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Heritage Hotel

Roxas Boulevard corner EDSA, Pasay City, Pasay Airport Area, Manila, Philippines (Show on map)

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Area: Pasay Airport Area Number of Rooms: 450

Recent customer reviews

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Good

7.5

based on
5199 reviews

Value for Money
7.2
Location
8.1
Staff Performance
7.5
Hotel Condition/Cleanliness
7.4
Room Comfort/Standard
7.6
Food/Dining
7.0
All reviews (5199)
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Liza Y. Groups Philippines, May 26, 2014
Hotel Near NAIA

Near the airport
7
Gerald H. Couples United States of America, May 24, 2014
Nice hotel, good for the price.

price, location, staff
7.3
Good hotel, for the money. I got the free breakfast and free wifi special with deluxe room. Nice room, and behind hotel in walking distance are ATMs, shopping, massages, money changers, 7-11 store and about 5 fast food eateries. Hotel allows you to bring foods in to hotel. Their food is o.k but expensive (850 peosos for breakfast and over 2000 for dinner buffet). I never ate food in hotel except for free breakfast as it was expensive. Pool is nice and 2 pools, 1 for kids and 1 for adults and 4.5 feet deep. Nice for swimming at night too. Hotel has free shuttle van to Mall of Asia 4 times a day which is nice to go to the largest mall in Manila and free transportation. Wifi is o.k. but a bit slow but it always worked!
Mark H. Couples United States of America, May 23, 2014
Great hotel near airport, shopping, and buses

Clean, new, breakfast
9.7
very good.... one of the best I have stayed at in Manila area
Jude D. Groups Philippines, May 23, 2014
Ok lang

Closed to Airport, Malls and seafood restaurants
7.7
Hotel needs major renovation ant restaurant staff needs training.
Les R. Business travelers Canada, May 20, 2014
Comfortable, quiet, convenient

Close to airport, quiet, comfortable
7.3
It was just OK. Food is good and staff friendly and prompt. But the breakfast needs an overhaul and update as well as the rooms. Its an old hotel and they have to modernize it. I will probably stay again. Hotel is good but it is not outstanding. It's just OK.
Ian R. Couples Australia, May 19, 2014
Brilliant experience yet once again

Quiet, Great food, very clean and tidy.
10
We have stayed there 5 times now and will not use anywhere else when in Manila. WE have tried others but have transferred back to the Heritage during our stay in Manilla. We could be any happier with their value for our money.
Chow Y. Business travelers Malaysia, May 19, 2014
Comfortable and convenience.

The hotel room is clean, the staff are friendly, easy access to Airport.
6.7
The hotel room is clean, the staff are friendly, easy access to Airport.
Bruce T. Solo travelers New Zealand, May 19, 2014
Average no frills hotel

close to mall of asia,good breakfast buffet,mini bar snacks
6.3
stay was bit expensive as didnt meet expectations,rooms in need of refurbishment as cracks in ceilings and walls ,decor very dated,very central but means also very noisy traffic 24/7 outside.had trouble with internet connectivity and phoned reception twice with the same answer thats it s free so wont be taken from the bill which is not very helpful when most international hotels supply internet that is constant and available,coffee from cafe near grand piano is not great as they charge for quality and dont deliver.so if youre looking for average accomadation where good coffee and reliable internet in tidy rooms is not high on your priority list then youll be fairly happy at the heritage ,maybe ask for a room at the back to avoid the sound of the traffic and check that the windows close properly to help avoid the sound coming in,and the casino that is advertised on the lift buttons that i asked about has apperently closed down they just havent got around to removing the signs yet
Yaakov H. Solo travelers Israel, May 19, 2014
very good hotel
10
the best hotel in manila
Gerard M. Business travelers New Zealand, May 18, 2014
Disappointing. Staff turnover is an issue

Hotel car / drivers
5.7
Disappointing. I have stayed at the Heritage more than 20 times and yet there is little or no recognition of this fact. Its like staying for the first time. The systems seem to have no record of my loyalty / the fact that I am a very regular and long standing customer. The check in process is very slow and cumbersome and so is the check out process. There seems to have been a high staff turnover recently and the new staff are very poor. Overall a very unhappy and disappointing stay.

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Customer Reviews - Heritage Hotel, Manila

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