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Recent customer comments

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Very good



based on 6824 reviews
  • Cleanliness 7.4
  • Facilities 7.1
  • Location 8.1
  • Room Comfort/Standard 7.6
  • Service 7.5
  • Value for money 7.2
  • Food/Dining 7.0

kazim H.
Turkey
January 31, 2014
just stay 1 night
good breakfast, close to airport
just stay 1 night. wifi signal is not good in room. around hotel area dangerous for walking alone.

KOK H.
Malaysia
January 31, 2014
more like a 2-3 star hotel standard
near shopping mall, noisy street, low standard room
Do not recommend staying here, noisy sound from street, room quality very low, nothing good but disappointments

Derek C.
United Kingdom
January 30, 2014
Excellent 5 star hotel
Comfortable room, central location and high quality food
We stayed at the hotel for 3 nights and the staff made it a pleasurable experience. Check-in was easy but required me to lodge a credit card (not a debit card) to ensure use of the mini-bar; alternatively 3000 refundable cash deposit. As I didn't have a credit card and was unwilling to pay a cash deposit up front, I did not avail myself of the mini-bar / fridge. This was the only downsize of the stay. Access to public transport was good to both airport and shops. Overall an excellent hotel experience and shall certainly recommend and use again.

Eva F.
Philippines
January 29, 2014
very bad service and frustrating experience
nothing
no hot shower, noisy, and sleepless night because of the cars honking in the middle of the night and also the smell inside the room is very bad. i really cannot recommend this hotel for short term stay especially if you are traveling where you only need a quiet place to sleep and hot shower to refresh

Sherwin B.
Philippines
January 29, 2014
Very Good Location
Very Good Location... near in International & Domestic Airport & Major Shopping Center.... accessible for any kind of transportation.
During my Stay here in this Hotel, i really like first the location which near in the Aiport and Major Shopping Centers. The Hotel Staff are friendly and accomodating. The thing what I want to suggest to the Management of this Hotel, they must fix and repair the Toilet. Always check this because this one of the important part of the room.

Nerlyn T.
Australia
January 28, 2014
It's Ok..
Excellent breakfast
Our stay was ok.. The breakfast was excellent! Lots of variety to choose from and it's all yummy. . Though I was disappointed with the Internet because before I book it, it's stated free WiFi but after checked in the receptionist never provide us the code to access the it. When I phoned the information they told me that if I want to use the Internet I have to ask the lady @reception as they will charge for it. It's ridiculous!.The room needs to be remodelled as the paint on some of the wall started to come off. Furnitures is old too needs change.

Raylieza B.
Philippines
January 28, 2014
the room smells cigarette
near to the airport, near mall of asia, close to restaurants

James C.
United States
January 28, 2014
Great hotel with wonderful service.
Location, Service, Price
I really enjoyed my stay at Heritage Hotel. They continue to provide great service. They are located next to one of the biggest malls in Asia (Mall of Asia) and the nightlife is awesome! Highly recommend this hotel.

Marcee H.
Canada
January 28, 2014
Great staff, we felt very papmered!!
Great location, close to airport and Mall of Asia, Staff in the Club Lounge were fantastic

Janah F.
Philippines
January 26, 2014
doesnt satisy my expectation of a 5 star hotel.
food is great
bathroom has incomplete amenities, carpet has stain, deep cleaning should be done.no access to refrigerator. I was asked by my friend about my stay in Heritage, it's a worst experience that I ever had, my money is not worth. Thanks.