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Very good 7.5
Based on 6791 reviews

Recent customer comments

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Very good



based on 6791 reviews
  • Hotel Condition/Cleanliness 7.4
  • Facilities 7.0
  • Location 8.1
  • Room Comfort/Standard 7.6
  • Service 7.5
  • Value for Money 7.2
  • Food/Dining 7.0

GuoFeng K.
Malaysia
September 15, 2014
Lost Control Shower Water
Good Pickup Transport, Good Staff, Good Cafe
Overall it is good however with the "Lost Control Shower Water" giving an unpleasant experience and hope the hotel management will do something with it otherwise "A granule of mouse droppings spoils a whole pot of porridge".

michael C.
United Kingdom
September 15, 2014
nice hotel
area safe clean
Very comfortable and good hotel

Rajesh P.
India
September 14, 2014
Good
Location Staff and cleanliness was good

Gideon B.
Philippines
September 14, 2014
A so-so stay in a 4-star hotel
Staff, wifi, food
Well I might come here again only if they promise me to clean my room again carefully and neatly. I mean very neat. Also I request to put something in the air conditioner to put away bad smells in the room, like the smell of the wall or I dont know like old building smell.

Roselle B.
Philippines
September 14, 2014
Less Expected than what was Advertised
They were able to provide great people in housekeeping, front office, and f&b.
I'd say the stay was average. My first night in the hotel was a different experience, the lobby was dark and we thought that there were repairs being made. Apparently, it was how they keep the lobby during late hours. :( It was a five star hotel with very little amenities. One restaurant for the whole facility, I have to call the front office everyday for the internet access, carpets and walls in the room were unkept and needs cleaning and repaint, lastly, bathroom needs to be renovated and parts were in badly need of replacement (bathtub was dark brown which I think was supposed to be white), drain and shower heads that has rusts on it and needs to be fixed. All in all, the staff made all the difference in my stay. They were friendly and courteous. It would have been a great experience have they renovated the place. :)

leslee R.
Philippines
September 14, 2014
big hotel
big hotel, good location
goog, hotel room is enough for me, hubby and my kid

Rudolf L.
Switzerland
September 13, 2014
Convenient
Value for Money, Location (near by the airport), clean
always good

Noam A.
Israel
September 13, 2014
Good value
Location,Staff,Good value
good

Melissa H.
United States
September 12, 2014
Not the worst, but won't be staying here again.
Clean, Nice lobby, friendly
The room was clean, the lobby was nice, and the staff was friendly. That's about where it ends. The location is right on a large road so there's always traffic. The walls and door are pretty thin so you can always be awoken by honking horns at any hour of the night (or morning). Also, if you aren't woken up by the cars, you can be woken up by your neighbors if they giggle or have the TV on at a normal listening level OR the staff when they're doing their jobs early in the morning (around 5 AM). The food is subpar. If you go to the main buffet, it's like a jungle trying to get to the food, which has either run out or has some meager scraps left. Whatever food you do get is bland or just plain awful. The staff is nearly non-existent and if you're smart, you should follow their example and just not attend. Also, the coffee is absolutely horrible. If you're fortunate enough to get access to the Club Room, you can drink real coffee and munch on the best that the buffet has to offer, but it still runs out in the evening. If you decide to get a massage, be prepared to be go down to the basement and be led to one of the creepiest back rooms I've ever seen. Instead of a sheet to cover you, there's a simple little towel and a dirty pillow to give you neck aches for however long you decide to "relax". The quality of the massage itself is heavenly and is the only redemption for the weird mix of dirty and musky the room offers. Also be forewarned that only the massages can be charged to your room; you will have to pay cash for anything else. Spare yourself the experience and just get a room at the Dusit Thani for about $30 more.

Anthony Y.
Philippines
September 12, 2014
Very good stay
Clean, big room, nice service
Nice location, clean, good service. I'm very pleased with my stay