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Very good 7.5
Based on 6798 reviews

Recent customer comments

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Very good

based on 6798 reviews
  • Hotel Condition/Cleanliness 7.4
  • Facilities 7.0
  • Location 8.1
  • Room Comfort/Standard 7.6
  • Service 7.5
  • Value for Money 7.2
  • Food/Dining 7.0

Wayne T.
May 05, 2014
Upscale Hotel with all the Comfots
Staff, Comfortable Rooms, Included Breakfast
We stayed at the Heritage Hotel in Manila at 3 different times during our stay in the Philippines (April-May 2014). Staff were pleasant and accommodating. Rooms were comfortable, but traffic was often noticeable in the room. Nicely stocked minibar in room - but very expensive. One small tin of Mango juice cost me $6.50 US. Many different room rate plans on Internet - some with breakfast and internet included. Some without. Do your diligence. Shop and compare. Overall, a good experience. When we return to the Philippines, we will most likely stay at the Heritage Hotel again.

May 04, 2014
poor amenities
near to airport, close to shopping malls, & easy access to transportation
I cannot recommend this hotel to my friends and families..the carpet is dirty and the bathroom facilities were old, the lavatory is stuck up. Their is a door inside our room seems going to another room even though it's lock. It's my first time to see that kind of hotel room with an adjacent door. My husband and I we're really furstrated. It's good we just stayed overnight.

Markus N.
May 04, 2014
was ok
clean and calm
ok hotel. personal not really super friendly but ok. big difference in price between "walk in" or online booking. 8000php walkin. about the half for online booking same room. good but not worth to pay 8000 php !!! I was upgraded one time to the "special rooms" at the 9.floor. I dont know how the rate normally is but no difference to the other rooms. except I though if I want someone pay 8000php or more then I should not find 5mm thick limestone when I take the shower out off the holder. not ok for 8000php..also the prices for food. one coke in can 200php. if I go 20meters down the street its 20php

Yeoh M.
May 04, 2014
Friendly Staff. Clean room. Near shopping mall
Friendly Staff. Clean room. Near shopping mall
Friendly Staff. Clean room. Near shopping mall

Regino C.
May 03, 2014
location, breakfast, close to the biggest shopping center in Asia.
Amazing ! Im very happy and satisfied, the staff are very helpful and always with a smile, i booked for the superior room with breakfast and i was delighted because they upgraded me to the mellineum suite room on top floor with stunning view. I will highly recommend this hotel . Breakfast was good, bar was lovely with some good drinks. I"ll be coming back.

May 03, 2014
Excellent Stay at Heritage Hotel
Very near the US embassy
Our stay at Heritage Hotel was great

Roddie Z.
United States
May 02, 2014
Average Hotel, Not Great and Not terrible
Upgraded room, close to mall, Casino

Ryan T.
New Zealand
May 02, 2014
Location to Airport
The hotel is a bit tired in it's decor. The closeness to the International Airport it's best quality

Bronson D.
United States
May 02, 2014
Budget hotel which is over due for renovation
Friendly staff and Close proximity to Mall of Asia

Rose V.
United States
May 01, 2014
Pretty good, nice roomy
Location, cleanliness & roominess.
Pretty good except for a delay at check in, has to wait for room to be available, waited for an hour.