Back to hotel info

Verified traveler reviews

Filter by traveler type
Very good

based on 6826 reviews
  • Cleanliness 7.4
  • Facilities 7.1
  • Location 8.1
  • Room Comfort/Standard 7.6
  • Service 7.5
  • Value for money 7.2
  • Food/Dining 7.0

Bruce T.
New Zealand
May 20, 2014
Average no frills hotel
close to mall of asia,good breakfast buffet,mini bar snacks
stay was bit expensive as didnt meet expectations,rooms in need of refurbishment as cracks in ceilings and walls ,decor very dated,very central but means also very noisy traffic 24/7 outside.had trouble with internet connectivity and phoned reception twice with the same answer thats it s free so wont be taken from the bill which is not very helpful when most international hotels supply internet that is constant and available,coffee from cafe near grand piano is not great as they charge for quality and dont if youre looking for average accomadation where good coffee and reliable internet in tidy rooms is not high on your priority list then youll be fairly happy at the heritage ,maybe ask for a room at the back to avoid the sound of the traffic and check that the windows close properly to help avoid the sound coming in,and the casino that is advertised on the lift buttons that i asked about has apperently closed down they just havent got around to removing the signs yet

Ma. F.
May 20, 2014
Best value hotel with friendly and efficient staff
Comfortable and spacious rooms, friendly and efficient staff and wide variety of breakfast
This is one of the best value for money hotels I have ever stayed. The hotel staff and managers are very efficient and accommodating to your immediate needs and willing to do the extra mile. The room and bathroom are spacious, comfortable and clean. Of course, breakfast buffet is of wide variety and tastes very good. Will go back to this hotel again.

Seng W.
May 20, 2014
Near airport. Thats about it
Airport is near which is good in traffic crazy Manila. Mall Of Asia is relatively close but not walkable. Hotel is write next to a busy main road which is not good. Sleazy area to be honest. Many sleazy joints across the hotel.

Chow C.
May 20, 2014
Comfortable and convenience.
The hotel room is clean, the staff are friendly, easy access to Airport.
The hotel room is clean, the staff are friendly, easy access to Airport.

May 20, 2014
Brilliant experience yet once again
Quiet, Great food, very clean and tidy.
We have stayed there 5 times now and will not use anywhere else when in Manila. WE have tried others but have transferred back to the Heritage during our stay in Manilla. We could be any happier with their value for our money.

Hong Kong
May 20, 2014
The buffet is good but the lociation is not good
The buffet is good
The buffet is good but the lociation is not good

Jennifer P.
May 20, 2014
Simply fine.
Easy access to the airport Close to MOA/SMX where the conference was located Easily located and accessible
It was simply fine. I enjoyed my stay there so far.

Gerard M.
New Zealand
May 19, 2014
Disappointing. Staff turnover is an issue
Hotel car / drivers
Disappointing. I have stayed at the Heritage more than 20 times and yet there is little or no recognition of this fact. Its like staying for the first time. The systems seem to have no record of my loyalty / the fact that I am a very regular and long standing customer. The check in process is very slow and cumbersome and so is the check out process. There seems to have been a high staff turnover recently and the new staff are very poor. Overall a very unhappy and disappointing stay.

May 19, 2014
Very Satisfied
Clean, Good Service, kind people & recommendable
Very satisfied and quite, good location for doing business in Manila

Christian S.
May 18, 2014
good business hotel at low price. work, sleep, go
price, location, security
air con was noisy, everything else as always in order