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Herald Square Hotel

19 West 31st Street, Gramercy, New York (NY), United States 10001 (Show on map)

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"bed was comfortable. staff was nice ..."

  • Brian, United States
  • September 10, 2014
  • Area: Gramercy
  • Rooms : 100
  • Free Wi-Fi

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Room Types
Queen Bed
Queen Bed
Renovated Queen Bed
Renovated Queen Bed
Two Double Beds
Two Double Beds


When would you like to stay at this hotel?

Features of Herald Square Hotel

24-hour front desk

ATM/cash machine on site

car park

coffee shop


express check-in/check-out

facilities for disabled guests

family room

laundry service


luggage storage

safety deposit boxes


vending machine


free Wi-Fi in all rooms

Wi-Fi in public areas


car park

Languages Spoken




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Designed for both business and leisure travel, Herald Square Hotel is ideally situated in Gramercy; one of the city's most popular locales. Only 0 km from the city center, the hotel's strategic location ensures that guests can quickly and easily reach many local points of interest. A well-kempt environment and its proximity to Toto Music Studio, Little Korea, British Virgin Islands Tourist Board give to this hotel a special charm.

At Herald Square Hotel, every effort is made to make guests feel comfortable. To do so, the hotel provides the best in services and amenities. The hotel offers access to a vast array of services, including free Wi-Fi in all rooms, 24-hour front desk, facilities for disabled guests, express check-in/check-out, luggage storage.

Guests can choose from 100 rooms, all of which exude an atmosphere of total peace and harmony. Besides, the hotel's host of recreational offerings ensures you have plenty to do during your stay. Enjoy unparalleled services and a truly prestigious address at the Herald Square Hotel.
Designed for both business and leisure travel, Herald Square Hotel is ideally situated in Gramercy; ... see more
Children and extra beds:
Infant 0-1 year(s)
Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-3 year(s)
Must use an extra bed

Guests over 3 years old are considered as adults.

Extra beds are dependent on the room you choose, please check the individual room policy for more details.

When booking more than 5 rooms, different policies and additional supplements may apply.

Airport Transfer Fee
22 USD

Check-In From
03:00 PM

Check-Out Until
12:00 PM

Distance from City Center
0 km

Distance to Airport
12-15 Miles

Internet Usage Fee

Non-Smoking Rooms / Floors

Number of Floors

Number of Rooms

Parking Fee (per day)
30 USD

Room Voltage

Time to Airport (Minutes)

Year Hotel Built

Year Hotel Last Renovated

Recent customer comments

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Very Good


from 160 reviews

Value for Money
Staff Performance
Hotel Condition/Cleanliness
Room Comfort/Standard
All reviews (160)
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Gary L. Couples Singapore, October 1, 2014
Good location but inconsistent room type and servi

Good location. Free wifi.
Had three separate bookings during our recent trip to NY so experienced varying degrees of room sizes even though they were categorised under the same room type. The biggest room we got was for our first booking so we were pleasantly surprised after reading reviews talking about the small rooms. But the last room we got was really small and there was hardly any room left to walk after opening up our luggage. As for service the check in staff we encountered can be quite gruff but generally we experienced good service. They also have this ridiculous policy of not allowing us to stow our luggage overnight even though we had a confirmed booking the next day as we were going for 2-day Niagara Falls trip. We even offered to pay but the woman at the counter quoted their policy & refused to bend. They really need to review this ridiculous policy for tourists who are going out of town for a couple of days but coming back with a confirmed room booking. Pros: Good location to explore NYC from as they are just a few streets away from the main interchange PENN station which contains all the subway and Amtrak lines so you can basically take any line and still be able to go back to hotel at night after a whole day of exploring NYC. Free wifi but troublesome need to login every time after you leave the wifi coverage. Cons: No in-room kettle or coffee but they have free coffee machine in the lobby. No fridge to store your yogurt or fruit. Really small rooms. Try to ask for bigger rooms if possible (But we didn't).
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Brian B. Business travelers United States of America, September 10, 2014
tiny room

bed was comfortable. staff was nice
my stay was unpleasant. tiny room maybe 18 inches of space between the bed to the walls the shower drain was slow and i was standing in 3 inches of water in the shower. very limited tv channels - for example no espn
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Cindy F. Families with older children United States of America, August 20, 2014
A room from home♥!

great location! CLEAN. staff friendly
Wonderful! The room was like a bedroom. Not a hotel room. It was a Beautiful room! Wanted to stay longer! !! Staff friendly & helpful. 5 ★s!
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Nicola A. Couples United Kingdom, May 28, 2014
Fabulous location, brilliant comfortable beds!

Bed, pillows, location
Great place, near subway and shopping. Beds are to die for!!
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Kia P. Couples Australia, May 26, 2014
Good value in excellent location. Not luxury!

Location Comfy bed Coffee machine Close to breakfast restaurants Close to subway Close to Empire state Close to MSG Close to shopping
Some negatives: Air con noisy, staff snobby room was slightly musty. However the room was decent size, can't go past location. It is a budget motel so as long as you are willing to overlook a few things and do not have high expectations. We will consider staying again.
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Debbie M. Families with young children United States of America, May 22, 2014
The location was great!

Location, location, location
It was fine. It met the needs of our family.
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Mark J. Solo travelers Australia, May 14, 2014
Great location, very helpful staff

Central location - easy access to underground rail network and close to Amtrak station. Good value for money. Decent size room, very comfortable.
Staff were helpful and attentive, central location provided easy access to local sights, and two metro stations were very close.
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Kozue N. Couples Japan, May 6, 2014
less than average

location, access for shopping
Room key was old to open it easily but an arabic staff complained the key was broken by me in spite they never explained how to use. Will not stay again.
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Timothy B. Couples Australia, May 2, 2014
Great centrally located hotel

The Beds, Location and Internet
Herald Square Hotel was wonderful, the room was clean and the beds were very comfortable. The location is also fantastic, we were able to walk to most places of interest, and the subway was located very close by. The free wi-fi was pretty stable, our only complaint would be that once or twice the hot water ran out really quickly but otherwise, it was great.
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Tobias O. Couples Germany, April 4, 2014
Pleasant stay, good location

Location, bathtub, Wifi
The hotel is very accessible, situated close to Macy's. Beautiful old building. Rooms are ok, our room was 116. The room was clean in general, although not too much around the corners. The hotel uses casings for mattresses and box springs, which is a very good precaution against the NYC bed bugs. We did not encounter any of these little pests, and the room did not have any of the telltale signs of earlier infestation either. Just mentioning this as I was very careful after the hotel came up in a google search for that - which imho is unjustified, as the latest reported incident was in 2006. The room and especially the private bath room were splendid. Minor complaint is that the room service starts their cleaning round early and makes a lot of noise.
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Customers like this hotel for:
Nearest transport:
  • 28th Street Subway Station (0.2 Km / 3 min walk)
Area recommended for:
  • restaurants
  • shopping
  • sightseeing
Distance to airport:
  • LaGuardia Airport (10.2 Km)
  • John F Kennedy International Airport (21.1 Km)
Customer comments:
  • "Free wifi" , "Lovely rooms and bathrooms" , "Nice location"
Top attractions in the area:
  • Empire State Building (0.3 Km / 4 min walk)
  • Macy's Department Store (0.4 Km / 5 min walk)
  • Penn Station (0.5 Km / 6 min walk)
  • Madison Square Garden (0.6 Km / 8 min walk)
Note: Distances are measured as a straight line.

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