arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Excellent 8.5
Based on 199 reviews

Recent customer comments

Filter by traveler type
Excellent



based on 199 reviews
  • Hotel Condition/Cleanliness 8.3
  • Facilities 8.5
  • Location 9.1
  • Room Comfort/Standard 8.3
  • Staff Performance 9.0
  • Value for Money 8.6
  • Food/Dining 7.4

Li-lin T.
Singapore
May 15, 2015
Hotel in convenient location but unfriendly staff
Convenient location in the old quarter, good wifi connection in the room
We booked this hotel for the night after our Halong Bay trip as the previous hotel was full. Although conveniently located within the old quarter and the room fairly large, there was improvement needed. Firstly, the staff were not friendly, even from our check-in. We checked in only to have to call the staff twice, first when we found the safe was locked, second when the hairdryer did not work. The hotel had a musty smell the minute we stepped in and this extended to the rooms as well. The water pressure in the shower was not great so having a rain shower was pointless. We booked a room with a double bed and extra bed for three adults and the double bed was actually two single beds joined together so you can feel the point where the mattresses meet. Breakfast was only prepared by one person essentially and we were not allowed to have a mix of some options. We had only one choice.

Li Y.
Singapore
May 05, 2015
Good budget hotel
Comfort, clean and friendly staff
It was a pleasant stay at this hotel. Though it is a small hotel but the staff are friendly and its convenient to amenities.

Megan C.
Canada
April 06, 2015
Good enough for a night or two, but not longer.
The location is in the old quarter if you want noise.
The restaurant only has 3 tables and no windows, so one feels very cramped. The food was good, but the environment is not. The front desk was helpful as the wifi connection bounces in and out daily. The hotel is neat the lake and thats a good base to explore the Ha Noi. I strongly reccomend staying near the Opera House (city center) if you plan to stay longer than just a couple of days.

Augustina M.
Indonesia
April 04, 2015
VERY GOOD HOTEL IN HANOI
Location, Price, and Nice Staff
I love the friendly staff. Their staff is really nice. The location very strategist in old quarter. Near to go to everywhere. And also they have clean room and value for money! I will be back to this place if i back to Hanoi.

Augustina M.
Indonesia
April 04, 2015
VERY GOOD HOTEL IN HANOI
Staff, Clean, and Strategist
I love the friendly staff. Their staff is really nice. The location very strategist in old quarter. Near to go to everywhere. And also they have clean room and value for money! I will be back to this place if i back to Hanoi.

anna M.
Philippines
February 25, 2015
good.
location. accommodation. stay.

Catherine L.
Philippines
February 16, 2015
Excellent value for money
Location, staff, cleanliness
It was more than I expected for the price I paid. The staff were helpful and very nice.

Michael T.
United States
January 22, 2015
Hard to find place but central location
Breakfast, Staff and transfer services
Stay was good. My room was on the top floor so it was quiet. Elevator goes to the 5th floor then take steps to 7th floor. Staff will transfer bags. Good value. Close to night market walking street.

Natacha T.
Vanuatu
January 20, 2015
Great staff And great hotel for the cost
Staff were very helpful land always smile
We had a great stay at Hanoi victory hotel , the room , bed air con , bathroom all was great for the price but specially the kindness of the staff . Thank you to Phong and Nghia who were Amazing ! I absolutly ecommend this hotel

Quang T.
Vietnam
January 17, 2015
A memorable stay
Location, in room equipment, staff
The hotel location is the best one to access to other places, 4 minutes walking distance to Hoan Kiem Lake, next to Shop & Go convenient store, many local food stores on the side, especially on the weekend Saturday & sunday, there is a chance to step couple of minutes to reach the Night Market on Hang Ngang street where many locals sell the goods from handmade stuff to clothings, shoes, souvernir gifts... The staff was very much attentive and kind to assist whenever possible. Their smiles made the long flight hours goes away and the stress to stay at the airport. Once you've arrived at the hotel, there is the beginging time of your journey, the journey of coming back home. Inside the room you also can find all the needs to be accommodated, from the big king side bed to the Japanese infusion style of the bathroom by wooden surface and white stones making you like "oh wow" . A spacious room that allows you to keep many of your bags, just in case, you are travelling with ,ost of your comfortable belonging or after a shopping storm from the malls ;) I will need to be thankful for the housekeeper who always maintained our rooms nicely and freshm the receiptionists who showed great hospitality and reminded me of how proud of our job is as being a hotelier, I know that my standard for hotels are pretty high expection. And this small hotel has made it completely perfect for my return to Ha Noi after 6 year. A big star for the whole team effort!