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About Hanoi Serenity Hotel 2

Description

Well-positioned in Old Quarter, Hanoi Serenity Hotel 2 is the ideal point of departure for your excursions in Hanoi. From here, guests can enjoy easy access to all that the lively city has to offer. With the city's main attractions such as Embassy of Denmark, Nha Tho, Embassy of Germany within close reach, visitors to the hotel will just love its location.

At Hanoi Serenity Hotel 2, the excellent service and superior facilities make for an unforgettable stay. Top features of the hotel include free Wi-Fi in all rooms, fax machine, daily housekeeping, 24-hour security, 24-hour front desk.

In addition, all guestrooms feature a variety of comforts. Many rooms even provide television LCD/plasma screen, complimentary instant coffee, complimentary tea, internet access – wireless, internet access – wireless (complimentary) to please the most discerning guest. Besides, the hotel's host of recreational offerings ensures you have plenty to do during your stay. Whatever your purpose of visit, Hanoi Serenity Hotel 2 is an excellent choice for your stay in Hanoi.
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Features

Hotel Facilities

  • 24-hour front desk
  • 24-hour security
  • airport transfer
  • babysitting
  • bicycle rental
  • car hire
  • concierge
  • currency exchange
  • daily housekeeping
  • elevator
  • family room
  • fax machine
  • laundry service
  • luggage storage
  • meeting facilities
  • restaurant
  • room service
  • safety deposit boxes
  • shops
  • shuttle service
  • tours

Internet

  • free Wi-Fi in all rooms
  • Wi-Fi in public areas

Parking

  • car park

Languages Spoken

  • English
  • Vietnamese
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Policies

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-9 year(s) Stay for free if using existing bedding.
  • Guests over 9 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 17 USD
Breakfast Charge (when not included in room rate): 5 USD
Check-In From: 02:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 0.1 Km
Distance to Airport: 35.0 Km
Non-Smoking Rooms / Floors: Yes
Number of Floors: 9
Number of Restaurants: 1
Number of Rooms : 25
Reception Open Until: 12:00 AM
Room Voltage: 220
Time to Airport (Minutes): 45
Year Hotel Built: 2010
Year Hotel Last Renovated: 2014
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Recent customer comments

Filter by traveler type
Excellent



  • Hotel Condition/Cleanliness 8.2
  • Facilities 7.4
  • Location 8.0
  • Room Comfort/Standard 8.2
  • Staff Performance 8.4
  • Value for Money 8.5
  • Food/Dining 7.2

6.4 Mary F.
Ireland
May 26, 2016
Satisfactory
Lovely breakfasts, very helpful staff, just a disappointing room. There was mould in our bathroom and holes in our bedsheets as well as in the bed frame.

6 Mark C.
United States of America
May 22, 2016
Enjoyed my stay, highly recommend!
Nice hotel , good location, friendly staff.

9.6 marc B.
Australia
May 24, 2016
excellent small hotel
had a short but excelent stay at this hotel the premises were clean and nicely equiped the staff were very professional in their work and at the same time extremely helpful with their local knowledge

9.2 Gemmafe T.
Philippines
May 12, 2016
Woth the stay
We loved our stay at the hotel. The staff are nice especially Mr. Lee, they were so accomodating and friendly. We got more than the price of the room. Nothing to complain. The room is clean and yummy breakfast was served well.

10 Eunice V.
Philippines
May 20, 2016
Value for money
We enjoyed our stay at Hanoi Serenity Hotel. The staff was very accommodating especially Joy. She went beyond what she needed to do to help in our unfortunate travel mishap. We very much appreciate her help and concern. The food is also good. My husband and I enjoyed the breakfast especially their pho. The hotel is also accessible and a stone's throw away from Hoan Kiem Lake and a lot of restaurants.

8.8 Justin L.
United States of America
May 07, 2016
Good Value
Rebranded from Rising Dragon Hotel, this hotel provides very good value. It's centrally located and pretty quiet, away from all the noise. Staff was nice and helpful.

7.2 Alex T.
United States of America
May 20, 2016
good value
hotel a bit old, but good value.

7.6 KOW L.
Malaysia
April 22, 2016
Helpful staffs
Other than the crack toilet bowl, the room is nearly perfect for a simple cost like this.

6.8 Lise O.
Australia
April 23, 2016
Friendly, helpful staff but not terribly good valu
First, the staff were great - always friendly & helpful. Regarding the room (I was in 702), I had booked the most basic/cheapest so I didn't have high expectations. It was really small which was ok. The bed was really comfortable and the sheets were cotton. The rooms was fairly quiet in terms of outside noise which was great. It had no natural light - ok, it was a cheap room (and this was actually good in the mornings when I wanted to sleep in - nice & dark). A safe in the cupboard would be great. Not so good was the air conditioner which was useless - it was constantly set at 16 degrees but barely reached the point of being cool. It wasn't even summer or very hot when I stayed and I was a little uncomfortable during the nights. Either it needs to be repaired/replaced or, at the very least, replaced it with a fan. The bathroom was basically clean but there were mold stains in the shower that made it seem unclean. The shower curtain needs a wash or replacing (a bit of mold around the bottom) and there needs to be something you can put your soap on in the shower. I hired a bicycle which did the job but was pretty crappy for the price (compare the discounted rate of VND 70,000/day for a basic VNese bike with a basket that was unwashed, had inconsistent breaks, no helmet & a tyre that would sometimes go flat, to the same sort of basic bike in Hoi An for VND 40,000/day or a quality international brand bike (Giant) in Nha Trang with a helmet, gears and in great condition for VND 110,000/day). Staff organised a car to the airport for VND 200,000 which was excellent value. Summary: staff are great; while the room was small, some aspects were comfortable but other parts definitely need some work; I don't think it is great value for money; facilities are a mix of good & so so. Would I return? No, I would probably try somewhere else next time to see how it compares.

9.6 Georg F.
Germany
May 03, 2016
good choice
very pleasant experience, super helpful staff


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