Excellent 8.1
Based on 757 reviews

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About Hanoi Serenity Hotel 2

Description

Well-positioned in Old Quarter, Hanoi Serenity Hotel 2 is the ideal point of departure for your excursions in Hanoi. From here, guests can enjoy easy access to all that the lively city has to offer. With the city's main attractions such as Embassy of Denmark, Nha Tho, Embassy of Germany within close reach, visitors to the hotel will just love its location.

At Hanoi Serenity Hotel 2, the excellent service and superior facilities make for an unforgettable stay. Top features of the hotel include free Wi-Fi in all rooms, fax machine, daily housekeeping, 24-hour security, 24-hour front desk.

In addition, all guestrooms feature a variety of comforts. Many rooms even provide television LCD/plasma screen, complimentary instant coffee, complimentary tea, internet access – wireless, internet access – wireless (complimentary) to please the most discerning guest. Besides, the hotel's host of recreational offerings ensures you have plenty to do during your stay. Whatever your purpose of visit, Hanoi Serenity Hotel 2 is an excellent choice for your stay in Hanoi.
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Features

Internet

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Transportation

  • Car park
  • Airport transfer
  • Rental car
  • Shuttle service
  • Bicycle rental

Food & beverage

  • Room service
  • Restaurant(s)

Pets

  • Pets allowed

Cleaning services

  • Daily housekeeping
  • Laundry service

Guest services

  • Luggage storage
  • Babysitting service
  • Tours
  • Concierge

On-site facilities

  • Family room
  • Elevator
  • Shop(s)
  • Smoking area

Health and security

  • 24-hour security
  • 24-hour front desk
  • Safety deposit boxes

Business & money services

  • Fax machine
  • Currency exchange

Languages spoken

  • English
  • Vietnamese
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Policies

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-9 year(s) Stay for free if using existing bedding.
  • Guests over 9 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 17 USD
Breakfast Charge (when not included in room rate): 5 USD
Check-In From: 02:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 0.1 Km
Distance to Airport: 35.0 Km
Non-Smoking Rooms / Floors: Yes
Number of Floors: 9
Number of Restaurants: 1
Number of Rooms : 25
Reception Open Until: 12:00 AM
Room Voltage: 220
Time to Airport (Minutes): 45
Year Hotel Built: 2010
Year Hotel Last Renovated: 2014
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Verified traveler reviews

Filter by traveler type
Excellent



  • Hotel Condition/Cleanliness 8.2
  • Facilities 7.1
  • Location 8.0
  • Room Comfort/Standard 8.2
  • Service 8.4
  • Value for Money 8.4
  • Food/Dining 7.2

Dian S.
Indonesia
August 24, 2016
Good value for good place and friendly staff
The manager (Mr. Lee) quite helpful, he offered us good price for Ha Long & Ninh Binh tour. He also upgraded the room for us. The breakfast is taste good. Will definitely back to this hotel if I return to Hanoi again.

Pratik S.
India
August 24, 2016
Fantastic Experience!
If you need a budget place to stay at Old Quarter (heart of Hanoi), look no further.. We had initially booked this hotel only for 1 night but ended up extending to 3 nights purely because we didn't feel like going anywhere else. Take the Queen Suite or the Family room if you're in a group of 3 or more. Mr. Lee at the reception truely defines Customer delight. He will go out of his way to ensure that your stay is pleasant & you're equipped with all the information that you need to move your way through Hanoi. He arranged 3 tours for us (Ha Long Bay, Ninh Binh & Sapa) - all of which were really better than what we could expect. Rarely do you get to see so much of customer focus which lacks at most places these days! Kudos!! :) The coffee at the reception & the everyday breakfast before the tour almost became a ritual! Would definitely recommend this to anyone looking for a good place to stay in Hanoi!

gary L.
Singapore
August 17, 2016
Cheap price, comes with a price.
like many reviews before me, i had a issue with their mouldy room and poor air-conditioning. despite letting the staff know about it. they did not change a room, rather make up an excuse about having a fully booked hotel. the thing is they had a group of guest checking out at the lobby that night while i was talking with him. to solved the aircon issue, their so called repairman, just open up, took a look and close it back in. end up they put a fan instead. that was not the only issue. i had booked their airport transfer, was told it will cost me 19 usd on email . their agoda page stated it was 17 usd. if i had not clarify with them, i would have been overcharged. for the return back to the airport, i booked at sinh cafe @ only 10 usd. my room just disappointing, missing tiles, broken slippers, poor aircon. they cant even get a pair of slippers right. you can see how disappointed i am with this hotel. Not asking for 5 star hotel standard, but at least have some integrity for your paying guest.

Hoang L.
Vietnam
August 16, 2016
Very bad service and cheated on customer
I booked 2 nights in this hotel and when i arrived the receptionist said some rooms was repairing cant lemme stay even agoda already charged my visa. Then he send me to another hotel n sure that other hotel 100% same even better. I followed him to other hotel n so disappointed because not like what he said. Dirty and awful are what i saw. One more thing, he changed his attitude and sound like shouting at me. I didn't expect that from 3 stars hotel's receptionist. 👎🏻

Rachel R.
Philippines
August 16, 2016
Hanoi trip
Mr. Lee is very nice and hospitable. He is very accomodating with no rest and sleep. He is very hardworking to assist you. nice hotel and bookings. They upgrade your room from time to time.

Martin A.
Argentina
August 15, 2016
Amazing Staff
Lee is the best! Rooms very clean, the facilities very good and the staff couldn't be more willines to help you. Definetly stay again!!

Francisco C.
Spain
August 14, 2016
Very good staff
The room a bit small

Dolsie M.
Philippines
August 14, 2016
very friendly staff
the hotel staff are very accommodating and very friendly. the location is good and very good internet connection.

Hung D.
Vietnam
August 13, 2016
Poor service and not professional with local people
1. No room avaialbe on the checking date and send the guest to other hotel. Reason is hotel full booking but the manager forget to inform Agoda. Have seen other couple with same trouble 2. No complimentary water for guest but they put small water bottle in the fridge ( a kind of complimentary water in other hotel) and not list out in the drinking item list then they will charge you when ypu drink this bottle.

Dieu M.
Vietnam
August 13, 2016
bad toilet
the toilet so small and not clean



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