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Hard Rock Hotel Penang

Batu Ferringhi, Batu Ferringhi, Penang, Malaysia 11100 (Show on map)

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Area: Batu Ferringhi Number of Rooms: 249
Free Wi-Fi

Recent customer reviews

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Fantastic

8.1

based on
2786 reviews

Value for Money
7.6
Location
7.9
Staff Performance
8.5
Hotel Condition/Cleanliness
8.6
Room Comfort/Standard
8.4
Food/Dining
7.7
All reviews (2786)
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Lee H. Families with young children Malaysia, September 21, 2014
Hard Rock Rocks

Great place for families to hang out. Staff are very helpful and friendly. Everything is under one roof. Dont have to leave hotel premise at all.
8
It was very enjoyable. Kids had a great timr at d pool. Staff werr helpful and friendly. Food was also great! Would definitely go back!
Nurulsyahida D. Families with young children Malaysia, September 20, 2014
Rocking weekend at Hard Rock Penang

Loving the pool, the friendly staff and also the location
8
A very suitable getaway for family with kids. Loving the pool - very fun! And also the staff very friendly and helpful. Enjoy the live band also. And dont forget to get the merchandise from the shop as in house guest entitle for 10% discounts!
Chin W. Families with young children Malaysia, September 20, 2014
Best hotel for families with young children

Pool, great service and good location
9.7
I always recommend HRH when going to Penang
Sum S. Solo travelers Hong Kong, September 18, 2014
excellent services
9.3
good experiences when i stay in this hotel,beautiful place and staff all are nice.
Fatt H. Families with young children Malaysia, September 18, 2014
Good stay with family

The facilities, breakfast & good services.
7.7
Very happy. I have been to this place every year. My children is very happy n good memories.
Jefferson O. Families with young children Malaysia, September 17, 2014
Over rated, Bad service

Room , pool , decoration
6.7
Overall the hotel is a nice palace to stay, but the local F& B team in the hotel really terrible. Looks like the all have and attitude problem. When we order our food it took us more than 45 mins to arrive and when we ask what happen to the food the just dont bother until i hv to raise my voice than only they start moving.
Cheng C. Families with young children Malaysia, September 16, 2014
My stay in Hard Rock Penang 14-16Sept2014

i) Quality breakfast provided ii) Wet park facilities iii) Kids programme
6
Disappointed with room conditions:- 1) Carpet and blanket with stain 2) Furniture and interior design obsolete, not up to an international brand hotel standard, refurbishment required 3) Late check in, waited till 4pm 4) Bed site (left) lamp not functioning 5) TV remote control's battery flat (housekeeping should have check when during room cleaning before guest check in)
Ross C. Couples United Kingdom, September 16, 2014
Great fun and relaxing

Very helpful staff all over the hotel, great facilities and a nice pool.. Located on the beach!
9.3
Chan M. Families with older children Malaysia, September 16, 2014
Overall pleasant but very crowded

Friendly & helpful staff
7.7
It was overall pleasant which coincided with the 5th Anniversary celebration. It was very crowded with the swimming pool & beach packed .... Need to improve on wet floor of lobby & lifts. Guests with dripping wet attire should not be allowed to enter into lobby & enter lifts, need to improve on this. Even the staff cannot cope with constant mopping. Another area needs to be looked at, sweeping off sand from the mats from pool area to lobby. Can't help but noticed dust & sand goes into the pool....
Yong H. Families with young children Malaysia, September 16, 2014
Place for fun & relax

Facility, lagoon room & clean.
8.3

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Customer Reviews - Hard Rock Hotel Penang, Penang

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