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Hanoi Serenity Hotel 2

17 Nguyen Van To Street, Hoan Kiem District - Old Quarter, Hanoi, Vietnam (Show on map)

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Area: Hoan Kiem District - Old Quarter Number of Rooms: 25
Free Wi-Fi

Recent customer reviews

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Fantastic

8.3

based on
476 reviews

Value for Money
8.6
Location
8.1
Staff Performance
8.4
Hotel Condition/Cleanliness
8.5
Room Comfort/Standard
8.5
Food/Dining
7.4
All reviews (476)
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Nooi H. Families with older children Malaysia, February 15, 2013
Will definitely come back!

Excellent service, attentive staff, clean and well-maintained hotel
9.7
Checking in late in the evening was not a problem as we were greeted warmly by the manager, Son. We always find welcome drinks a plus point. He asked us about our plans in Hanoi and made suggestions based on that instead of pushing to sell tour packages. Am glad we took on the Sapa tour from him as it turned out very helpful and convenient with reasonable price. The hotel itself is quite hidden on a side street with many local hawker stalls. The journey to the hotel gave a false impression of what the hotel has to offer. On the way, all you can see are old, worn-out buildings with wet, slippery narrow pathways as street food stalls are parked by the side. However, as you walk into the hotel, it is a whole different experience. Some of the good qualities include brightly lit and clean environment with staff professionally dressed to impress with excellent English command that really stood out. Walking distance to good local food stalls and Hoan Kiem lake where the water puppet theatre is. Breakfast options are very Westernised though. Could use some traditional Vietnamese breakfast. Am particularly impressed by the manager's offer for us to stay put in the hotel for a rest/shower (after the long night train from Lao Cai arriving in Hanoi at about 4-5 a.m.) without a fee while awaiting our flight back home in the morning. And all that after we have checked out from the hotel (technically no longer official guests).
Travel tip: Ask the staff for recommendation of good local food around. They will advise you of prices expected to prevent scams. Get the staff to organize airport transfer or taxi as it is often much cheaper, and you could prevent potential scams as well.
Thanh T. Couples Vietnam, February 15, 2013
Really great location

Great locatiom, friendly staff
8.3
it is value for the money thanks to the very special discount offered by agoda and the hotel the location is great, easy to travel, eat out, night life the staff is nice and friendly i will book again should have chance to visit
Charlie W. Couples United States of America, February 12, 2013
excellent location

best complimentary breakfast than ever!!!
10
excellent location...walking distance near st. joseph church, hoam kien lake, and 36 old street. and staff are very friendly and great service. high recommamand their breakfast, very delicious and have a lot of choices. first choice for me if we come back to visit hanoi!! 地點絕佳,價格合理,早餐超好吃且選擇很多,服務人員態度很好且友善,極度推薦
Michael M. Solo travelers Canada, February 12, 2013
Great hotel with clean, well maintained rooms

Laptop rental, clean rooms, laundry service, English staff
10
Great stay here. Stayed for 5 days. Walking distance to everything. Great English speaking staff. Laptop rental. WiFi is OK but could be better. Small rooms but well organized. Great overall experience.
Michael M. Solo travelers Canada, February 10, 2013
Amazing hotel with amazing services

Service, Cleanliness, Laptop Rental
10
Great hotel. Small rooms, but clean and well maintained. Laptop usage is a great feature too. Walking distance to many sights. Great stay here
Raymond H. Couples Australia, February 10, 2013
good hotel .staff very helpful

staff
7.7
hotel good for the price,staff made the place,nothing was to much trouble.went above and beyond.not in the best street but close to most things.
Sightseeing/Attractions Tip: taxis were so cheap,the most it cost us was 3 dollars.most times a dollar fifty.just make sure they use the metre.
Luis A. Couples Spain, February 10, 2013
Well situated, great staff

Situation, breakfast, staff
8
Clean and nice rooms (remember the Asian style beds, really hard), well situated, close to great restaurants and pubs area, inside the old quarter. Great staff. Book the Halong Bay junk in a travel agency and you will save the Hotel fee, in our case from 100 USD (travel agency) to 160 USD (hotel). Also depend on your ability to haggling.
Hotel Feature Tip: book the halong bay junk in a travel agency and you will save the hotel fee, in our case from 100 usd (travel agency) to 160 usd (hotel). also depend on your ability to haggling.
Minh K. Couples Vietnam, February 8, 2013
Excellent hotel for price, hospitality and comfort

Price, Hospitality, Comfor
8
Excellent hotel for price, probably the best hotel for its price. Also the hotel located at the city centre with easy access to old quarter area as well as other attractions. The staff is very friendly, nice and supportive.
Minh K. Couples Vietnam, February 8, 2013
Excellent hotel for price, hospitality and comfort

Excellent hotel for price, hospitality and comfort
8
Excellent hotel for price, probably the best hotel for its price. Also the hotel located at the city centre with easy access to old quarter area as well as other attractions. The staff is very friendly, nice and supportive.
Ellen J. Couples Netherlands, February 7, 2013
Very nice hotel

Very helpfull and professionnal staff
8.7
Our best time in Vietnam was Hanoi thanks to the Rising Dragon Hotel.
Hotel Feature Tip: Perfect location

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Customer Reviews - Hanoi Serenity Hotel 2, Hanoi

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