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Very good 7.5
Based on 6767 reviews

Recent customer comments

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Very good



based on 6767 reviews
  • Hotel Condition/Cleanliness 7.4
  • Facilities 7.1
  • Location 8.1
  • Room Comfort/Standard 7.6
  • Service 7.5
  • Value for Money 7.2
  • Food/Dining 7.0

8 Hermanus V.
Netherlands
March 19, 2014
as expected
close to airport

9.3 Christina M.
United Kingdom
March 19, 2014
we had a good night sleep in a very comfortable be
near the airport - friendly staff - very clean room and bathroom
Only an overnight stay as we had to be back at the airport at 4.30 a.m.

6.3 GABRIEL G.
United States
March 19, 2014
Heritage Hotel
Close to shopping, entertainment and local restaurants
No hot water during my first night of stay. The room is dirty most specially the vent overhead inside the shower. The sink in the shower is clogged so I have to pull out the plug for it to work. Enough amenities and a pair of slipper is a nice touch. Internet access is expensive and the staff are not helpful when asked if I can use their computer and printer to check in online for my flight.

6 Thomas H.
Denmark
March 19, 2014
I felt kind of stuck
Big rooms near airport nice beds
This hotel is located right next to a big freeway. So yoy have trafic notice in your room all the time. Rooms are nice and big and good beds. Food is very expensive and you cant just go to another place without having to go in to a nasty taxi ride in manila, so i felt kind of stuck.

9 Lilian A.
United States
March 18, 2014
Enjoyable stay
cleanliness, friendly staff and great location
Heritage is always our choice for stay in Manila when we travel in Asia.

6 Harry D.
United Kingdom
March 18, 2014
comfortable but very noisy in the room
location, staff, service
I was on the top floor but it was very noisy in the evening in the room. I could hear the traffic from the streets late into the night. They need to improve soundproofing in the rooms.

10 John E.
Australia
March 17, 2014
The staff were friendly and attentive. Good &clean
Good restaurant. Quiet. Good location.

4.3 Jonathan C.
Belgium
March 17, 2014
Very old hotel, need a serious refurbishment.
near airport
Very old hotel, don't expect anything from the food. Don't use their transfer service, they charge at least 5 times more than regular taxi.

7.3 Aurora N.
Australia
March 16, 2014
nice and relaxing
price is reasonable, breakfast is good, centrally located

8 RALPH M.
United States
March 15, 2014
Ok
Close to the airport, close to the mall and great shuttle service ,great housekeeping and bellboy service
Ok except for a minor encounter with a morning front desk personnel who was not very accommodating.