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Hanoi Serenity Hotel 2

17 Nguyen Van To Street, Hoan Kiem District - Old Quarter, Hanoi, Vietnam (Show on map)

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Area: Hoan Kiem District - Old Quarter Number of Rooms: 25
Free Wi-Fi

Recent customer reviews

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Fantastic

8.4

based on
48 reviews

Value for Money
8.6
Location
8.2
Staff Performance
8.5
Hotel Condition/Cleanliness
8.5
Room Comfort/Standard
8.8
Food/Dining
7.7
Groups (48)
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Kok C. Groups Malaysia, December 15, 2013
Clean & large room

Clean room, comfortable bed, friendly staff
8
Wendy S. Groups Australia, November 1, 2013
Memorable, fulfilling and excellent

Hoan, Nguyen, Anna
10
My stay at serenity was just that. The staff are incredible, there is nothing that they won't do for you. They are so accessible, friendly, kind and accommodating. I couldn't recommend this hotel highly enough. Although the hotel itself is exemplary, it's nothing compared to the incredible staff that are there for you every step of the way. Thank you especially to Hoan, you always greeted us with a welcoming smile and 'nothing is a problem' attitude. Thank you Hoan, your the best. Kind regards, Tracey
Kosol S. Groups Thailand, September 29, 2013
Bravo

Excellent service mind, friendly staffs, reasonable price
10
Hotel located nearby market, staffs are very friendly and excellent service mind. The rate of the hotel is reasonable and service mind are beyond our expectation. Thank you to Mr. Son the manager, Mr..Juan and all staffs for take care our group the best.
Jie H. Groups Malaysia, August 12, 2013
Friendly staff and good services.

Location, clean and friendly staffs.
7.7
Nyok Y. Groups Malaysia, July 31, 2013
enjoy

Room condition and the design
9
Have a friendly staf. During help me carry the luggage into the room,the receptionist have serve us a welcoming drink and also brief us the location of the tourist spot. Nice.
Megan G. Groups Canada, July 26, 2013
Very nice clean hotel. Attentive staff

Location, staff, cleanliness
9.3
Amazing hotel staff! Clean beautiful rooms. No complaints
Stephanie M. Groups United Kingdom, July 24, 2013
Excellent staff, good value for money

Staff, cleanliness, value
8.3
Staff could not have been more helpful, particularly Sun (Manager), very well looked after. Hotel was nice and clean and rooms are nicely decorated. Breakfast also very good. Would definitely recommend this hotel.
David U. Groups June 28, 2013
GOOD

attentive staff, nice location and affordable
8.3
The stay was all good for a budget hotel like this. Clean rooms, with toiletries, breakfast included, friendly and attentive staff. What more could you ask for.
Wong C. Groups Malaysia, June 23, 2013
I and My friends enjoyed stay here

staffs are friendly and helpful
8
Upon arrived to hanoi we were informs that our Ha long bay overnight cruise cancelled due to bad weather condition. Thanks to hotel to help us re-arrange halong bay day trip. The hotel staff also recommend alternative local trip during the bad weather.
Jenny O. Groups Singapore, April 30, 2013
Friendly helpful service staff, great breakfast

service, friendly, breakfast
9.3

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Customer Reviews - Hanoi Serenity Hotel 2, Hanoi

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