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About Heritage Hotel


This luxurious Auckland property with a 4-star rating by Qualmark, offers attentive services along with top quality accommodations right in the center of the city. With an elevated position, Heritage Hotel is an excellent vantage point to enjoy the breathtaking city views. Guests will have a list of contemporary rooms to choose from, all located within the two distinctive accommodation wings. For well-being and recreation, there is an all-weather floodlit tennis court, an indoor heated lap pool with a spa pool, sauna, and gymnasium, and an outdoor rooftop swimming pool with spa pool, pool deck, and gymnasium. More leisure facilities, such as The Beauty Space and Ministry of Hair, are available on-site. Indulge in some innovative cuisines served to you by the award-winning chef in Hectors Restaurant. Enjoy your trip in Auckland and choose Heritage Hotel to be your ideal place to rest.
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Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Getting around

  • Taxi service
  • Valet parking
  • Car park
  • Airport transfer

Things to do, ways to relax

  • Hot tub
  • Fitness center
  • Sauna
  • Swimming pool [outdoor]
  • Swimming pool [indoor]
  • Spa
  • Tennis court(s)
  • Tours
  • Steamroom

Dining, drinking, and snacking

  • Room service [24-hour]
  • Room service
  • Restaurant(s)
  • Coffee shop
  • Poolside bar
  • Bar

Access, services, and conveniences

  • Daily housekeeping
  • Laundromat
  • Wheelchair accessible
  • Facilities for disabled guests
  • Luggage storage
  • Newspapers
  • Laundry service
  • Dry cleaning
  • Concierge
  • Elevator
  • Pets allowed
  • Safety deposit boxes
  • Salon
  • Smoking area

For the kids

  • Babysitting service

Working and staying connected

  • Photocopying
  • Printer

Languages Spoken

  • English
  • Chinese (Mandarin)
  • Filipino
  • French
  • Russian
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Reception is open 24-hours.

The hotel offers valet car parking only, please contact the hotel directly for more details on service. Cars are parked in the property's secure underground carpark and can be accessed by concierge as many times as required at customer's request.

The property requires a refundable security deposit upon check-in.

All credit card transactions will incur a 1.5% surcharge.

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-14 year(s) Must use an extra bed
  • Guests over 14 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 85 NZD
Breakfast Charge (when not included in room rate): 35 NZD
Check-In From: 02:00 PM
Check-Out Until: 10:00 AM
Distance from City Center: 0.5 km
Distance to Airport: 35 km
Non-Smoking Rooms / Floors: Yes
Number of Bars: 1
Number of Floors: 12
Number of Restaurants: 1
Number of Rooms : 187
Parking Fee (per day): 35 NZD
Reception Open Until: 12:00PM
Room Voltage: 240
Time to Airport (Minutes): 40
Year Hotel Built: 1998
Year Hotel Last Renovated: 2012
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Verified traveler reviews

Filter by traveler type

  • Cleanliness 8.3
  • Facilities 7.4
  • Location 8.7
  • Room Comfort/Standard 8.3
  • Service 8.2
  • Value for money 7.8
  • Food/Dining 7.3
Sort by

Jillian M. from Australia
Business travelers
Stayed 2 nights in August 2016
The room was a bit tired and wifi package was insufficient.
Reviewed August 16, 2016

max B. from Canada
Business travelers
Stayed one night in July 2016
product manager
super friendly staff! So helpful. Every wish taken care of. Fantastic
Reviewed July 29, 2016

Sim Y. from Malaysia
Business travelers
Stayed 2 nights in September 2015
Extremely big room in the middle of the city
Location is excellent! Spacious room, staff is decent.
Reviewed May 29, 2016

Gary P. from United Kingdom
Business travelers
Stayed one night in April 2016
Had to book an additional night which was twice the price of the original booking. Same problem all over Auckland thought. Hotel is OK, a little dated, but good locaion
Reviewed May 03, 2016

Chris B. from New Zealand
Stayed one night in April 2016
Reviewed April 11, 2016

Sarah L. from New Zealand
Stayed one night in November 2015
Great stay
What a great night, beautiful and clean room with amazing amenities and fantastic facilities. Staff happy to accomodate late checkout. Would definitely stay again
Reviewed March 27, 2016

Lisa R. from New Zealand
Families with older children
Stayed one night in December 2015
Roof top pool, large rooms, Excellent location
Nice stay, pools was well used and the outdoor area. The breakfast was diapoointing with little to choiose and coffee machine broken and food always running out. Room service was excellent, prompt and good servings. Beds were very comfortable and lovely outside balcony with table and chairs. Christmas decorations nice touch
Reviewed January 04, 2016

Jose C. from Philippines
Families with older children
Stayed 4 nights in December 2015
Heritage Auckland
Location, large room, value for money
Location of hotel is really great - walking distance to Queen Street & waterfront. A lot of restaurants nearby & close to supermarket
Reviewed January 01, 2016

Ho T. from Vietnam
Families with young children
Stayed 2 nights in December 2015
Old and a bit superficial
We stayed at the Heritage Hotel for the last 2 nights of our holiday before flying home - we chose it because of the central location, and because it is ranked quite high in Auckland - a "safe choice" for the end of the holiday. We think it disappointed us - on two aspects: staff performance and the room itself. Upon arrival, there was no sign of concierge in sight, so my husband had to come in the lobby to push out the trolley for luggage by himself. While he was loading a heavy piece of luggage from the taxi onto the trolley, a concierge staff came out and asked for our booking reference. Of course no one would know their booking reference - we would present it in printout at the Reception! During our stay, we seeked advices from the Reception/Concierge a few times regarding restaurants/places around the centre - information provided was a bit hit and miss, but that's not a big deal. On the 28th Dec, we asked for some information and a staff replied that he would need to charge us for providing service on that day, because that was a public holiday - this is the first time ever we heard something like that at a hotel. The hotel has quite nice common areas (lobby, restaurant, tennis court), but the lifts and the room are quite a letdown (the truth is they are really old). The middle lift in the main lobby really needs to be refurbished, and the lift leading to swimming pool was really slow. The room is large and that's what we wanted, but it really needs a "facelift": the wooden floor is creaking, shower has no shower base so water runs everywhere when we take the shower (no way to be eco-conscious and use fewer towels because we needed the towels to prevent water running from the shower to the toilet), TVs are very old, remote controls not working, wardrobes and curtains are all very old. Also, the wall is thin and not sound proof so sensitive sleepers should be aware.
Reviewed December 31, 2015

karen T. from Australia
Stayed 2 nights in December 2015
Loved the Heritage!
Staff, comfort and cleanliness
Excellence with a view! Position! Beds great! Plunger coffee! (No tea leaves/pot), everything you need!
Reviewed December 08, 2015

Taxes and service fees are generally recovery charges which Agoda pays to the vendor or which are collected by the vendor. For more details, please see the Agoda Terms of Use. Tax and service fees may also contain fees that Agoda retains as compensation for processing the reservation.

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