Excellent 8.1
Based on 742 reviews

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About Hanoi Serenity Hotel 2

Description

Well-positioned in Old Quarter, Hanoi Serenity Hotel 2 is the ideal point of departure for your excursions in Hanoi. From here, guests can enjoy easy access to all that the lively city has to offer. With the city's main attractions such as Embassy of Denmark, Nha Tho, Embassy of Germany within close reach, visitors to the hotel will just love its location.

At Hanoi Serenity Hotel 2, the excellent service and superior facilities make for an unforgettable stay. Top features of the hotel include free Wi-Fi in all rooms, fax machine, daily housekeeping, 24-hour security, 24-hour front desk.

In addition, all guestrooms feature a variety of comforts. Many rooms even provide television LCD/plasma screen, complimentary instant coffee, complimentary tea, internet access – wireless, internet access – wireless (complimentary) to please the most discerning guest. Besides, the hotel's host of recreational offerings ensures you have plenty to do during your stay. Whatever your purpose of visit, Hanoi Serenity Hotel 2 is an excellent choice for your stay in Hanoi.
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Features

Internet

  • free Wi-Fi in all rooms
  • Wi-Fi in public areas

Transportation

  • car park
  • airport transfer
  • car hire
  • shuttle service
  • bicycle rental

Food & beverage

  • room service
  • restaurant(s)

Pets

  • pets allowed

Cleaning services

  • daily housekeeping
  • laundry service

Guest services

  • luggage storage
  • babysitting
  • tours
  • concierge

On-site facilities

  • family room
  • elevator
  • shop(s)
  • smoking area

Health and security

  • 24-hour security
  • 24-hour front desk
  • safety deposit boxes

Business & money services

  • fax machine
  • currency exchange

Languages Spoken

  • English
  • Vietnamese
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Policies

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-9 year(s) Stay for free if using existing bedding.
  • Guests over 9 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 17 USD
Breakfast Charge (when not included in room rate): 5 USD
Check-In From: 02:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 0.1 Km
Distance to Airport: 35.0 Km
Non-Smoking Rooms / Floors: Yes
Number of Floors: 9
Number of Restaurants: 1
Number of Rooms : 25
Reception Open Until: 12:00 AM
Room Voltage: 220
Time to Airport (Minutes): 45
Year Hotel Built: 2010
Year Hotel Last Renovated: 2014
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Recent customer comments

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Excellent



  • Hotel Condition/Cleanliness 8.2
  • Facilities 7.3
  • Location 8.0
  • Room Comfort/Standard 8.2
  • Service 8.4
  • Value for Money 8.4
  • Food/Dining 7.2

marsha L.
Malaysia
July 22, 2016
Friendly staff. Good location
It is located at old quarters where you can find most of the street food, bars and local cafes here. Easily accessible and walking distance to most of the main attractions like the museums.

Kevin M.
Vietnam
July 18, 2016
A decent value.
Stayed here before.

LEE J.
Malaysia
July 17, 2016
Friendly and helpful staff
Located in the alley. But a clean and comfortable room. Good internet connection and friendly staff.

Sylwester Z.
Poland
June 25, 2016
Mouldy
It was only a few hours after we checked in to our room that we started to smell awful mould coming from everywhere but we couldn't locate it. It was after the first night that we looked under the sheets and in the pillow cases to discover all duvet and pillows were black and covered in mould. It was absolutely vile. The aircon barely worked. In the evening at 7 pm we noticed a notice by the lift saying there would be not electricity during the next day from 7 am up till 4:30 pm which basically means no aircon no hot water no electricity no wifi and no light in our windowless room - kind of disappointing and outrageous we haven't been noticed earlier, we would have checked out at 12 and went somewhere else as we work on our laptops in the mornings hence we need electricity and wifi. The staff seemed unapologetic, we requested a refund and found another hotel nearby - it's Hanoi so there's plenty of alternatives on every corner. I wouldn't go back and wouldn't recommend. The receptionists were nice though.

Quang L.
Vietnam
June 22, 2016
Everything good
Only 1 night here, nothing to complain

Thi N.
Vietnam
June 20, 2016
So so
no air conditioner at ground floor. no elevator to 8 & 9th floor

Shaun H.
United Kingdom
June 09, 2016
Brilliant staff and excellent location
Room was kinda small but travelling for a year we have had some dog awful rooms, so this was a luxury...all for 11 pound per night?! Breakfast was brilliant, loads of western choices. Room was spotless apart from slight mold in the bathroom...but for a windowless bathroom it's understandable. Staff were incredible, matching 5 star service just plain lovley people. I had my birthday during our stay and they made me a cake and brought it to our room! In conclusion 5 star staff, 3 star accommodation all for an amazing 11 British pounds per night! Location is walking distance to every attraction and you must walk to inbrace Hanoi local culture of the old quarter. Cheers guys.

Tarida R.
Thailand
June 09, 2016
good n cheap
good location

Zin P.
Singapore
May 31, 2016
Poor staff service
The staff try to charge more on the transportation to Halong Bay. While travel agent outside is cheaper. Have attitude problem.

Mary F.
Ireland
May 26, 2016
Satisfactory
Lovely breakfasts, very helpful staff, just a disappointing room. There was mould in our bathroom and holes in our bedsheets as well as in the bed frame.


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