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Excellent 8.5
Based on 199 reviews

Recent customer comments

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Excellent



based on 199 reviews
  • Hotel Condition/Cleanliness 8.3
  • Facilities 8.5
  • Location 9.1
  • Room Comfort/Standard 8.3
  • Service 9.0
  • Value for Money 8.6
  • Food/Dining 7.4

8.3 Bradley J.
South Africa
May 10, 2014
Great value
clean, new-ish, location
Nice

7.3 Sui L.
Malaysia
April 23, 2014
friendly staff with pleasant smile
staff performance, location, easy access

6.3 Ngiu T.
Malaysia
April 22, 2014
Comfortable and feel at home
friendly and helpful staff, central location, clean room
Pleasant and satisfied with the service of the staff.

8.3 Alexey L.
Russia
March 12, 2014
good location, but building construction nearby
Friendly and helpful staff, location in tye city centre near Kiem lake
Hotel is located in the old quarter, near Hoan Kiem lake, soyou can easily reach key historical places, find may stores and restaurants. There's a building construction nearby that starts at 7 a.m,, so it's difficult to sleep a lot in the morning.

8 CHENG-HSUN W.
Taiwan
March 01, 2014
good hotel located int he central
in the central, good price, clean
it's so close to the central of the old dist. the price is acceptable. and the room is clean

9 Bao N.
Vietnam
February 25, 2014
Excellent location and service!
Location, cleanliness, friendly staffs
We were very happy with our stay at Hanoi Victory hotel, the location was perfect, the staffs were extremely helpful and attentive. The rooms were clean and nicely arranged. I would definitely recommend this hotel to friends and family. For sure, we would come back in the future!

9.3 hirobumi M.
Japan
February 11, 2014
cheap business hotel
price, location and cleanness
The room and location is good, price is cheap. Breakfast is very simple, you just choose among of several kinds. Private car to the airport is more expensive than one you booked at the taxi company.

7 KIMMO H.
Finland
February 07, 2014
very friendly staff members
staff, location, service
staff was very friendly and helpfull, arranged taxi service to airport and give some notes to visit in town. owerall very nice place to stay. elevator was made only up to first 3 floors. need to carry bags for last 2 floors. hoping they fix elevator so it give access to top of hotel.

6.7 Eugenie L.
Canada
February 05, 2014
ok, good staff, breakfast included
staff, taxi service, tour booking
It was ok. The room is a little damped. Staffs are very very helpful and nice. Have a tour booked through it, very efficient. The staff also helped us with changing flight. Taxi to and from were booked through hotel too. Trustful.

8.3 Valerie T.
Singapore
January 24, 2014
Clean and comfy budget hotel
Price, room quality and staff
The reception area may look small and unattractive but the rooms are surprisingly nicely decorated. I liked the welcome deco on my bed, with flower petals strewn beautifully on my covers. The staff was very friendly and warm. We decided to book our Halong Bay tour with the manager,because after searching around for reasonably priced tours at local tour agencies, we felt that it was safer (in terms of scam) to book via the hotel. However, our tour did not turn out as well as expected. We believe that it was a miscommunication that led to us booking a lower-end boat when we wanted a higher range one. We were, thankfully, compensated for our displeasure by the tour agency and Tony even got the tour agency's manager to explain and speak to us. I appreciate their effort in gathering our feedback and taking action to provide compensation for the discomfort that we experienced due to the wrong booking. I would like to advise future travellers to double check which boat you'll be put on for the price you're paying because the brochures are not totally accurate. They tend to quote you a low price and claim that you'll be put on this luxurious-looking boat but upon reaching the boat, you'll realise that you're put on another lower end boat which was not reflected on the brochure. If you intend to go for a higher-end boat, ask the staff carefully and get your facts right before booking. This should minimize any possible miscommunications.