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Excellent 8.4
Based on 203 reviews

Recent customer comments

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Excellent



based on 203 reviews
  • Hotel Condition/Cleanliness 8.2
  • Facilities 7.3
  • Location 9.0
  • Room Comfort/Standard 8.3
  • Service 9.0
  • Value for Money 8.6
  • Food/Dining 7.4
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thu T.
Vietnam
June 29, 2015
the air condition & bed are not good
good location
-The air condition: old, can't control the air-flow as we want. -The blanket is short, the double bed is the single beds joined! -The service is so so and the location is good, near Ho Guom and night market

BOON K.
Singapore
June 23, 2015
Clean, Flexible, Location
Clean, Flexible, Location
The staff was very helpful in advising with our itineraries, and flexible with our plans of leaving our luggage in the room (at no charge). Of course, the charges had to come from somewhere else. We paid for the Halong Bay tour and Sapa trip, which we found out were overpriced. They made up for that by waking up with us to taxi us to and fro the train station at no charge, we were not required to check out for Halong Bay and we get to check-in early (5am) to take a break in our hotel room. We tried to make this deal sounds fair to us, but we encourage backpackers to check out prices before confirming your trips with hotel lobby. NOTE: hotel is NOT 24 hours, it is locked after 11-12am and their staff will sleep in the lobby. This is slightly baffling for a "3"-star hotel

Randeep G.
United Kingdom
May 29, 2015
...a wonderful Oasis amongst the chaos
Customer Service, Convenience, Cleanliness
From start to finish - The Hanoi Victory Hotel(HVH) was really great! From the concierge staff who received me at my Taxi on my arrival to the front desk staff. Ill keep it general, because ALL of the Front Desk staff were wonderful. Infact everyone was humble, respectful, friendly, polite and welcoming. They helped me not only with advice about the hotel, but also local advice about planning things to do solo OR with one of their advised tour operators; places to eat (try the local street food - its awesome!) as well as getting around town.Thank you so much Tony and team! If you want to be at the heart of Hanoi and the Old Quarter but come back to tranquility and wonderful service - I would certainly recommend this super little hotel. STAY Here

Li-lin T.
Singapore
May 15, 2015
Hotel in convenient location but unfriendly staff
Convenient location in the old quarter, good wifi connection in the room
We booked this hotel for the night after our Halong Bay trip as the previous hotel was full. Although conveniently located within the old quarter and the room fairly large, there was improvement needed. Firstly, the staff were not friendly, even from our check-in. We checked in only to have to call the staff twice, first when we found the safe was locked, second when the hairdryer did not work. The hotel had a musty smell the minute we stepped in and this extended to the rooms as well. The water pressure in the shower was not great so having a rain shower was pointless. We booked a room with a double bed and extra bed for three adults and the double bed was actually two single beds joined together so you can feel the point where the mattresses meet. Breakfast was only prepared by one person essentially and we were not allowed to have a mix of some options. We had only one choice.

Li Y.
Singapore
May 05, 2015
Good budget hotel
Comfort, clean and friendly staff
It was a pleasant stay at this hotel. Though it is a small hotel but the staff are friendly and its convenient to amenities.

Megan C.
Canada
April 06, 2015
Good enough for a night or two, but not longer.
The location is in the old quarter if you want noise.
The restaurant only has 3 tables and no windows, so one feels very cramped. The food was good, but the environment is not. The front desk was helpful as the wifi connection bounces in and out daily. The hotel is neat the lake and thats a good base to explore the Ha Noi. I strongly reccomend staying near the Opera House (city center) if you plan to stay longer than just a couple of days.

Augustina M.
Indonesia
April 04, 2015
VERY GOOD HOTEL IN HANOI
Location, Price, and Nice Staff
I love the friendly staff. Their staff is really nice. The location very strategist in old quarter. Near to go to everywhere. And also they have clean room and value for money! I will be back to this place if i back to Hanoi.

Augustina M.
Indonesia
April 04, 2015
VERY GOOD HOTEL IN HANOI
Staff, Clean, and Strategist
I love the friendly staff. Their staff is really nice. The location very strategist in old quarter. Near to go to everywhere. And also they have clean room and value for money! I will be back to this place if i back to Hanoi.

anna M.
Philippines
February 25, 2015
good.
location. accommodation. stay.

Catherine L.
Philippines
February 16, 2015
Excellent value for money
Location, staff, cleanliness
It was more than I expected for the price I paid. The staff were helpful and very nice.