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Excellent 8.1
Based on 734 reviews

Recent customer comments

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Excellent



based on 734 reviews
  • Hotel Condition/Cleanliness 8.2
  • Facilities 7.3
  • Location 8.0
  • Room Comfort/Standard 8.2
  • Service 8.4
  • Value for Money 8.4
  • Food/Dining 7.2

10 manfred S.
Germany
December 06, 2015
Pleasant stay in the heart od hanoi
Room, service, price-quality
A very nice experience- the beds could be a bit softer though!

7 Jeanette C.
Singapore
November 26, 2015
One night stay
Service staff was good, rooms were clean, location was generally convenient
The room lacked proper ventilation. It felt a bit musky and wet even with the aircon switched on. The breakfast was terrible. Other than this, it was good!

8.7 Moses I.
United States
November 25, 2015
Friendly staff and sufficient accommodations
Staff were friendly and spoke decent English. Location was close to many sights. Value for amount paid was good.
No issues.

5.7 Philippe G.
France
November 15, 2015
Not great
Location

9 Thanassis P.
Thailand
November 15, 2015
Middle in the central of Old Quarter
Friendly and helpful employees which will help you to discover Hanoi. The location is really central of the Hotel, so you can walk to the most places.
I defently recommend this Hotel. Very good located with comfortable and clean rooms. When I needed help, was always there. It was a really nice stay, thanks .

7.7 Helen T.
United Kingdom
November 08, 2015
Pleasant, great staff
The staff
We were told we had been upgraded but the shower was broken and room was quite small. However it was adequate and had hot water and wifi

9 kristen S.
United States
November 06, 2015
Great value
Location was good...easy to walk to points of interest, breakfast included many western options, amazing staff going above and beyond expectations
My stay was great thanks to the helpfulness of the staff. They helped call for tours sometimes many many times a day until it was answered. They arranged for a car to give me a tour around tour at a very decent rate. I checked out of the hotel early for this tour, but was taking the 8pm night Train. They allowed me to leave my luggage and come back to take a shower and relax in the lobby area using the WiFi until calling a taxi to the train station! Highly recommended!

4.3 RACHIDA B.
France
October 31, 2015
Poor overall
location
Tiny room no window AC working more like a fan....all that considering I had booked a "suite" very poor overall soo overrated I would give it a 2 if that....

6 Courtney N.
Australia
October 29, 2015
you get what you pay for
staff were very friendly. helped book tours with competitive prices. good wifi
First time to hanoi. Staff were lovely. The room not so great. Hallways were stained. The bed was rock hard. The bathroom was filthy and shower leaked out through the bathroom.

8.7 Chaim C.
Israel
October 15, 2015
Great hotel, great people, great location
Staff, accommodations , location
I arrived in the middle of the night way before my check in time. They took me in anyway, and let me stay until morning. In the morning they gave me a room until my room was ready. This was way beyond what one would expect. I really appreciated me. On top of that they invited me to have breakfast even before I was registered in the hotel. This wS s great experience. I highly recommend this hotel.