Excellent 8.5
Based on 1848 reviews

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August 30, 2016 - September 1, 2016 | 2 nights
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About Hard Rock Hotel

Description

If what you're looking for is a conveniently located hotel in Macau, look no further than Hard Rock Hotel. From here, guests can enjoy easy access to all that the lively city has to offer. Visitors to the hotel can take pleasure in touring the city's top attractions: The Shoppes at Cotai Sands Central, Hard Rock Hotel, City of Dreams Casino.

Offering hotel guests superior services and a broad range of amenities, Hard Rock Hotel is committed to ensuring that your stay is as comfortable as possible. Guests of the hotel can enjoy on-site features like free Wi-Fi in all rooms, car power charging station, convenience store, daily housekeeping, taxi service.

All guest accommodations feature thoughtful amenities to ensure an unparalleled sense of comfort. The complete list of recreational facilities is available at the hotel, including hot tub, fitness center, golf course (within 3 km), outdoor pool, spa. Hard Rock Hotel is an ideal place of stay for travelers seeking charm, comfort and convenience in Macau.
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Features

Internet

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Transportation

  • Taxi service
  • Car power charging station
  • Valet parking
  • Car park
  • Airport transfer
  • Shuttle service

Fitness & recreation

  • Fitness center
  • Spa
  • Massage(s)
  • Steamroom
  • Games room

Swimming & soaking

  • Hot tub
  • Swimming pool [outdoor]

Land sports

  • Golf course (within 3 km)

Food & beverage

  • Convenience store
  • Room service [24-hour]
  • Room service
  • Restaurant(s)
  • Coffee shop
  • Poolside bar
  • Bar

Pets

  • Pets allowed

Cleaning services

  • Daily housekeeping
  • Laundry service
  • Dry cleaning

Guest services

  • Luggage storage
  • Newspapers
  • Tours
  • Concierge

On-site facilities

  • Wheelchair accessible
  • Casino
  • Facilities for disabled guests
  • Elevator
  • Nightclub
  • Shop(s)
  • Smoking area

Health and security

  • front desk [24-hour]
  • Safety deposit boxes

Business & money services

  • ATM
  • Currency exchange

Languages spoken

  • English
  • Chinese (Cantonese)
  • Chinese (Mandarin)
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Policies

Child and extra bed policy
Infant 0-2 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 3-11 year(s) Stay for free if using existing bedding.
  • Guests over 11 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Check-In From: 03:00 PM
Check-Out Until: 11:00 AM
Distance from City Center: 2 km
Distance to Airport: 4 km
Non-Smoking Rooms / Floors: yes
Number of Bars: 3
Number of Floors: 30
Number of Restaurants: 6
Number of Rooms : 322
Room Voltage: 220
Time to Airport (Minutes): 10
Year Hotel Built: 2009
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Recent customer comments

Filter by traveler type
Excellent



  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.7
  • Location 8.7
  • Room Comfort/Standard 8.8
  • Service 8.9
  • Value for Money 8.2
  • Food/Dining 7.6
Sort by

cassie C. from Malaysia
Families with older children
Stayed one night in April 2016
good location, nice and comfort
friendly staff, room clean and comfortable, value for money
Reviewed August 30, 2016

Shui Y. from Canada
Families with young children
Stayed one night in August 2016
Big room, bad bathtub
Room was bigger (hugh window) than some other five star hotels in Cotai, but the bathroom layout was inconvenient - they have a separate room for the toilet, with no drawers, shelves, or spare toilet rolls in it, and if you are the type that likes taking off everything while answering nature's call, you need to note that you have to leave the toilet room into the hallway to get to the bathroom. The side of the bathtub was too thick to get in easily. It was awkward and I almost tripped myself. The half length glass to prevent water from splashing was half strength. It was not easy to keep the bathroom dry. Staff was very friendly and helpful.
Reviewed August 29, 2016

Kok C. from Singapore
Couples
Stayed one night in August 2016
Super location
I will come back
Reviewed August 28, 2016

Vivian C. from Malaysia
Solo travelers
Stayed one night in August 2016
Wasn't as good as expected
I had an amazing time staying at Hard Rock Hotel in Penang, Malaysia few years ago and decided I would splurge once in a while and treat me and my friend to a night's stay at Hard Rock Macau. Wouldn't say I have complaints per se as the room was clean and facilities were adequate but we had stayed at another hotel the last few nights at a much cheaper rate and somehow we both felt that it was a much more pleasant stay. We felt that this hotel is overrated and not value for money. However, the location is superb and the staff are very friendly. Also, I have stayed in many hotels before and after checking out, all the hotels would usually let the guests store their luggage AND continue using the facilities such as the gym/spa/pool. Some hotels even gave us complimentary drinks or allowed us to take a nap in the day bed room. Me and my friend wanted to just hang out by the pool until it's time to leave for the airport but sadly Hard Rock hotel did not allow us to use any facilities after checking out even when the pool is rather quiet and we weren't gona cause any trouble or anything. In fact, we would have spent money on poolside drinks and snacks. We just felt they couldn't wait to throw us out as soon as they could and we didn't appreciate being made to feel that way, especially not when we paid quite a decent amount of money for a night's stay.
Reviewed August 27, 2016

Siew N. from Malaysia
Groups
Stayed one night in May 2016
Great Experience!
Overall is really good, especially staff are polite and helpful. Just too bad I didn't visit cafe @ night time coz too tired @@"
Reviewed August 24, 2016

Alberto P. from Philippines
Couples
Stayed one night in August 2016
great stay at hard rock hotel
city of dreams where hard rock hotel is located is the place where you have to visit when you go to macau. it is not too crowded like venetian.
Reviewed August 24, 2016

man P. from Hong Kong
Couples
Stayed one night in September 2015
good quality
overall above average
Reviewed August 24, 2016

XIN N. from Malaysia
Couples
Stayed one night in August 2016
Fair
Suitable for leisure trip
Reviewed August 18, 2016

Yin L. from Hong Kong
Couples
Stayed one night in March 2016
.
.
Reviewed August 16, 2016

Suet Y. from Hong Kong
Groups
Stayed one night in July 2016
Nice room with nice view
Size of the room made it very comfortable to stay
Reviewed August 12, 2016

Taxes and service fees are generally recovery charges which Agoda pays to the vendor or which are collected by the vendor. For more details, please see the Agoda Terms of Use. Tax and service fees may also contain fees that Agoda retains as compensation for processing the reservation.

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