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Heritage Hotel

Roxas Boulevard corner EDSA, Pasay City, Pasay, Manila, Philippines

Recent customer reviews

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Very good


based on 6690 reviews

5029 reviews in English

Value for Money
Staff Performance
Hotel Condition/Cleanliness
Room Comfort/Standard
All reviews (6690)
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Gerald B. Couples United States of America, April 4, 2014
our stay was totally satisfying

easy access, free parking, cleanliness
although only a i day stay, we were extremely pleased with our room accommodations which were very clean and fully equipped for our needs. since we reside in Tagaytay, cavite here in the Philippines we drove our car. The hotel provided free and easily accessible parking. also, the location of the hotel close to the Baclaran church and market place was convenient. My wife specifically wanted to shop at the once-a-year sale at Mall of Asia and this hotel was 5 minutes away...very convenient. We would definitely stay here again!!
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Analiza F. Families with young children Philippines, April 3, 2014
Expensive place

Big beds
We are a family with 1 infant of 6 months. We stayed for 2 nights. We choosed this place because it sounds good and close to the international airport. First was that our transportation we've booked upon reserving a room via agoda did not arrive at the airport. We have to call to the hotel and inform them that we are waiting for the car. Secondly a small regular car for a short distance is quite expensive. 3rd when we arrived we are told that they have only 1 room left with 1 big bed. We said but we made a booking with superior room with 2 big beds because we have a baby with us. Then suddenly there is a room. 4th we are very hungry and so we order foods for lunch since it takes a while before the food come we said that we want to go to the room in a minute and be back to eat. We want to bring our laguages by our self with us to the room but they insist to do it. But we keep on waiting no laguages came into the our room. We come down to eat but the food is gone. They bring it up to the room eventhough we said we will back and eat here in the restaurant. I ordered pansit bihon/canton with vegetables and seafoods but it come out with out seafoods. I ask where is the seafood? They took my food back and add squid rings and the price became high. We think that the staff seems don't listening to there guest. And that we experienced that the staff are not that friendly they are trying to be friendly but it come out plastic way not naturally. We dress up our daughter with a flowery dress but still the restaurant staff asking if is it a boy or a girl? Then my husband said can u guess she is wairing a dress what do you think? oh its a boy! the waitress said. They are trying to be a 5 star hotel but the service is not a 5 star. We will not be back again and far beyond to recommend this place to our friends.
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Kenneth M. Couples Canada, April 3, 2014
Great hotel

Location Room size Food
Very nice hotel with shopping and close to the airport
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Veronica M. Couples United States of America, April 1, 2014
Not quiet as enjoyable as 3 weeks prior.

Friendly staff, security, location.
Just a bit disappointed in having to remind the housekeepers that there were 3 of us staying in my room. Kept having to ask for extra towels every day. Other 2 rooms I rented had no problems. Menu could use some updating with new choices.
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Lulette A. Families with older children Philippines, March 31, 2014
Great Service! Staff are accommodating & all nice!

Staff, Rooms are spacious, free shuttle service to SM Mall of Asia
If there's one thing I love on this hotel that will make me come back, it'll be the super friendly & welcoming staffs. From reception, to dining & room service, they'll all make you feel comfortable! The rooms are quite spacious & organize, however it smells old & seems like curtains were not replaced for quite sometime. The sync are clogged and dirt on the sync linings are quite noticeable. Maybe it's about time to change the carpets as well coz it smells stuffy & dusty.
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Joey N. Business travelers United States of America, March 31, 2014
very bad experience

location location location
i've been so many hotels for the past months, heritage was the worst customer service i ever experienced. staff need customer service training.
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Carmelo P. Couples Philippines, March 31, 2014
fun and relaxing

location . staff. food
It was good, our room was even upgraded, thanks
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Franz S. Couples Switzerland, March 30, 2014
o.k. for one night stop over between two flights

access to the airport
stay was o.k. no complaints but nothing to get exited about
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Joseph R. Families with young children Philippines, March 30, 2014

Convenient, decent breakfast, reasonable price
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Joiza L. Couples Philippines, March 30, 2014

I'm a returning guest last march 29th 2014. I booked the room online just 6hours before check in. Cos I feel I want to relax. Was exhausted at work and I need to have a good sleep. Upon arriving the hotel; reservation papers not ready yet. Was waiting at the restaurant area and I saw a dead fly in the table. I even took a picture of it. Now after check in, I was given a room at 7th floor. When I opened the room I was shocked, its still occupied, guest luggage in there, scattered things and clothes over the room. Good thing the guest was not there or it would be a total mess. I saw the housekeeping supervisor and told him the scenario, I was so pissed cos I need to rest and thinking the scenario might also happen to me, it's all about security reasons inside your room. I was transferred to a different room but same level. Really this time Heritage you are really a disappointment this time, and I think I deserve to be compensated or given a reasonable rate next time for the hassle that I experienced.
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