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Excellent 8.1
Based on 736 reviews

Recent customer comments

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Excellent



based on 736 reviews
  • Hotel Condition/Cleanliness 8.2
  • Facilities 7.3
  • Location 8.0
  • Room Comfort/Standard 8.2
  • Staff Performance 8.4
  • Value for Money 8.4
  • Food/Dining 7.2

Tri M.
Vietnam
May 24, 2015
good staff, clean
location, room design, facilities
Tạm

Jiaxin T.
Singapore
May 19, 2015
Value for money but staff were not very friendly
Nice breakfast, Comfortable rooms, Good housekeeping
I was a solo traveler and stayed 2 nights at this hotel. The room was clean and comfortable and Housekeeping would come in and tidy up the place. The staff at the hotel were polite but not very friendly. They seemed curt and cold once they realised you are not going to sign up any of their tour packages or services.

Joanna L.
Canada
May 19, 2015
Overall good hotel and location
vietnamese breakfast, fast wifi, helpful reception desk
The Staff was helpful and accommodating. Their english was pretty good compared to other hotels we stayed in Vietnam. Breakfast is provided but I recommend you get the Vietnam noodle breakfast because their western breakfast is not that great (burnt egg and stale ham).

Maria V.
Philippines
April 06, 2015
a hidden gem in Hanoi
the breakfast, the great service and location
The room had all the basic needs, quite simple. Value for money. I really did enjoy the breakfast but what I love about this hotel is the service. Even if we arrived at around 1 am, their front desk manager/officer still accommodated us. He made sure we settled in comfortably. During check-out, since we were trying to catch the bus to Halong Bay, they called the tour office for us. I like the location, quite accessible to the restos, cafes and other tourist spots in the Old Quarters. :)

Elodie J.
France
March 30, 2015
Very pleasant stay !
Room clean and comfortable, nice staff, good value for money
We stayed 3 nights at the Hanoi Serenity hotel and we really enjoyed it ! For 13 dollars, we had a nice double room with a real and beautiful bathroom. Staff was very helpful. Breakfast is also very good. Nothing special to say, but we really liked our stay and we think it's a good value for money.

Eleanor C.
Philippines
March 25, 2015
Very affordable hotel
Staff was very friendly and helpful, they know how to speak good English
Stay was awesome for the price

Matthew R.
United States
March 15, 2015
Cute
Location comfort cleanliness
I enjoyed it my stay. One of the better budget places I have ever been.

Hung N.
Vietnam
March 03, 2015
Good hotel
Friendly staff, good location, clean
These staffs are friendly & support. Room is also clean & comfortable. More than my expectation for this range of price. Good to try!

Brey C.
United States
February 09, 2015
Pleasant
location, style, comfortability
a nice pleasant stay at a reasonable rate.

Suhyun C.
United States
January 26, 2015
poor bed condition, couldnt sleep well,
cheap