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Heritage Hotel

Roxas Boulevard corner EDSA, Pasay City, Pasay Airport Area, Manila, Philippines (Show on map)

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Area: Pasay Airport Area Number of Rooms: 450

Recent customer reviews

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Good

7.5

from 6337 reviews

Value for Money
7.2
Location
8.1
Staff Performance
7.5
Hotel Condition/Cleanliness
7.4
Room Comfort/Standard
7.6
Food/Dining
7.0
All reviews (6337)
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James D. Couples Canada, June 23, 2013
It was fine, nothing special, good location

location,location,location
6.7
The hotel was fine. The only problem i had was for some reason agoda said there would only be one guest so when i checked out i had to pay for my companions breakfast - $20.00 Also i do not know how the point system works or where i can get information about it. I have booked through agoda on numerous occasions in the past year but do not know if i am accuulating points and if i am what can be done with them.
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Stewart A. Couples United Kingdom, June 23, 2013
Nice hotel but DO NOT USE THE HOTEL PHONE

Pleasant and efficient staff, generally very clean rooms, dining and public areas and food was very good especially breakfast which would set you up for the rest of the day
8
Our stay at the Heritage Hotel was very comfortable made so by the pleasant, friendly and efficient staff.The rooms were clean and spacious only let down by a few problems with the toilet drains which were sorted out quiet quickly by the Hotel moving us to another room.The food was good especially breakfast and the room service which we had once or twice was excellent.The only major disappointment was when collecting our final bill the night before leaving we were presented with a MASSIVE £390 for 4 international calls lasting a total of 80 minutes. We complained and after speaking to the duty manager that night she could only offer a 40% discount. We also recommended that she should speak to the Hotel manager so that they could review their sky high telephone rates and make it clear to their customers what kind of rates they may be charged when they check into the Hotel. ANYONE VISITING THE HERITAGE HOTEL, MANILA PLEASE ASK THE CALL RATES BEFORE USING THE PHONE.
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Anthony G. Couples Australia, June 23, 2013
Relaxing in Comfort

Close to Mall of Asia , Free Breakfast , King size Bed
8.3
Second time staying hear & always a delight close to Airport & shopping malls , But hate how you look at the menu see the price & think ok but the bill adds 10% tax & 10% vat that annoys me ! A price is a price no bloody tax & vat crap . I eat at other places for better food at a proper price , But still like to stay hear just don't eat except the free breakfast & love the bed ! Thanks
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Raejean M. Business travelers United States of America, June 22, 2013
I am a repeat guest at this hotel

location location location
8
The hotel is pretty busy however all staff are wonderful and go out of their way to assist. The ONLY thing is that due to its convenient proximity to most everything, it is busy and the street noise carries up to the rooms facing the side street.
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Jan P. Business travelers Malaysia, June 22, 2013
good location & convenient

close to airport, easy to get taxi, nice bed.
7.3
weak wifi signal inside room
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Ricky A. Couples United States of America, June 22, 2013
Friendly Staff,nice clean room!

Nice location,friendly staff,nice clean rooms and great breakfast buffet!
10
Excellent stay!Rooms were very spacious and clean,nice bathroom with complimentary toiletries and toothbrush and room sleepers,close to Mall of Asia for shopping!
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Jan P. Business travelers Malaysia, June 21, 2013
good location & convenient

close to airport, easy to get taxi, nice bed.
7.3
very weak wifi signal inside room.
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Alan G. Families with older children United Kingdom, June 21, 2013
Comfortable stay

Clean, comfortable bed, and price is fair
8.3
The best yet affordable 5* hotel around Pasay area. Highly recommended.
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Raejean M. Business travelers United States of America, June 21, 2013
I am a frequent guest at this Hotel

Location, location, location
8
Customer Service is always great. The only thing is that because it is centrally located, if you have a room overlooking the main road, the noise travels up and you hear the car horns all night long. Other than that, I am a frequent guest.
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Manuel B. Families with young children United States of America, June 21, 2013
nice

clean, easy accessed, good
8.3
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Customer Reviews - Heritage Hotel, Manila

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