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Excellent 8.1
Based on 742 reviews

Recent customer comments

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Excellent



based on 742 reviews
  • Hotel Condition/Cleanliness 8.2
  • Facilities 7.3
  • Location 8.0
  • Room Comfort/Standard 8.2
  • Service 8.4
  • Value for Money 8.4
  • Food/Dining 7.2

Duncan S.
United Kingdom
October 21, 2014
Great location
Location, value, clean
Great value for money with decent rooms in good location. However, could be less pushy with their tours and make sure you get best price on anything booked through them.

Jade S.
Canada
October 19, 2014
Amazing staff, great experience
Best Staff, Hotel & Room Cleanliness, Comfortable
Lee and his staff totally made our experience in Hanoi a memorable one. They really treat you like a VIP guest and you would never expect such service for the amount of money it costs to stay here. They can recommend places to eat, sites to see, and tours if you want. We stayed here for 3 nights and loved it. Breakfast is great and there is always free fresh coffee for guests. We booked a 2 night tour to Halong Bay with them and they even let us store our luggage with them for free. Definitely would stay here on returning to Hanoi.

Laura F.
United Kingdom
October 14, 2014
perfect location
Breakfast and coffee free all day, staff, location
The hotel is right on the edge of the old quarter, unluckily our taxi man from the bus station took us to the wrong place the first time but then happily took us to the correct hotel, so locals do know where the hotel is if asked, no problem. We were greeted with coffee and given advice on where to go for food and local sights. The staff are so lovely and willing to help with anything that you need and are always about. The doors are locked at midnight so this made me feel super safe. Room was basic as we usually go for the most standard rooms so it was a little on the small side, luckily I don't care about that sort of thing, the shower was perfect so that made the room for me. Breakfast was included in our room price and it is really good, the staff are just so friendly. Only thing that I wasn't too sure about was the laundry, we had our laundry done while here and the pocket on my trousers came back ripped on one side, other than that it was cheap and my clothes were clean so can't really moan. Overall super happy with this hotel, would defenately go back here.

Yohan B.
Australia
October 12, 2014
Clean Hotel not too far away from the centre
Cleanliness, Breakfast, Helpful staff depending on who you had
The room was clean and comfortable. Had some problems with hot water and they weren't completely fixed. Hotel staff were very helpful at first but be careful if you book trips elsewhere the hotel staff can be not so nice anymore, most of the staff were still friendly.

Safura N.
Malaysia
October 03, 2014
Close to city
Close proximity to the city, main shops and restaurants
Comfortable and peaceful.

Marco C.
Australia
September 29, 2014
Hanoi Serenity Hotel 2
staff and elevator
narrow dump area leaky aircon , faulty shower fixtures , dirty glasses , wont be back there again , 1 egg on a breadroll for brecky.

Sven M.
Netherlands
September 27, 2014
Okay, not great
location, staff, bathroom

Jara J.
Germany
September 24, 2014
Good value hotel
price, cleanliness, AC
The hotel room was very small but clean and comfortable. The staff let us check in early without charging, which was really good. Breakfast was OK and good it was included in the price, however the restaurant prices were far too high (~ 80.000 vnd for fried rice). Did Halong Bay tour (3d/2n) with the hotel. The tour was a bit pricy but worth it. The hotel stored our luggage the whole time.

Xuan D.
Vietnam
September 20, 2014
Excellent
Tidy,good service,funny staff

Sek C.
Singapore
September 16, 2014
value for money stay
wifi, attentive & helpful staff, clean room