view outside the window, but it is comfy, very clean and the bathroom is like newly renovated. The breakfast you would have to order beforehand but they do serve nice breakfast.

8 zhon L.
Malaysia
March 14, 2016
Great stay
location, friendly staff, breakfast
The location is good, very close to many of the nice local foods, even though the triple room given is quite small and has no view outside the window, but it is comfy, very clean and the bathroom is like newly renovated. The breakfast you would have to order beforehand but they do serve nice breakfast.

8 zhon L.
Malaysia
March 14, 2016
Great stay
location, friendly staff, breakfast
The location is good, very close to many of the nice local foods, even though the triple room given is quite small and has no view outside the window, but it is comfy, very clean and the bathroom is like newly renovated. The breakfast you would have to order beforehand but they do serve nice breakfast.

8 zhon L.
Malaysia
March 14, 2016
Great stay
location, friendly staff, breakfast
The location is good, very close to many of the nice local foods, even though the triple room given is quite small and has no view outside the window, but it is comfy, very clean and the bathroom is like newly renovated. The breakfast you would have to order beforehand but they do serve nice breakfast.

9.7 Kathryn F.
United Kingdom
March 04, 2016
Wonderful stay, enhanced by superb staff!
The best aspect had to be the amazing staff! Everyone we met was incredibly friendly, especially Rose, Maria and the great gentleman on reception (apologies I forget his name).

8.8 Mikko E.
Finland
March 01, 2016
Simply great
Simply a great hotel in a perfect location with the perfect staff. Stayed with a friend and both liked it a lot.

10 Vanessa W.
United States of America
February 17, 2016
Great hotel, great staff
Location, staff, breakfast
I stayed in their sister hotel in Hue which prompted me to book this hotel. It's just as nice as their other hotel that I loved. It's right in the old quarter short walk from the lake / st Joseph's church. Beautiful rooms, huge breakfast that is made to order with western and Vietnamese options plus fresh juice and fruit. Best yet the staff are awesome I arrived off a night train to Sa Pa at 5:30 they let me into a room to drop my bag and shower. I met someone on the train and recommended the hotel to her. She came along and because of that they upgraded me to a king room. They also did a great job with my laundry, I had taken a spill in the mud and they got all the stains out and didn't charge extra with quick turn around. They even offered to keep my bags while I was gone for two days to Halong bay even though I wasn't staying there after (I was flying out a few hours after getting back to Hanoi). Anyway great hotel. I would def come back

8.8 Nissanai S.
Thailand
February 23, 2016
Staff are the best part
Like other review An and Mina are very helpful to us. They re super friendly. The place is basic and clean. The toilet down stair at the lobby somewhat not inviting. The breakfast is basic. You can choose between western breakfast or Vietnamneese breakfast they will make fresh right there for you. The girls at the breakfast/kitchen area are so nice and competent. It is not buffet but you can have more if you want. We recommend it if you plan to stay for short period and moving on to Halong bay or other place like us. Don't stay at busy/fancier place. This place is safe, clean and warm with good people who love to help you.

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