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More about this hotel:
    Nearest transport:
  • Le Duan Railway Station (0.7 Km / 9 min walk)
    Area recommended for:
  • shopping
  • culture
  • sightseeing
    Distance to airport:
  • Gia Lam Airport (4.2 Km)
  • Noi Bai International Airport (21.1 Km)
    Customer comments:
  • "Attentive staff", "Clean rooms", "Great food and breakfast"
    Top nearby attractions:
  • Bia Hoi 68 Hang Quat (0.2 Km / 3 min walk)
  • Café Pho Co (0.3 Km / 4 min walk)
  • Le Thai To Mausoleum (0.4 Km / 5 min walk)
  • Hanoi Cathedral (0.4 Km / 5 min walk)

Note: Distances are measured as a straight line.

Hanoi Serene Hotel

10C Yen Thai, Hoan Kiem, Old Quarter, Hanoi, Vietnam

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Features of Hanoi Serene Hotel

Hotel Facilities

  • 24-hour room service
  • airport transfer
  • babysitting
  • bar
  • bicycle rental
  • business center
  • coffee shop
  • concierge
  • elevator
  • executive floor
  • facilities for disabled guests
  • family room
  • laundry service
  • meeting facilities
  • restaurant
  • room service
  • safety deposit boxes
  • shops
  • shuttle service
  • smoking area
  • tours

Internet

  • free Wi-Fi in all rooms
  • Wi-Fi in public areas

Parking

  • valet parking

Languages Spoken

  • English
  • Vietnamese

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Hotel Description
Located in the lovely area of Old Quarter, Hanoi Serene Hotel enjoys a commanding position in the sh...see more Located in the lovely area of Old Quarter, Hanoi Serene Hotel enjoys a commanding position in the shopping, culture, sightseeing hub of Hanoi. The excitement of the city center is only 0.5 Km away. This modern hotel is in the vicinity of popular city attractions such as Nha Tho, Hanoi Cathedral, Hang Ngang Hang Dao.

Hanoi Serene Hotel offers impeccable service and all the essential amenities to invigorate travelers. Guests of the hotel can enjoy on-site features like free Wi-Fi in all rooms, 24-hour room service, facilities for disabled guests, Wi-Fi in public areas, valet parking.

Hotel accommodations have been carefully appointed to the highest degree of comfort and convenience. In some of the rooms, guests can find internet access – wireless, internet access – wireless (complimentary), non smoking rooms, air conditioning, desk. Besides, the hotel's host of recreational offerings ensures you have plenty to do during your stay. When you are looking for comfortable and convenient accommodations in Hanoi, make Hanoi Serene Hotel your home away from home.
Hotel Policies
Useful Info

Recent customer comments

Filter by Traveler Type
All reviews (280)

Business travelers (13)

Couples (141)

Solo travelers (74)

Families with young children (5)

Families with older children (17)

Groups (30)

Excellent
9.1
Value for Money
9.3
Location
8.9
Staff Performance
9.5
Hotel Condition/Cleanliness
9.2
Room Comfort/Standard
9.1
All reviews
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SOODONG J. Solo travelers
South Korea, January 19, 2016
Hotel is small, but service is not small

location, service, and breakfast
10
Beata K. Solo travelers
Poland, January 14, 2016
Single backpacker

Well spoken English stuff, comfortable and spacious room,good food
10
The best hotel I've stayed in hanoi ! Staff is very friendly ,polite and kind ! Well spoken English ! They will feed you for 5 ! Close to kiem lake . Rooms are very specious ,clean ,good internet connection . Great value for money ! If anybody is going to hue I would recommend their sister hotel ,which is as good as this one in hanoi ! Perfect stay ,I wish I was staying for longer !
Stella G. Couples
Switzerland, January 11, 2016
Amazing staff

Great staff, very good breakfast service, clean rooms
9.3
The hotel has a great location and the rooms are nice and clean. Breakfast is also lovely, they make great Pho and you can eat as much as you like. The most outstanding feature about the hotel is the staff. The reception ladies are like angels and were extremely helpful and friendly. They really treat you like family. They handled everything for us in a great manner and helped us a lot. Thank you girls, you enriched our stay in Hanoi!!!
Fatimah I. Solo travelers
Malaysia, December 1, 2015
the service is superb. staff speak good English.

1.Clean. 2.Quiet. 3.Good service from staff.
9.3
although the approach to the hotel is a narrow lane & little hampered by vendors, no car or taxi can go to its doorstep, excellent service from the staff help ease the problem. it's location nonetheless is very central to the shopping areas of the old quarters. Good restaurants are aplenty nearby so are exchange stores. I have no complaints and my short stay there has been worth it. Thank you.
Gregory L. Couples
United States of America, November 3, 2015
Great hotel

Location in old quarter excellent; staff fabulous; clean and comfy
9.7
Great stay at the Serene. Front desk staff fabulous. Booked Halong Bay boat trip and train tickets for us. Could not have been more helpful. Highly recommend this hotel when in Hanoi. Would definitely come back!
Leanne R. Solo travelers
Canada, October 12, 2015
refreshing experience

best customer service and location
9
My mom and I were so happy that we booked at this hotel. The customer service is exceptional! The advice from the hotel ensured that we stayed safe from scams, ate the best food in town, and had memorable experiences. The hotel is down a small ally which is quieter and gives a glimpse into the daily lives of the local people. The location of hotel is perfect for walking to shopping, the lake, museums,etc. We recommend to use their taxi air port pick up. It costs $18USD however you avoid taxi scams and ensure that you find the hotel easily. (The staff wait at the end of the land to greet you and take your bags to hotel) Also note: When Emily or Anna suggest restaurants, be sure to take their advice! (Especially on the egg-coffee. Sounds strange but was soooo delicious!)
Jia N. Groups
Singapore, October 8, 2015
Good customer service & value-for-money

Customer service is great, all staff are very polite and attentive to details. Nice breakfast. Hotel is in a quiet alley and near to many popular eating places.
9
Chritine S. Families with older children
Australia, September 29, 2015
Incredible staff

Breakfast was incredible as were the staff and in a great location
10
The staff were amazing, nothing was too much trouble! Emily was exceptional from check in to check out and then back again for a shower and a lift to the station...would definitely stay there again. Room was big and comfortable. At breakfast they kept in bringing more and more food to us - you never left hungry�� the staff have allowed us to use their facilities whilst travelling around Vietnam - after a long hot day travelling a welcoming shower was more than appreciated. We would definitely stay again when travelling to Hanoi
John Z. Couples
Australia, September 10, 2015
Great location, nice comfortable hotel

Location, comfort and staff friendliness and helpfulness
8
Enjoyed our stay here - it's a great central location, the staff are friendly and helpful. Breakfast is great but they could do more with the restaurant space during the afternoon.
Thomas A. Couples
Ireland, August 26, 2015
Stay here

Hotel staff are amazing
9.7
It's a great location in the old quarter. They can organise a pick from the airport to ensure you don't get a scam taxi. Breakfast was great each morning. The hotel it's self it very clean. Above all this the hotel staff are fantastic, they ensure to remember you by name (nice touch) and a very welcoming and willing to help with anything. They were really accommodating to us when we stayed here. Would highly recommend it, great value too.

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