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Very good 7.5
Based on 6761 reviews

Recent customer comments

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Very good

based on 6761 reviews
  • Hotel Condition/Cleanliness 7.4
  • Facilities 7.0
  • Location 8.1
  • Room Comfort/Standard 7.6
  • Staff Performance 7.5
  • Value for Money 7.2
  • Food/Dining 7.0

8.3 Jonas H.
September 07, 2014
Friendly staff, location, facilities
Value for money. Rooms need a facelift.

6 Joseph L.
United Kingdom
September 07, 2014
Old and bathroom need uograde
Location, location, locatin

6 Linus L.
September 07, 2014
Decent stay but not more
Wifi in the rooms
I was actually quite disappointed about the room. The bath tube has been patched up due to some old crack, the shower head squirted all over the place, the warm water was irregular so sometime it was scalding. Nothing didn't really feel exclusive. They have a pool but you'll have to guess the way there. They have signs from the elevator that leads into a staircase but once there you don't know if you're going up or down. There is no sign exiting the staircase either so you'll basically have to try both and go out and see if there are any new signs. Once you've found the way back on track there is more stairs ahead of you. Then you come to the pool area and the dining place. Once there you realize it is a much easier way just to go through the lobby, but I guess they don't want to have you walking there in swimming clothes. The most exclusive things about this hotel is the lobby, the price on bottled water in the minibar and the lack of joy of the staff, some would probably say it's a more professional approach but when they fail to activate both of your room cards it doesn't succeed (had to go down to the lobby twice for them to reactivate them). One of the reasons I'm being negative about this hotel is because it's a 5 star hotel, otherwise I'd be a lot more forgiving.

8.3 mohammed M.
Saudi Arabia
September 06, 2014
Heritage Hotel
It was nice I like the room the staff and the price only one thing .to walk the hi way is very bussy and hard to move aroun

5.7 Melody A.
September 05, 2014
good location. friendly staff.
friendly staff. good location. Spacious rooms
Stayed with my niece and nephew. Asked for 3000php security deposit upon check in. Room was spacious with comfy beds and huge bathroom. We were a bit turned off with the pool which can be accesed through a fire exit on the 3rd floor going down the stairs to the second, unless coming in from Cafe Riviera which is on the ground floor. Buffet breakfast was a let down. Congee was all watery, macaroni soup smelled bad. I only enjoyed the breads and the salad in the buffet spread.

7.7 Donald M.
United States
September 05, 2014
Good Experience
Breakfast Buffet, Clean Rooms, close proximity to the MOA
Over all it was a pleasant experience I really do not have any negative words. Normally I stay at the Holiday Inn or Shangrila. Nice hotel I was disappointed the Casino had closed had one bad experience with a cab driver other than that two thumbs up...A hotel shuttle would increase my stays in the future.

9 Werner B.
September 05, 2014
Right location, right price
location, price & comfort

8.7 David S.
September 04, 2014
Great place to stay!!!
Very comfortable, large and roomy, I enjoyed the size of the room and the facilities the hotel had to offer
Extremely satisfying

8.3 Rodney L.
September 04, 2014
Weekend stay
Big room, comfort and standard

September 04, 2014
Great value for the money
The Staff, the staff, the staff!!!
Nice and comfortable. Accessible to everything I needed. Courteous and accommodating staff.