Exceptional 9.1
Based on 308 reviews

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About Hanoi Serene Hotel

Description

Well-positioned in Old Quarter, Hanoi Serene Hotel is the ideal point of departure for your excursions in Hanoi. The city center is merely 0.5 Km away and the airport can be reached within 40 minutes. With its convenient location, the hotel offers easy access to the city's must-see destinations.

Offering hotel guests superior services and a broad range of amenities, Hanoi Serene Hotel is committed to ensuring that your stay is as comfortable as possible. The hotel offers access to a vast array of services, including free Wi-Fi in all rooms, 24-hour room service, facilities for disabled guests, Wi-Fi in public areas, valet parking.

Experience high quality room facilities during your stay here. Some rooms include television LCD/plasma screen, internet access – wireless, internet access – wireless (complimentary), non smoking rooms, air conditioning, provided to help guests recharge after a long day. Besides, the hotel's host of recreational offerings ensures you have plenty to do during your stay. Whatever your purpose of visit, Hanoi Serene Hotel is an excellent choice for your stay in Hanoi.
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Features

Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Getting around

  • Valet parking
  • Airport transfer
  • Shuttle service
  • Bicycle rental

Things to do, ways to relax

  • Tours

Dining, drinking, and snacking

  • Room service [24-hour]
  • Room service
  • Restaurant(s)
  • Coffee shop
  • Bar

Access, services, and conveniences

  • Facilities for disabled guests
  • Laundry service
  • Concierge
  • Elevator
  • Pets allowed
  • Safety deposit boxes
  • Shop(s)
  • Smoking area

For the kids

  • Babysitting service
  • Family room

Languages spoken

  • English
  • Vietnamese
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Policies

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-5 year(s) Stay for free if using existing bedding.
  • Guests over 5 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 500000 VND
Check-In From: 02:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 0.5 Km
Number of Restaurants: 1
Number of Rooms : 32
Room Voltage: 220
Time to Airport (Minutes): 40
Year Hotel Built: 2012
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Recent customer comments

Filter by traveler type
Exceptional



  • Cleanliness 9.1
  • Facilities 8.8
  • Location 8.9
  • Room Comfort/Standard 9.1
  • Service 9.6
  • Value for money 9.3
  • Food/Dining 8.3

Rosa H. from United States
Groups
Stayed one night in June 2016
Hanoi Serene Hotel
There were 3 of us traveling together. The staff at Hanoi Serene were very friendly and welcoming, and were able to give us a suggested itinerary for our 1 very short day in Hanoi. I wish we had been able to stay longer, because what we saw (all within walking distance of the hotel) was beautiful and exciting. The hotel room itself is very nice. The mattress was comfortable, and they provided a nice fruit plate upon check in. The bathroom was also one of the nicest we saw on our 5 week travels. There are some great places to eat right around the corner. I would definitely stay here again and highly recommend it to anyone looking for a place in the old city.
Reviewed July 27, 2016

jeff S. from United States
Families with older children
Stayed 3 nights in June 2016
The Best!
The Serene is perfect. Centrally located in the old quarter on Yen Thai alley which can't fit autos. This is a nice touch. Great walking distance to the lake, puppet theatre, prison, lit museum and so much great food. The best part...the staff. Anna and Emily were over top accommodating and we stopped in multiple times after Halong Bay adventure and Sapa just to shower or drop luggage while we waited for a flight. So helpful.
Reviewed June 17, 2016

motohiro K. from Japan
Business travelers
Stayed one night in June 2016
should be more clean at restaurant
street in front of of hotel is dirty
Reviewed June 12, 2016

Henry K. from Canada
Groups
Stayed one night in April 2016
Emily, William...
These 2 stood out on our whole trip and provided us some of the best customer service that we experienced... ever!! I felt very lucky to have booked at such a nice hotel with such great people. William gave us the rundown when we arrived and Emily made sure we were well fed in the morning and on our way to Ha long bay. Both seemed very genuine and this hotel is lucky to have them!
Reviewed May 16, 2016

Henry K. from Canada
Groups
Stayed one night in April 2016
Awesome location!
This was our first point of contact after arriving in Hanoi and what a great one it was! The location is just awesome with so much character in the streets and alleys and so much good food so close by! The staff here will make sure your trip is a memorable one! I wish we had more time to stay longer!! We will stay here on our next trip to Hanoi for sure!
Reviewed May 16, 2016

Henry K. from Canada
Groups
Stayed one night in April 2016
Sweet, kind, staff
I can't say enough good things about the staff here! Very warm smiles and genuinely kind people. William was great and informative on our arrival and Emily made sure we were sent off to Ha long bay with some snacks and an affectionate send off!
Reviewed May 16, 2016

Henry K. from Canada
Groups
Stayed one night in April 2016
Awesome!
Awesome staff, Emily and William made sure our short stay left a lasting memory. They were informative, hospitable, and genuinely caring. I wouldn't hesitate to recommend this hotel to anyone!
Reviewed May 11, 2016

ELLI I. from South Korea
Solo travelers
Stayed 2 nights in May 2016
best choice
Gooooooooooood!!!!!
Reviewed May 09, 2016

sonmi S. from South Korea
Families with older children
Stayed one night in April 2016
I had traveled Hanoi with my parents and we stayed
I had traveled Hanoi with my parents and we staye at this hotel. All staff were very nice and kind. Even though we stayed one night, they remembered my name and gave us good information. I highly recommend this hotel.
Reviewed April 30, 2016

Troy M. from Australia
Couples
Stayed one night in April 2016
Great stay
Staff were soooo nice. They made our stay !!! I'll be back
Reviewed April 18, 2016



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