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Hanoi Serenity Hotel 2

17 Nguyen Van To Street, Hoan Kiem District - Old Quarter, Hanoi, Vietnam (Show on map)

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Area: Hoan Kiem District - Old Quarter Number of Rooms: 25
Free Wi-Fi

Recent customer reviews

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Fantastic

8.2

based on
544 reviews

Value for Money
8.6
Location
8.1
Staff Performance
8.4
Hotel Condition/Cleanliness
8.4
Room Comfort/Standard
8.4
Food/Dining
7.3
All reviews (544)
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Deborah L. Solo travelers United States of America, April 23, 2013
Great value for fantastic service!

This hotel was affordable, impeccably clean, and the staff were always friendly.
9.3
I had a fantastic stay at this hotel. When I arrived, the receptionist sat with me and went over a city map with attractions on it, told me about which taxis were fair/relaible, and helped me book a fantastic tour to Ha Long Bay. When I went on the tour, the hotel kept my large luggage for me and upon my return, they gave me a free room to shower in and get my things organized. The staff were unfailingly kind and helpful, and the room was small but cozy and clean. I can't say enough about the great value here. It's easy to walk to the lake and to get to the other main Hanoi attractions, too!
Vu D. Business travelers Vietnam, April 22, 2013
Really happy with the service by far in this hotel

Staff friendly, clean hotel, fast check in,
8.7
So far so happy, i will come back Hanoi very soon again and of course this the hotel i will choose.
Lee C. Business travelers Hong Kong, April 22, 2013
Out of expectation

Nice hotel n staffs, convenient location, all can speak fluent English, clean but small
9.3
Jessica L. Business travelers Australia, April 18, 2013
Amazing staff, clean and centrally located hotel

Staff were very friendly and helpful. The breakfast was delicious and there is a wide variety of foods to choose from. The hotel is centrally located close to major sights
10
Kyung M. Business travelers Canada, April 17, 2013
Nice hotel

Kindness, Clean, Good service
7.7
staff speak English well. small hotel but clean with hi-speed wifi in the room.
Kyung M. Business travelers Canada, April 16, 2013
Small but nice hotel

good price, clean, kindness
7.7
there are hi-speed wifi in the room. Very good price and clean. staff have good English
Kyung M. Business travelers Canada, April 15, 2013
Very good hotel

Clean, Good price, Kindness
7.7
There are hi-speed internet at the rooms. Small hotel but nice.
Jason N. Couples Australia, April 15, 2013
Great value, good location, very helpful staff

Great value, good central location, very friendly and helpful staff
7.7
Positives: great value for money. This hotel was located within short walking distance to a wide variety of restaurants and shopping. The staff were very friendly and are more than willing to help where needed. The room was clean and had fresh rose petels on the bed upon arrival. Things for consideration: The room was quite small and the bathroom was dated; however considering the cost of the room these were only minor considerations.
Grace B. Business travelers United Kingdom, April 14, 2013
Always a pleasure staying here!

nice suite, great staff, good location
8.7
Doan H. Solo travelers Vietnam, April 14, 2013
very central

central, affordable, clean
9.7
Very good for our business partner

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Customer Reviews - Hanoi Serenity Hotel 2, Hanoi

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