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Hard Rock Hotel

Estrada do Istmo, Cotai, Macau

Recent customer reviews

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Excellent

8.5

based on
1573 reviews

895 reviews in English

Value for Money
8.1
Location
8.7
Staff Performance
8.9
Hotel Condition/Cleanliness
8.9
Room Comfort/Standard
8.8
Food/Dining
7.6
All reviews (1573)
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Marianne T. Solo travelers Netherlands, October 10, 2013
efficient and clean

location, shuttle service, staff
8.7
All good, except to switch on the bath taps in the bathroom was an issue as the glass covering part of the bath, is too wide , so one can't reach the taps, unless you physically step in the bath first, only then you can reach the taps. I am Caucasian so quite tall in comparison to Asian people and if it was already a problem for me, I hate to think how the Asian people cope.
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Joan C. Couples Philippines, October 9, 2013
excellent stay

big room, comfortable bed, friendly staff
9.3
Our stay at Hard Rock Hotel was good. The rooms were big and very comfortable beds. Staff was friendly and efficient.
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Law K. Solo travelers Hong Kong, October 1, 2013
AWESOME HOTEL.......IT'S ROCK!!!!!!!!!!!!!!!!!!!!!

Modern......Fancy.........Incredible
9.3
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Yeoh H. Solo travelers Malaysia, September 30, 2013
Comfortable,nice view n excellent room

Comfortable bed,nice pool view and cool small bar
9.3
Staff ate freindly. Clean, nice and comfortable room for customer.
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Ts L. Solo travelers Singapore, September 30, 2013
Great hotel. Very centralised,

Great view ! Big room and big bed,
8
Excellent with great room service at early morning hours. Very grand hotel with lots of fun place around.....so you can straight away start your holiday when u step into the hotel...
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Jia Y. Couples Singapore, September 28, 2013
superb service from staff

casino is clean.. have branded shops at the ground level.. have many events going on for u to join in
8
Location wise is good.. just 10m in from airport.. hotel rms are very clean.. staffs are always willing to help u.. food are a bit ex.. casino not very crowded.. just opposite venetian.
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Yu Y. Business travelers Hong Kong, September 27, 2013
neat & tidy

neat, tidy, bright
7.7
quite nice
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Wengsan C. Business travelers Malaysia, September 25, 2013
Very comfortably and bell boy excellent service

Luxury comfortable and service and room are large.
9
Very satisfiactory and comfortable to stay and enjoy the entertainment the water land show.The center lobby about the mermaid is very special and beautiful .the only thing to improve is provide each room with two free drinks at your cafe just like Venetian which I check in the other night.
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Wing Y. Families with young children Hong Kong, September 20, 2013
comfortable and convenient to shopping

sincere and helpful staff, various choices of restaurants
8.3
Overall is comfortable. Excellent shopping center and casino are just on the ground floor. Free of charge transfer to most of the area in Macau.
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Sihui Y. Couples Australia, September 19, 2013
definitely I will be back!!!

Casino, location and ambience
7.7
this is a well presented hotel with a great atmosphere in a convienent location right in the middle of the city of dreams complex. the staff are very helpful and friendly. this hotel manages to combine a first rate presentation with a homely feel, we felt right at home straight away. the facilities are first class and the restaurants excellent.
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