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Excellent 8.5
Based on 1840 reviews

Recent customer comments

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based on 1840 reviews
  • Cleanliness 9.0
  • Facilities 8.8
  • Location 8.7
  • Room Comfort/Standard 8.8
  • Service 8.9
  • Value for money 8.2
  • Food/Dining 7.6
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ricky H. from United Kingdom
Stayed one night in October 2015
we love this hotel. the location is not great if you want to be in the middle of what is going on in macau. just a short taxi ride away though...but might put some people off. being connected to the mall gives lots of food choices. and best of all...a great casino.
Reviewed August 06, 2016

Lai S. from Hong Kong
Stayed one night in July 2016
Service is good
Nice hotel and good service
Reviewed August 03, 2016

Merline K. from Indonesia
Families with older children
Stayed one night in July 2016
Great Hotel and location
The staffs were very helpful and attentive, room is clean and awesome, location wise is also good.
Reviewed August 02, 2016

Renuka M. from Thailand
Stayed one night in July 2016
Love Hard Rock hotel everywhere especially this one. The staff is really helpful and the location is just perfect! Will go back there again when I get to visit Macau.
Reviewed July 30, 2016

Yih C. from Malaysia
Stayed one night in July 2016
Nice Hotel
Clean and comfortable room. Staffs are friendly and helpful. Like to swimming pool.
Reviewed July 21, 2016

Xiufen H. from China
Families with young children
Stayed 3 nights in July 2016
excellent location so convenient
excellent location so convenient
Reviewed July 21, 2016

Diana C. from Singapore
Families with young children
Stayed one night in July 2016
Lots of room for improvement
Macau is a lovely place, we have been here many times. This is our first staying in Hard Rock Hotel. We feel that service could be better and staffs could be friendlier and smile more. Its very stressful to be talking to staff when are in constant bad mood or seem unapproachable. The bus transfer stop us at the Casino entrance which is inconvenient as we need to take a escalator to the 2nd floor and from there take a lift to the ground floor to the lobby, as the hotel lobby is located in the next building. So unless you have no luggage then it would be ok. The bus could have easily drop us at the hotel lobby but instead at the casino next to it.
Reviewed July 21, 2016

Carlo A. from Philippines
Stayed one night in July 2016
Great place and great price
Good value for money. Very comfortable and very good staff. Happy guest here
Reviewed July 21, 2016

Melissa Y. from Australia
Stayed 2 nights in July 2016
Convenient hotel wit excellent staff
Great hotel with convenient location and free shuttles around to the town and ferry. Staff are courteous and excellent.
Reviewed July 20, 2016

Lawrence K. from Taiwan
Solo travelers
Stayed 2 nights in July 2016
I would choose the same hotel if I travel to Macau again.
Reviewed July 19, 2016