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Hard Rock Hotel

Estrada do Istmo, Taipa / Cotai, Macau (Show on map)

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Area: Taipa / Cotai Number of Rooms: 322
Free Wi-Fi

Recent customer reviews

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Fantastic

8.1

based on
84 reviews

Value for Money
7.5
Location
8.2
Staff Performance
8.4
Hotel Condition/Cleanliness
8.7
Room Comfort/Standard
8.5
Food/Dining
7.4
Business travelers (84)
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Laurent M. Business travelers France, May 10, 2015
Great hotel

Style, restaurants, location
8
Laurena C. Business travelers Hong Kong, April 26, 2015
Check in staff needs more training

Staff in food, beverage, retail & health clubs were great. Nice fitness centre & pool facilities. Concierge very helpful
6.3
Check in staff seemed inexperienced. I had multiple bookings under my name as it was a corporate trip for 8 of my staff and it took a really long time to find it even though I had printed out all my booking details. It was a 45 minute process. We had king & queen standard rooms. The rooms we were given were all on the same floor but they all smelled musty. I realised they had dehumidifiers along the corridors to try to rectify this but they may also need it in rooms. I didn't see the spa facilities but we used the pool, gym and ate at Hardrock cafe - service in these areas were 5 star. It's also easy to access just with the shuttle services. Would come back to stay if on a holiday but would have to try one of the suites.
Yan K. Business travelers Hong Kong, April 9, 2015
Nice staff, good quality service

Clean,modern
9.7
Sammy H. Business travelers Hong Kong, March 28, 2015
Acceptable for the price charged.

The room is clean and big. The location is pretty central in Cotai.
8
Overall the stay was up to standard. I would rate it 4.5 star. The room is big and clean. Hotel security is good and the staff is attentive and helpful. I don't rate it a 5 star hotel because the quality of the bed and mattress were really bad. You don't have to sit or lie on it you could already see it's not flat! It's concave - the centre of the bed was thinner than other parts. I had back pain after one night of not very well sleep. Also the amenities have rooms for improvement.
Nuanjan J. Business travelers Thailand, March 11, 2015
place

location
8
Poi Y. Business travelers Malaysia, February 4, 2015
Wonderful

Convinience
8
Very good
Lam H. Business travelers Hong Kong, January 8, 2015
Modern hotel but quite weird

GOOD to have many alcoholic drinks, modern, clean
5
the hotel is goo but weird that the toilet is not located at the same place of the bath tube. Good that it have a long bench can chill out with friends, drinks and snacks.
Lam H. Business travelers Hong Kong, December 18, 2014
Bad hotel that I ever had in Macau so far

Location is good, shuttle bus schedule location is nice.
4.7
Be frank, I've stayed over 20 times in Macau hotel but it was the worst experience that I ever had. The hotel only offered one key card to the customer. Despite asking for more, but they insisted you must have registered another customer Identity to have it. They stated it was their procedure and later also said this is the Macau government regulation. They refused to disclose based on which regulation or disclose their procedure. Later they claimed this is their practice and no procedures at all. Ridiculous!
Lai M. Business travelers Hong Kong, October 16, 2014
Nice experience

Location , clean , friendly staff
6
Pleasure trip
Francis C. Business travelers China, September 11, 2014
Same line for check in/out, waste of guest time

Friendly people, feel young, room is clean and tidy
7.3

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Customer Reviews - Hard Rock Hotel, Macau

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