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Recent customer comments

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Very good

based on 1004 reviews
  • Hotel Condition/Cleanliness 7.2
  • Facilities 6.4
  • Location 8.6
  • Room Comfort/Standard 7.4
  • Service 7.3
  • Value for Money 7.3
  • Food/Dining 6.4
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TAN E. from Malaysia
Solo travelers
Stayed 3 nights in September 2014
Room dark, No internet, bed sheets not fresh
Location only. not up to standard.
Not good
Reviewed September 23, 2014

Susi T. from Australia
Stayed 4 nights in September 2014
Great location and views. Ask for a water view.
Location, room size, air conditioning. Kuching is really hot and humid.
Great town.
Reviewed September 20, 2014

Khairul Z. from Malaysia
Families with young children
Stayed 3 nights in September 2014
Ok Good And Relax
Reviewed September 19, 2014

laila M. from Malaysia
Stayed one night in September 2014
HV worth d stay
big space, value for money
Nice and big room, worth for money, easy parking just a bit far from the shopping area
Reviewed September 18, 2014

Isabel T. from United States
Stayed 4 nights in August 2014
location, honesty
location, honesty and helpfulness
Reviewed September 17, 2014

Siew N. from Malaysia
Families with older children
Stayed 2 nights in January 2014
Short Stay
Good location, budget hotel with air cond
Reviewed September 17, 2014

Bev B. from New Zealand
Stayed 2 nights in September 2014
Great location, staff needs training
Location, space, location
The hotel is in a great location, right in the middle of the cities attractions. The rooms are spacious, the beds comfortable, however, they are tired looking and in need of updating; the lighting is terrible unless you want the soft romantic feel. Wifi is a no-go in the rooms, we had to go to the lobby to use it and then it wasn't always guaranteed - not great when you rely on it for your onward travel arrangements as we do. The worst thing about the hotel are some of the receptionists, they make you feel like you are wasting their time when requesting assistance, e.g. we asked them to phone and book a tour for us as our phone was not working in our room (which we told them), their reply was to book it from our room! They eventually phoned for us but charged us for the call. One of the receptionists was always too busy looking in the mirror to preen his hair and check his eyeliner to be bothered with any customer service, and when we were in the lobby on the wifi he would stare, make comments about guests and giggle, leaving us feeling very uncomfortable. Shame, as this hotel has potential but there are others in this price range that offer more.
Reviewed September 16, 2014

RYAN K. from Malaysia
Business travelers
Stayed 2 nights in August 2014
Middle of quiet town side
Location faces waterfront, quiet side of town, food is nearby but not varitety
Stay is not bad. Nearby some night joints. Not near to food area. Walk 15 to 20 min to other side of busier town
Reviewed September 15, 2014

Khoo M. from Malaysia
Business travelers
Stayed 2 nights in September 2014
Pleasant stay
Staff friendliness
pleasant & comfortable
Reviewed September 15, 2014

TAN S. from Singapore
Business travelers
Stayed 3 nights in September 2014
Reviewed September 15, 2014