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Customers like this hotel for:
    Nearest transport:
  • Le Duan Railway Station (0.7 Km / 9 min walk)
    Area recommended for:
  • shopping
  • culture
  • sightseeing
    Distance to airport:
  • Gia Lam Airport (4.2 Km)
  • Noi Bai International Airport (21.1 Km)
    Customer comments:
  • "Attentive staff", "Clean rooms", "Great food and breakfast"
    Top nearby attractions:
  • Bia Hoi 68 Hang Quat (0.2 Km / 3 min walk)
  • Café Pho Co (0.3 Km / 4 min walk)
  • Hang Ngang Hang Dao (0.4 Km / 5 min walk)
  • Le Thai To Mausoleum (0.4 Km / 5 min walk)

Note: Distances are measured as a straight line.

Hanoi Serene Hotel

10C Yen Thai, Hoan Kiem, Old Quarter, Hanoi, Vietnam (Show on map)

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"Location in old quarter excellent; staff fabulous; clean..."

Gregory, United States November 02, 2015

Features of Hanoi Serene Hotel

Hotel Facilities

  • 24-hour room service
  • airport transfer
  • babysitting
  • bar
  • bicycle rental
  • business center
  • coffee shop
  • concierge
  • elevator
  • executive floor
  • facilities for disabled guests
  • family room
  • laundry service
  • meeting facilities
  • restaurant
  • room service
  • safety deposit boxes
  • shops
  • shuttle service
  • smoking area
  • tours


  • free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • valet parking

Languages Spoken

  • English
  • Vietnamese

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Hotel Description
Located in the lovely area of Old Quarter, Hanoi Serene Hotel enjoys a commanding position in the sh...see more Located in the lovely area of Old Quarter, Hanoi Serene Hotel enjoys a commanding position in the shopping, culture, sightseeing hub of Hanoi. The excitement of the city center is only 0.5 Km away. This modern hotel is in the vicinity of popular city attractions such as Nha Tho, Hanoi Cathedral, Hang Ngang Hang Dao.

Hanoi Serene Hotel offers impeccable service and all the essential amenities to invigorate travelers. Guests of the hotel can enjoy on-site features like free Wi-Fi in all rooms, 24-hour room service, facilities for disabled guests, Wi-Fi in public areas, valet parking.

Hotel accommodations have been carefully appointed to the highest degree of comfort and convenience. In some of the rooms, guests can find internet access – wireless, internet access – wireless (complimentary), non smoking rooms, air conditioning, desk. Besides, the hotel's host of recreational offerings ensures you have plenty to do during your stay. When you are looking for comfortable and convenient accommodations in Hanoi, make Hanoi Serene Hotel your home away from home.
Hotel Policies
Useful Info
Food, drink and entertainment

Recent customer comments

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All reviews (274)

Business travelers (13)

Couples (140)

Solo travelers (69)

Families with young children (5)

Families with older children (17)

Groups (30)

Value for Money
Staff Performance
Hotel Condition/Cleanliness
Room Comfort/Standard
All reviews (274)
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Gregory L. Couples
United States of America, November 03, 2015
Great hotel

Location in old quarter excellent; staff fabulous; clean and comfy
Great stay at the Serene. Front desk staff fabulous. Booked Halong Bay boat trip and train tickets for us. Could not have been more helpful. Highly recommend this hotel when in Hanoi. Would definitely come back!
Leanne R. Solo travelers
Canada, October 12, 2015
refreshing experience

best customer service and location
My mom and I were so happy that we booked at this hotel. The customer service is exceptional! The advice from the hotel ensured that we stayed safe from scams, ate the best food in town, and had memorable experiences. The hotel is down a small ally which is quieter and gives a glimpse into the daily lives of the local people. The location of hotel is perfect for walking to shopping, the lake, museums,etc. We recommend to use their taxi air port pick up. It costs $18USD however you avoid taxi scams and ensure that you find the hotel easily. (The staff wait at the end of the land to greet you and take your bags to hotel) Also note: When Emily or Anna suggest restaurants, be sure to take their advice! (Especially on the egg-coffee. Sounds strange but was soooo delicious!)
Jia N. Groups
Singapore, October 08, 2015
Good customer service & value-for-money

Customer service is great, all staff are very polite and attentive to details. Nice breakfast. Hotel is in a quiet alley and near to many popular eating places.
Chritine S. Families with older children
Australia, September 29, 2015
Incredible staff

Breakfast was incredible as were the staff and in a great location
The staff were amazing, nothing was too much trouble! Emily was exceptional from check in to check out and then back again for a shower and a lift to the station...would definitely stay there again. Room was big and comfortable. At breakfast they kept in bringing more and more food to us - you never left hungry😃 the staff have allowed us to use their facilities whilst travelling around Vietnam - after a long hot day travelling a welcoming shower was more than appreciated. We would definitely stay again when travelling to Hanoi
John Z. Couples
Australia, September 10, 2015
Great location, nice comfortable hotel

Location, comfort and staff friendliness and helpfulness
Enjoyed our stay here - it's a great central location, the staff are friendly and helpful. Breakfast is great but they could do more with the restaurant space during the afternoon.
Thomas A. Couples
Ireland, August 26, 2015
Stay here

Hotel staff are amazing
It's a great location in the old quarter. They can organise a pick from the airport to ensure you don't get a scam taxi. Breakfast was great each morning. The hotel it's self it very clean. Above all this the hotel staff are fantastic, they ensure to remember you by name (nice touch) and a very welcoming and willing to help with anything. They were really accommodating to us when we stayed here. Would highly recommend it, great value too.
Chantise H. Couples
United States of America, August 19, 2015
A Great Place to Stay

The Employees, The Breakfast and Location
From the moment we arrived....the staff was absolutely amazing, they quickly remembered your name and was more then helpful in arranging our tour to Ha Long Bay. My intention was o only stay one day in Old Quarter, but I quickly extended my stay at the Serene. Rose was very helpful helping us plan our trip to Ha Long Bay....The tour Company she used was really AMAZING!! We were more than happy with our Tour to Ha Long Bay....The professionalism, the service, the food and of course the Cave more than met our expectation. What I appreciate the most, was the fact that the Hotel kept our luggage and valuables while we were on our tour. Upon our arrival back we welcomed with smiles and the offering of drinks.... they were genuinely inquisitive about our expedition and we chatted about our experience as if we were friends sitting in the comforts of an intimate living room. Emily, Rose, Maria, Ana And the two gentlemen...(sorry I forgot their names) made our stay in Vietnam was one to remember...It was our first experience...a positive experience...which guarantees we will come back and visit again....And we will definitely stay at the Serene!
minwoo P. Families with older children
South Korea, August 05, 2015
Good price, good staff

good staff
John S. Couples
Australia, August 12, 2015
Great hotel in the heart of the Old Quarter

Staff, Location Room
Great hotel in a good location, good rooms and fantastic staff, what more do you need?
ethel C. Solo travelers
Singapore, July 29, 2015
Lovely hotel, excellent service

Spacious rooms, great location and top notch service
My friends and I really enjoyed our stay at this hotel! Even though we only booked one night, the hotel manager Emily went out of her way to accommodate our needs- offering rooms for us to shower before/ after our train to/ from sapa, even though we were only due to check in a few days later. She also got hotel staff to accompany us to the train station to ensure we got on our trains safely! Would definitely return here next time

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