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Exceptional 9.1
Based on 306 reviews

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About Hanoi Serene Hotel

Description

Conveniently located in Hanoi, Hanoi Serene Hotel is a great base from which to explore this vibrant city. From here, guests can enjoy easy access to all that the lively city has to offer. No less exceptional is the hotel's easy access to the city's myriad attractions and landmarks, such as Nha Tho, Hanoi Cathedral, Hang Ngang Hang Dao.

Take advantage of a wealth of unrivaled services and amenities at this Hanoi hotel. This hotel offers numerous on-site facilities to satisfy even the most discerning guest.

The ambiance of Hanoi Serene Hotel is reflected in every guestroom. television LCD/plasma screen, internet access – wireless, internet access – wireless (complimentary), non smoking rooms, air conditioning are just some of the facilities that can be found throughout the property. Besides, the hotel's host of recreational offerings ensures you have plenty to do during your stay. When you are looking for comfortable and convenient accommodations in Hanoi, make Hanoi Serene Hotel your home away from home.
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Features

Internet

  • free Wi-Fi in all rooms
  • Wi-Fi in public areas

Transportation

  • valet parking
  • airport transfer
  • shuttle service
  • bicycle rental

Food & beverage

  • 24-hour room service
  • room service
  • restaurant
  • coffee shop
  • bar

Cleaning services

  • laundry service

Guest services

  • babysitting
  • tours
  • concierge

On-site facilities

  • facilities for disabled guests
  • family room
  • elevator
  • executive floor
  • shops
  • smoking area

Health and security

  • safety deposit boxes

Business & money services

  • meeting facilities
  • business center

Languages Spoken

  • English
  • Vietnamese
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Policies

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-5 year(s) Stay for free if using existing bedding.
  • Guests over 5 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 500000 VND
Check-In From: 02:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 0.5 Km
Number of Restaurants: 1
Number of Rooms : 32
Room Voltage: 220
Time to Airport (Minutes): 40
Year Hotel Built: 2012
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Agoda Verified Reviews

Filter by traveler type
Exceptional



  • Hotel Condition/Cleanliness 9.1
  • Facilities 8.7
  • Location 8.9
  • Room Comfort/Standard 9.1
  • Service 9.6
  • Value for Money 9.3
  • Food/Dining 8.3

10 jeff S.
United States
June 17, 2016
The Best!
The Serene is perfect. Centrally located in the old quarter on Yen Thai alley which can't fit autos. This is a nice touch. Great walking distance to the lake, puppet theatre, prison, lit museum and so much great food. The best part...the staff. Anna and Emily were over top accommodating and we stopped in multiple times after Halong Bay adventure and Sapa just to shower or drop luggage while we waited for a flight. So helpful.

7.6 motohiro K.
Japan
June 12, 2016
should be more clean at restaurant
street in front of of hotel is dirty

10 Henry K.
Canada
May 16, 2016
Emily, William...
These 2 stood out on our whole trip and provided us some of the best customer service that we experienced... ever!! I felt very lucky to have booked at such a nice hotel with such great people. William gave us the rundown when we arrived and Emily made sure we were well fed in the morning and on our way to Ha long bay. Both seemed very genuine and this hotel is lucky to have them!

10 Henry K.
Canada
May 16, 2016
Awesome location!
This was our first point of contact after arriving in Hanoi and what a great one it was! The location is just awesome with so much character in the streets and alleys and so much good food so close by! The staff here will make sure your trip is a memorable one! I wish we had more time to stay longer!! We will stay here on our next trip to Hanoi for sure!

10 Henry K.
Canada
May 16, 2016
Sweet, kind, staff
I can't say enough good things about the staff here! Very warm smiles and genuinely kind people. William was great and informative on our arrival and Emily made sure we were sent off to Ha long bay with some snacks and an affectionate send off!

10 Henry K.
Canada
May 11, 2016
Awesome!
Awesome staff, Emily and William made sure our short stay left a lasting memory. They were informative, hospitable, and genuinely caring. I wouldn't hesitate to recommend this hotel to anyone!

10 ELLI I.
South Korea
May 09, 2016
best choice
Gooooooooooood!!!!!

8.4 sonmi S.
South Korea
April 30, 2016
I had traveled Hanoi with my parents and we stayed
I had traveled Hanoi with my parents and we staye at this hotel. All staff were very nice and kind. Even though we stayed one night, they remembered my name and gave us good information. I highly recommend this hotel.

9.2 Troy M.
Australia
April 18, 2016
Great stay
Staff were soooo nice. They made our stay !!! I'll be back

10 Eunice L.
Singapore
March 21, 2016
The hotel staff made our stay an enjoyable one
Upon arrival at the hotel, hotel manager Ms Emily and her staff gave us the right amount of attention - good advice on where to dine, where to look for good local coffee and Pho, and where to go for the night markets. The staff were extremely patient and caring. They made our stay a very memorable one in Hanoi.


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