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Hanoi Serenity Hotel

1B Cua Dong Street, Hoan Kiem District, Hoan Kiem District - Old Quarter, Hanoi, Vietnam (Show on map)

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Area: Hoan Kiem District - Old Quarter Number of Rooms: 20
Free Wi-Fi

Recent customer reviews

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Very Good

7.8

based on
328 reviews

Value for Money
8.3
Location
8.2
Staff Performance
8.1
Hotel Condition/Cleanliness
7.6
Room Comfort/Standard
7.8
Food/Dining
7.0
All reviews (328)
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Krystel G. Groups Canada, September 8, 2014
Service makes up for value

Location, service, and general cleanliness
7.3
We were given a room that had a hole in the wall leading outside (water dripping in it and something crawling around in there) and the windows didn't close. I asked for another room but they were fully booked. So they transferred us to their sister hotel down the street Rising dragon on Van To). We got settled in this room only to notice they had bed bugs. We were then transferred to the queens suit in the top floor for the night. We didn't have to pay the upgrade fee for the first night, but we had to pay for the remainder of out stay if we didn't want to 'try' another room at the original hotel. We paid the 50$ us. I would recommend the queens suit at the rising dragon, but not the original room for which this booking reflects. The rooms don't look anything like the pictures and are in some really bad shape. The service is excellent at both hotels - staff were friendly and accommodating.
Moria A. Couples Israel, August 26, 2014
all in all it's ok

location,big room
7.7
Kok N. Solo travelers Malaysia, July 17, 2014
Staff very friendly and helpful

Friendly Staff, Well serve breakfast, quick tour booking
7.7
The staff is nice and helpful, giving some guidance for DIY tour in Hanoi city. Value for money. The hotel also run Halong Bay tour, very nice and enjoyable. The staff also beautiful...
Peter F. Families with older children Australia, July 6, 2014
Serenity Not!

Helpful staff, spacious family suite
4
Very disappointing. No hot water, continually blocked toilet, sewage smell
Tom G. Couples United Kingdom, July 3, 2014
Great location with friendly, helpful staff

Location Staff Room size
8.7
Great. Got upgraded to a bigger room with a view.
Clare M. Groups United Kingdom, June 18, 2014
2 nights in Hanoi, backpacking.

Excellent location Friendly staff Good that breakfast was included
8.3
Good stay, walkable to sights, good English spoken by staff. Just a shame there is no lift
Phanuphan V. Couples Thailand, May 16, 2014
High Floor, Unfriendly Staff, Early Check Out

Clean, Small, Cheap
5
Philipp E. Couples Netherlands, May 10, 2014
Well located and good hotel

location, staff, late check out
8.3
Our first hotel in vietnam. It was clean and had everything we need. Well located and good location to explore hanoi.
Eugene F. Solo travelers Malaysia, May 4, 2014
Dishonest staff. Gave me bad deluxe room.

The aunty preparing breakfast is the only staff with hospitality.
3.3
Dishonest staff. Please do not stay here. Reason given was Agoda is std room. Fully booked. But i managed to book standard room on Agoda. Hotel sore with me and gave me a room with broken ac. Said thats the only room left. Later i found out they purposely gave me a bad room. It is a deluxe room.
Chea C. Couples Malaysia, April 28, 2014
basic stay

basic budget stay
4.3
a basic budget stay in hanoi city. average services. receptionist cannot speak english well

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Customer Reviews - Hanoi Serenity Hotel, Hanoi

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